I am a versatile and ambitious Operations leader with over 15 years of strategic planning, operations management, customer success, legal/compliance, and advertising operations/marketing management experience. I specialize in architecting operational frameworks that ensure scalability, improve the customer experience, and drive revenue growth.My commitment to operational excellence stems from a deep-rooted passion for creating innovative customer experiences, delivering delightful products, and vigorously advocating for customers. I have successfully built, led, and coached high-performing Customer, Operations, and Product teams across various industries, including ad tech, health tech, peer-to-peer, hospitality, and entertainment.EXPERTISE• Strategic operations management• Financial management (budgeting, revenue forecasting, P&L management)• Customer Success Management• Advertising operations and marketing campaign management• Project management (PMP eligible)• Building, managing and coaching diverse, cross-functional teams• Data analysis• UI/UX wireframing. Basic front-end web development (HTML, CSS, JavaScript)CAREER HIGHLIGHTS• Successfully led company-wide strategic planning initiatives for two organizations • Led cross-functional operations for an ambitious digital transformation initiative• Spearheaded a 58% improvement in retention• Increased single-channel revenue by 43%• Improved support ticket resolution time by more than 50%• Grew relationships with clients at Google, Facebook, SpaceX, Goldman Sachs, JPMorgan Chase, NBCUniversal, Northwell Health, and others• Dressed up as Wonder Woman to host a charity event. Twice.