Michael Kotzum Email & Phone Number

Oklahoma City, OK, US

Oklahoma City, Oklahoma, United States

Stamford, Connecticut, United States

• Manage 75PBs total storage end-to-end.
• Collaborate with infrastructure and trading business units to understand their needs, designing and implementing storage solutions, while providing day-to-day tuning, troubleshooting and provisioning.
• Planned and performed multiple storage migrations using SRDF replication, NDM for VMAX, SyncIQ, PPME and SnapMirror with many occurring simultaneously.
• Engaged with storage vendors on escalations of in-depth issues to troubleshoot and implement resolutions while keeping all internal teams apprised with consistent, detailed updates.
• Worked with teams of Engineers which are geographically dispersed worldwide.
• Implemented and tested inter-site failover solutions for VMAX / Powermax arrays with SRDF-Metro, Isilon with Superna Eyeglass and Netapp with SnapMirror as well as SVM-DR.

Norman, Oklahoma

• Administering various storage technologies for hedge funds across the country.
• Completed numerous storage migrations for VMAXs, VNXs, XtremIO and Unity.
• Managed the following systems as clients grew and evolved: 6 VMAXs, 6 XtremIO, 3 Isilon Clusters, 27 VNXs in Unified and Block layouts, 4 HP EVAs, 8 NetApps, 2 Centeras, 3Par, EqualLogic, 3 Tegile 4200s and 5 Pure M20s.
• Onboarded storage support clients, implementing best practices, documenting the environment and processes.
• Implemented and administered RecoverPoint replication across four clients with and without VMware SRM.
• Utilize SRDF/A, SRDF/S and SRDF-Metro to maintain multi-site clusters with, and without, EMC Cluster Enabler on VMAX storage.

Oklahoma City, Oklahoma Area

• Perform troubleshooting and configuration of client servers, SANs, switches, NAS devices, tape backup units and accompanying Operating Systems.
• Thoroughly dissect hardware and software logs to locate potential issues.
• Assist coworkers with diagnosing and providing solutions to complex issues.
• Engage third-party companies as needed and drive continued support on customer’s behalf.
• Ensure minimal downtime while firmware and drivers are updated as well as troubleshooting and parts replacement are completed.
• Implementing industry best practices in production environments for optimized performance.

• Troubleshoot and configure EMC Clariion hardware, Emulex and Qlogic HBA cards, Brocade and McData switches, PowerEdge servers, Microsoft and ESX Clusters to Dell Customers.
• Utilize WebEx and a host of other utilities to remotely install, diagnose and repair customer’s systems.
• Issue replacement parts to customers based on diagnostics to repair malfunctioning hardware.
• Provide performance tuning and regular maintenance in order to minimize downtime and maximize performance.
• Demonstrate effective communication skills with customers by building report and keeping daily contact until issue resolution.
• Directly support network, database, and storage administrators with highly technical issues.

• Migrated users to a new teller platform to increase efficiency of teller operations.
• Integrated multiple pieces of software to function together smoothly under the platform architecture. Extensive testing was conducted on every system to verify seamless operations.
• Maintained local and remote server backups utilizing Symantec/Veritas Backup Executive.
• Worked alongside Network Administrators to insure the proper network and hardware functionality.