Mike Kuo Email & Phone Number

Amsterdam, North Holland, Nl

• Leading business intelligence, including data governance, master data management, and reporting across corporate and business unit systems and platforms, including a COE responsible for delivering and maintaining Tableau-based analytics enabled by a Snowflake-enabled data lake• Responsible for institutional customer relationship management, sales operations, incentive compensation, contracting and billing across all Nursing & Health Education commercial offerings• Responsible for managing division-wide efforts around digital transformation, operational excellence, business process redesign, and operational effectiveness• Serving as "Head of House" for the Elsevier Houston region, with site leadership responsibilities of colleagues in product, engineering, digital content and operations functions

Amsterdam, North Holland, Nl

• Responsible for analyzing and driving process optimization opportunities by identifying and pursuing opportunities across the business where continuous improvement methodologies and automation can be applied to improve process efficiency and effectiveness.• Identified and developed organization alignment opportunities and organizational design and process workflows that accelerate digital transformation and improve execution.• Led cross functional teams to drive process improvement, leveraging Lean and Six Sigma and Simplexity methodologies.

Amsterdam, North Holland, Nl

• Responsible for the overall operational performance of the Assessment Solutions business• Drove strategy and leading initiatives that will drive improvements in short-term and long-term performance• Accountable for representing the team in cross-department/functional settings and ensuring systems and process optimization in partnership with product/project management, customer service, finance, implementation and development operations • Led initiatives focused on improving service levels and retaining customers by identifying opportunities for improved efficiency and enhanced performance, including a multiyear Salesforce-based Q2C transformation and Robotic Process Automation (RPA) implementation.• Led strategic planning process, analyzing trends and industry and competitive intelligence within healthcare segment

Seattle, Wa, Us

• Accountable for leading key accounts within the healthcare industry and assisting in setting market direction including driving revenue, recruiting, account management, consulting, and all operational aspects• Defined the long-term vision, strategy and execution for the local healthcare practice• Led sales and business development activities with new and existing healthcare clientele. • Assisted account teams with deeper understanding of their customers' business and building strategic account plans• Managed staffing and career management for leaders and consultants; while maximizing performance of consultants through effective leadership, active mentoring and coaching that increases productivity and job satisfaction• Drove collaborative relationships with other departments (e.g., HR, IT, F&A, Office Operations) to ensure support for internal team, consultants and clients

Dublin, Oh, Us

• Led all sales, marketing and product development support operations for a $12B+ combined healthcare solutions and pharmaceutical supply chain entity providing services to healthcare systems• Responsible for Strategic Support, Sales & Practice Operations, Commercial Excellence, Learning Services and Healthcare Informatics in support of five commercial practices and a 150+ person sales force• Process ownership of customer relationship management, resource management, contract administration, sales analytics and performance management• As HIPAA Compliance Officer, developed and implemented processes and controls to ensure proper handling of patient health information across a field based organization with over 50 applications • Drove delivery consistency and ongoing focus on operational and financial growth initiatives and targets, cost control measures and process improvements• Led unit-wide integration and operational excellence initiatives

New York, New York, Us

• Led the design and implementation of a unified customer strategy pilot to align business unit sales strategy and deployment across primary care, specialty care, and oncology customers within integrated health systems including the Mayo Clinic, the Cleveland Clinic, Geisinger Health System and Intermountain Healthcare• Led the competitive analysis of biosimilars and generic injectable markets including in-depth profiles of Hospira, Actavis, Sandoz (Novartis) and Teva• Developed a framework around strategic tools and resources to provide a common planning framework across regions and business units for Operating Plan

New York, New York, Us

• Responsible for operations and delivery for a global center of excellence providing analytics and insights (including predictive analytics, data strategy, forecasting, resource optimization, primary research and secondary data analytics) to a $65B+ enterprise• Led the design and implementation of a Global Operating Model for a new analytics organization of 232 colleagues, combining the local business knowledge of regional analytics teams with the technical capabilities of global centers of excellence in Analytics, Data & Reporting and Knowledge Management.• Co-led the development of a strategic sourcing strategy to offshore selected analytical and reporting activities to analytic contractors to enable demand management flexibility and reduced costs.• Responsible for the prioritization and management of an analytics portfolio of over $300M, including over $120M in primary market research and $100M in secondary data.• Developed a portfolio management and governance approach based on the prioritization of analytics projects and data purchases based on business impact and revenue risk.

