Michael Kotzum Email & Phone Number

Oklahoma City, Ok, Us

Oklahoma City, Oklahoma, United States

Stamford, Connecticut, United States

• Manage 75PBs total storage end-to-end.• Collaborate with infrastructure and trading business units to understand their needs, designing and implementing storage solutions, while providing day-to-day tuning, troubleshooting and provisioning. • Planned and performed multiple storage migrations using SRDF replication, NDM for VMAX, SyncIQ, PPME and SnapMirror with many occurring simultaneously. • Engaged with storage vendors on escalations of in-depth issues to troubleshoot and implement resolutions while keeping all internal teams apprised with consistent, detailed updates. • Worked with teams of Engineers which are geographically dispersed worldwide.• Implemented and tested inter-site failover solutions for VMAX / Powermax arrays with SRDF-Metro, Isilon with Superna Eyeglass and Netapp with SnapMirror as well as SVM-DR.• Managed the expansion of existing SAN arrays and NAS clusters from sizing to implementation.• Migrated fiber fabrics from a core-edge fiber topology to a collapsed-core with zero host or storage downtime.• Wrote and maintained documentation on processes and procedures which engineers and support teams rely upon for change management, troubleshooting and day-to-day activities. • Delivered two new data centers into steady-state from design collaboration to production by implementing fiber fabrics, block and file solutions prior to deadlines consistently.• Performed complete life-cycle management of storage solutions.• Capacity and performance monitoring and management across SAN / NAS systems, performing data migrations, design modifications and physical expansions.• Collaborate with business units and vendors to perform array and switch code upgrades to maintain an N-1 standard.• NFS, CIFS and Multiprotocol management utilizing both AD and Centrify for authentication.• Troubleshoot and resolve block and file connectivity issues. • Participate in after-hours, weekend and on-call escalations as well as scheduled activities.

Norman, Oklahoma

• Administering various storage technologies for hedge funds across the country.• Completed numerous storage migrations for VMAXs, VNXs, XtremIO and Unity.• Managed the following systems as clients grew and evolved: 6 VMAXs, 6 XtremIO, 3 Isilon Clusters, 27 VNXs in Unified and Block layouts, 4 HP EVAs, 8 NetApps, 2 Centeras, 3Par, EqualLogic, 3 Tegile 4200s and 5 Pure M20s for storage creation, presentation, replication and reclamation.• Onboarded storage support clients, implementing best practices, documenting the environment and processes.• Implemented and administered RecoverPoint replication across four clients with and without VMware SRM.• Utilize SRDF/A, SRDF/S and SRDF-Metro to maintain multi-site clusters with, and without, EMC Cluster Enabler on VMAX storage.• Cisco MDS 9513/9710 and Brocade 300B/DS-6510B switches are used for fiber zoning and administration in Core-Edge and Collapsed-Core topologies.• Perform daily health checks of systems and replication.• Work with vendors to troubleshoot and provide resolutions of complex issues.• Plan, design and implement storage solutions bringing them to steady-state delivery.• Manage Storage Engineering Team by insuring all daily activities are completed, projects are on track, holding team meetings, writing employee reviews and being the primary point of contact for customers as well as vendors.• Create maintain precise technical documentation.• Execute after-hours and weekend support via on-call rotation.

Oklahoma City, Oklahoma Area

• Perform troubleshooting and configuration of client servers, SANs, switches, NAS devices, tape backup units and accompanying Operating Systems. • Thoroughly dissect hardware and software logs to locate potential issues. • Assist coworkers with diagnosing and providing solutions to complex issues.• Engage third-party companies as needed and drive continued support on customer’s behalf.• Ensure minimal downtime while firmware and drivers are updated as well as troubleshooting and parts replacement are completed. • Implementing industry best practices in production environments for optimized performance.• Communications technologies utilized include iSCSI, Fibre, Ethernet, FCoE, and SAS.• Continue to follow up with customers until issues are resolved and satisfaction is guaranteed.

• Troubleshoot and configure EMC Clariion hardware, Emulex and Qlogic HBA cards, Brocade and McData switches, PowerEdge servers, Microsoft and ESX Clusters to Dell Customers.• Utilize WebEx and a host of other utilities to remotely install, diagnose and repair customer’s systems.• Issue replacement parts to customers based on diagnostics to repair malfunctioning hardware.• Provide performance tuning and regular maintenance in order to minimize downtime and maximize performance.• Demonstrate effective communication skills with customers by building report and keeping daily contact until issue resolution. • Directly support network, database, and storage administrators with highly technical issues.• Selected to provide advanced training to new technical support representatives. Supervise these employees after initial training to insure success and regularly report on their progress.

• Migrated users to a new teller platform to increase efficiency of teller operations. • Integrated multiple pieces of software to function together smoothly under the platform architecture. Extensive testing was conducted on every system to verify seamless operations.• Maintained local and remote server backups utilizing Symantec/Veritas Backup Executive. • Worked alongside Network Administrators to insure the proper network and hardware functionality.