Michael Koprowski Email & Phone Number

Central Islip, New York, United States

New York, NY, US

• Security engineer focused on operations and implementation of remote access and security domains. Key member of the security team responsible for investigation and remediation of security breaches across many Managed.
• Monitor and improve the EDR, XDR, and DNS layer toolsets.
• Serve as the internal champion of the tools within ATSG and managed clients, educate other teams on how the tools work.
• Fine tune rules and create new rules in response to requests from other operations, security, and business teams.
• Serve as the security tool SME and assist incident responders when necessary.
• Collaborate with other security and technology teams to integrate other tools with EDR.

New York, NY, US

• Part of a team responsible for maintaining a comprehensive suite of applications and integration of IT management applications, business processes, and resources
• Worked as a technical lead in migrating 30 customers from UIM to LogicMonitor and delivered under schedule
• Managed LogicMonitor Infrastructure Monitoring solution for multiple clients in an MSP environment
• Redesigned the EDR and DNS layer applications for multiple clients in an MSP environment
• Create custom monitoring data sources to address unique customer needs
• Configured and implemented BeyondTrust Remote Support for secure remote access

• Recruited into HighStreet through the acquisition of CNS. As part of the management team, my department is responsible for the tools, applications, systems, connectivity, and data center management enhancing service.
• Managed the Active Directory migration from Windows 2003 to hybrid Windows 2012/Azure environment and on premise Exchange to Office 365
• Responsible for operations of all internal and cloud infrastructures (vBlock, Azure and AWS)
• Responsible for all network infrastructure in Islandia, Denver, and Bangalore and implemented a 3 node MPLS infrastructure supporting voice and data services
• Spearheaded secure computing practices rolling out Meraki MDM and bitlocker on laptops for mobile sales and engineering teams and implemented LANDesk for patch management and RDS capabilities internally and as a.
• Migration from multiple ITSM platforms to ServiceNow

Rockville, MD, US

• Responsible for establishing an effective and proactive network health monitoring environment for existing customer base, in addition to on-boarding new clients, problem and trend analysis, SLA definition and.
• Developed and rolled out service deliverables plan based on the ITIL framework, detailing NOC and Helpdesk capabilities.
• Complete management of NOC/SOC from developing the SOP, to discovery, remediation, and problem analysis
• Developed Sales strategy toolkit to assist in qualifying leads and determine opportunities are aligned to offerings
• Work with Sales and prospective leads for NOC, and Helpdesk with open strategy discussions and benefits.
• Developed and rolled out Disaster Recovery Plan for all internal systems.

Rockville, MD, US

• Provide the overall strategic direction and management for infrastructure, applications, and internal IT Operations to ensure continuity and continuous improvement of services to the end users.
• Managed the Active Directory and Exchange infrastructure, and introduced Barracuda spam filtering to reduce mailbox clutter and unsolicited messages by 20%
• Worked closely with upper management to define and approve the corporate Operations standard
• Ensured all core servers and services are protected for threats of virus and spy ware attacks
• Maintain 99.99% availability of all IT services by leveraging multiple carriers over BGP, fault tolerant Data Center air conditioning, UPS, and inline natural gas generators
• Designed and managed the implementation of the Sales CRM system to track and improve projected Sales earnings

Rockville, MD, US

• Responsible for supporting business critical servers, implementing projects, and resolving escalated issues in a timely manner.
• Built a progressive career within a leading Long Island based Managed Service Provider; continuously promoted from Senior Systems Engineer to IT Manager to Director
• Successfully implemented an NMS solution for our largest customer at the time
• Responsible for backups and recovery of critical systems
• Built Linux servers running Apache, MySQL, and PHP (LAMP) and integrated Cacti for a cost effective NMS solution to generate bandwidth usage and charge back reports for co-location clients

San Jose, California, US

• Provided prompt and courteous front-end technical support for clients and CA pre-sales technicians in a timely manner while maintaining ACD availability.
• Adhere to support guidelines and provided root cause analysis of the incident in question
• Worked with software engineers to identify and duplicate the reported issues, tested code fixes
• Configured and install various NSM programs on Windows and UNIX servers
• Assisted in pre-sales client site visits, troubleshooting and making performance recommendations
• Responsible for maintaining the internal UniCenter Lab

Geneva, Geneva, CH

• Provided connectivity support to major Airlines which utilized standard and non-standard protocol’s and WAN technologies for cargo and flight reservation systems.
• Maintained ACD availability and helped identify service problems such as circuit failures, modem synchronization/compatibility failure
• Examined bandwidth availability on digital data lines, slow response and packet loss to ensure service goals of 99.7% availability was met
• Accessed routers to verify HP Openview status was correct. Then took necessary measures to correct the problem and escalate as necessary
• Analyze topology implementation on large Virtual Private Networks (VPNs) including X.25, X.28 and Frame Relay
• Troubleshooting of proprietary SITA protocol’s including P1024B/P1024C with local links utilizing SITATEX and Type A communications for flight operations, cargo and reservations