New York, New York, Us

• Served as Chief of Staff for VP, US Commercial Operations, driving strategic initiatives for for a team of seven Vice Presidents, including leaders of Sales Operations, Management Science, Promotional Services, Multichannel Management, and Customer Engagement functions.• Responsible for strategy and operations for a department with over 300 colleagues and a budget of more than $300M. Led financial budgeting and chargeback process, talent development and HR processes, integration synergy realization, intra- and inter-department operations, communications, colleague engagement, performance measurement and continuous improvement.• Co-led the transformation strategy for US Commercial Operations, including developing an approach for over 32 services within six teams to be transformed via sourcing, demand management and variable service delivery.• Led the development of Operating Plans and presentations to C-Level leadership, including creating a roadmap towards the reduction of an annual budget from $398M to $314M to $220M.• Served as liaison to US Executive Leadership and Business Unit leadership to align Commercial Operations services to near-term commercial strategies, including upcoming launches and sales force changes.

New York, New York, Us

• As a workstream leader on the Wyeth integration team, led the identification, assessment and sizing of ~$50M of US revenue synergies to be realized within the Primary Care business unit as a result of the Pfizer-Wyeth merger, as well as ~$100M of FTE and operational expenditure-related marketing cost synergies• Led the PMO pilot for the restructuring of the US Primary Care business into regional business units and supported strategic planning for a US regional business unit with over $2.6B in revenues• Led Lean Six Sigma initiative with Meetings & Conventions group to decrease cycle time of HCP meeting planning and approval process by over 20% while decreasing cost and time constraints on marketers• Led cross-team colleague engagement team to develop and implement solutions in response to failures outlined in Gallup Survey, leading to the implementation of USCO-wide quarterly town halls, regular leadership blogs, and the regular sharing of team-specific engagement initiatives, resulting in a 13% year over year improvement

New York, New York, Us

• Led strategy and implementation of technology initiatives in Pfizer Oncology, including project around knowledge management and Key Opinion Leader (KOL) management• Provided Business Technology leadership to the Worldwide Operating Plan Team to assist in developing operating plan scenarios and forecasts for Pfizer’s therapeutic areas and products. • Provided Business Technology leadership to the Worldwide Strategic Goal Setting Team to bring alignment to Global Therapeutic Area goals, Marketing and Medical Team goals, and Individual goals.• Led Business Technology and Informatics for Worldwide Regulatory and Safety organizations, including system ownership of ARISg, CTRM and RightTRAK.

Worldwide, Oo

Provided strategy and operations management consulting services for a number of global life sciences, healthcare payor, public sector and financial services companies.Selected Project Experiences Include:Strategic Planning & Analysis – Sector and M&A Analysis• Led development of company profiles for three leading global pharmaceuticals to assess strategic opportunities in product development, mergers, and acquisitions.• Developed a strategy around outsourcing market in the Public Sector, including competitors and areas for opportunity.Strategic Planning & Analysis - Market Intelligence • Created framework for competitive intelligence in the management consulting arena, including external event flash reports and monthly reports on revenues and trends for all geographic areas.• Ran analysis reports correlating key economic leading indicators to consulting sector revenues and trends.• Presented analysis to executive leadership with recommendations on sector potential and investment strategies.Medical Devices CRM Marketing Initiative• Developed presentations to educate both practice and clients regarding complaints management and technology solutions.• Authored informational white paper to be distributed to medical device clients regarding firm proprietary solution.Marketing Process Reengineering• Identified best practices in industry-specific and outside-industry strategic planning for leading pharmaceutical.• Led process reengineering effort around the sales and marketing planning process for a major biopharmaceutical.• Developed application and training program to track product specific marketing expenditures and corresponding revenue, used to develop product strategy for a number of therapeutic areas for the following fiscal year.Financial Operations Reengineering / Sarbanes-Oxley• Developed policies and procedures around financial processes for a major pharmaceutical to meet compliance with Sarbanes-Oxley regulations.

Bachelor Of Science (Bs), Strategic Management, Marketing

Master Of Business Administration (Mba), Finance, Operations Management