Michael Kostis Email & Phone Number

Seattle, Washington

-Monitor and support PayScale’s 24x7 SaaS service offerings-Maintain corporate network infrastructure across multiple cities including load balancers, firewalls, VPNs, switches, and physical servers-Scope and schedule physical server refreshes-Design, build, and support PayScale’s AWS and Azure networks including integration with our on-prem services-Work directly with the Security team to implement improvement and support SOC II audits. -Respond to Tier III help desk tickets from internal and external users and Jira tickets from Engineering/DevOps

Greater Seattle Area

Create and maintain firewall policies on WatchGuard XTM across locations and XCS- Manage and maintain LANs (private & public) and BOVPNs- Implemented and maintain spam quarantine server- Manage Windows Servers 2003/2008/2012 and Exchange Sever 2010- Review and update licensing for software- Research, identify, and implement Information Technology related purchases- Manage and verify backup rotation scheme daily- Troubleshoot and consistently resolve issues in a timely manner- Responsible for all user and account additions, changes and terminations (passwords, etc.) when needed- Diagnose and repair problems, investigate system errors, and ensure user accessibility

Advise staff on IT-related matters and respond in a timely manner to mission critical issuesImplemented and maintain NOD32 Antivirus SoftwareCreated and maintain documentation for network email and backup proceduresInstituted a new file server with on-site and cloud-based backup locationsOptimized CAT5 cable to allow for more efficient network access

Evaluate, negotiate prices for, and purchase computer hardware, software and peripheralsConfigure, build, upgrade and maintain 200+ client computers and devices including NAS servers, WATCHOUT clients and server, security cameras and software, etc. Maintain 15+ Windows servers Manage permissions of 300+ user accounts, including the creation, modification, and removal of these accounts on the Exchange and Active Directory ServersImplemented and maintain ESET NOD32 Antivirus SoftwareVerify backup rotation scheme dailyManage and maintain 3 LANs (two private, one public)Configure gateway firewall as well as manage policies and VPN access to the firewallManage shared files and folders of approximately 200 usersTroubleshoot and consistently resolve issues in a timely mannerInstall CAT5 cable for networking and phone linesInstall and configure analog and digital phones on PBXPerform many of these services for staff at a satellite location

Saved money by checking outside sources for better prices on goodsManaged a staff of 10 employees, creating and delegating tasks for eachLed teams to accomplish multiple merchandise resets in the storeMaintained pricing for all items in POS database

Healthcare Informatics

Computer Networking

Education record