• Maintain schedule of equipment rebuilds along with customer correspondence, complaints, and queries• Estimate projects and manage financials resulting in an average 27% profit• Maintain health and safety policies are up to date and followed resulting in 0 lost time accidents• Successful recruitment of new employees• Increased efficiencies by streamlining the work of administrative staff• Complied company policies into manageable format to create synchrony across the company• Audit company invoices and job files

Completion of Bachelor Degree

• Reduced turnover rate by 25% by using effective sourcing, screening, and on-boarding of candidates • Generated new hire setups including payroll, benefits enrollment, reference checks, drug screening, and I9 verifications• Increased efficiency in multiple areas including administrative support, accounting, payroll, and maintenance of office facilities for 50 employees• Led implementation of revised employee handbook to improve standards and procedures• Maximized efficiency on all matters relative to project documents along with control and distribution• Reviewed and analyzed financial reporting processes to identify potential improvements and presented results to management• Eliminated 20% of fixed monthly cost at the local office by identifying better vendors and practices • Worked with safety department to create documentations to calculate risk assessment for projects resulting in fewer injuries• Designed an Excel Workbook equipment tracker that saved thousands of dollars in lost equipment • Ordered and received electrical materials in warehouse

• Maintained office for up to 120 employees, prepared payroll with NOVAtime, designed filing systems, reviewed, and approved supply requisitions • Assigned and monitored clerical functions on multiple projects located across Texas and New Mexico• Created financial objectives to maximize profit by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions• Completed operational requirements by scheduling and assigning employees; followed up on work results allowing for additional projects to be awarded• Conducted interviews, new hire training, and onboarding process from start to finish using SAP SuccessFactors• Utilized SAP for accounts receivables and reporting of previous job cost for bid estimates

• Promoted to Customer Operations Manager• Monthly attainment of 300+ new account activations • Increased accessory attach rate by 35% YoY• Assumed direct responsibility for all day-to-day store operations• Analyzed business trends, tracked competitor landscape, shared best practices with other stores• Participated in the staffing process for the store, including hiring and performance management• Promoted a positive customer experience through modeling great customer service and handling escalations• Monthly store profit average of $180,000

• Performed investigations to identify potential risk of suspicious activity for 52 retail locations • Prepared Suspicious Activity Reports in compliance with established regulatory guidelines and time frames• Understand and explain internal and external drivers impacting performance and trending• Drove monthly reporting to business partners on financial results and actions required• Provided escalation resolution research and follow up• Led recruiting efforts at various job career fairs and conducted interviews for new hires• Reviewed annual performance by comparing actual results to their expectations

• Managed the overall daily operations of a store to ensure cost effective and quality store operations• Advanced the company’s retail position in consumer markets• Achieved sales goals and service performance requirements through new customer sales, sales of accessories and features, and by providing excellent customer satisfaction• Set the tone for store culture/environment to ensure success in all aspects of sales and customer service• Maintained inventories at appropriate levels, promoted sales, and maintained the appearance of the store• Completed accounting and paperwork associated with cash receipts. • Reviewed pricing and conducted physical inventory counts• Responsible for coaching and developing team members to achieve maximum results