Michael Kramer Email & Phone Number

Waterloo, On, Ca

Waterloo, On, Ca

Kitchener, Ontario, Canada

Teaching the Business Development and Marketing course in the Long-term Care and Retirement Community Management post-Graduate Certificate program.Teaching multiple sections with class sizes of 35-50 students.

Kitchener, Ontario, Canada

Lanark Village retirement residence and Waterloo Heights seniors apartments.

Kitchener, Ontario, Canada

Waterloo, Ontario, Canada

Recognized as #1 of 158 Client Care Specialists at Sun Life Financial for upselling additional optional life insurance to clients for over a period of 2 months.Utilized exceptional communication skills to deliver sensitive and accurate information regarding clients' medical group benefits, oftentimes in regards to cancer medication and other types of life saving medical equipment or medications.Collaborated with a variety of third parties to assist clients, including; case managers, lawyers, pharmacies, paramedical or vision care providers, patient support programs, power of attorneys, hospitals, long term care facilities, benefit administrators, other insurance providers, provincial coverage entities such as BC PharmaCare, Alberta Blue Cross, etc.Efficiently multitasked in a fast paced work environment using a multitude of programs such as Siebel / Oracle, Cisco, Ultera, Spector, KaTy, TELUS / Payer Portal, CHESS, etc. while simultaneously assisting clients over the phone and by email.Handled federal government insurance contracts and maintained confidentiality, with care and extreme attention to detail.Successfully assisted over 3,500 clients.Demonstrated extensive knowledge and understanding of medical insurance processes and policies involved with; nursing services, paramedical services, doctor services such as surgeries, vision care, diabetic supplies, medical equipment, medications, and more.

Ontario, Canada

Awarded employee of the month for selling over $2,000 worth of products during a single shift.Led and trained Sales Associates on new organizational management processes of incoming stock for both sales floor replenishment and back-stock. Recorded store inventory and prepared defective products and overstock to be shipped.Completed transactions, exchanges and returns both online and in store using a POS (Point of Sale) system. Tactful customer service and professional selling skills while demonstrating extensive product knowledge.

Waterloo, Ontario, Canada

Analyzed and entered data pertaining to parts and B2B customer work orders with a high attention to detail, ensuring accuracy in department to department communications and billing.

Advanced Diploma, Business Marketing And Administration

Graduate Certificate, Retirement Residence Management, 4.2 Gpa

Included an 8 month Mentorship with Executive Director and Regional Manager Bradley Lukas.

Certificate, Post-Secondary Teaching

Completing 29 courses/credentials for my Certificate of Post-Secondary Teaching, such as: LMS and Technologies for Teaching.

Diploma, Social Service Worker, 4.2 Gpa

Included a 416 hour placement as a Developmental Service Worker at Parents for Community Living, supporting young adults with complex.

German A2 Language Diploma, German Language

Learned to fluently read, write and speak the German language.