Michael Koritansky Email & Phone Number

Cleveland, Oh, Us

Cleveland, Ohio

As a Sr. Training Specialist I am responsible for learning, developing, and delivering client learning solutions in person or virtually to achieve business goals. As a Training Specialist, I play a key role in the success of training operations by delivering all client-facing, instructor-led training (ILT) solutions in accordance with all internal and client objectives, training plans, and contractual obligations.

Clevelenad

As a Sr. Training Specialist I am responsible for learning, developing, and delivering client learning solutions in person or virtually to achieve business goals. As a Training Specialist, I play a key role in the success of training operations by delivering all client-facing, instructor-led training (ILT) solutions in accordance with all internal and client objectives, training plans, and contractual obligations.

Cleveland/Akron, Ohio Area

I developed and lead customer-focused service delivery teams with a focus on delivering outstanding customer experiences. I managed up to 3 teams of 10-20 consultants where I was dedicated to developing high-performing teams in a fast-paced IT Services organization. Responsibilities included ensuring team intra-day status adherence, time card verification, performance management, semi-annual reviews, monthly one-on-one meetings with direct reports, quality call monitoring, and project management

Cleveland/Akron, Ohio Area

I managed a team of Consultants who provided software support for major companies in the USA and other English speaking countries. Additional duties include Training of our Consultants, hiring and recruitment, development of technical materials for use by the staff and Leadership training for my Team.As needed, I have handled direct Client interaction in both Client development and on-site training, and e-training.

Cleveland/Akron, Ohio Area

Vitalyst drives enterprise productivity and business impact with expert how-to application and device support for business users. We maximize your return on technology investments by ensuring business users operate at peak performance. Our service reinforces IT as a strategic enabler of the business, improves the business user experience and increases satisfaction with their corporate help desk.

Mentor, Ohio

Supervising and training employees while promoting company policies and procedures. Responsibilities include store compliance, store cleanliness, facilities maintenance, supply ordering, loss prevention awareness, marketing placement, store pricing compliance, scheduling, and cash handling, managing between 6-15 associates at one time, 75 associates overall. Handling customer complaints, providing customer service, and offering instructions and feedback to team members.

Bachelor Of Business Administration (B.B.A.), Computer And Information Sciences And Support Services

Education record