Michael Kurtianyk Email & Phone Number

Burnley, GB

United Kingdom

Manchester, England, United Kingdom

• Effectively understand and prioritise the needs of key stakeholders within the Life Services business to drive technology roadmaps aligned with enterprise strategies and objectives. Providing full-stack technology.
• Effectively understand and prioritize the needs of key stakeholders within the Life Services business to drive technology roadmaps aligned with enterprise strategies and objectives.
• Lead the technology investment cycle, ensuring strategic and appropriate technology decisions that balance outcomes, cost, and complexity to achieve desired results.
• Plan and coordinate Life Services architecture activities, mobilizing resources for comprehensive solution design.
• Provide expert guidance to solution architects, ensuring solutions align with business needs and enterprise strategies.
• Collaborate with Enterprise and Business Architects to ensure key process, capability, and technology decisions align with broader enterprise strategies.

Cheltenham, England, United Kingdom

• Responsible for overseeing the operational delivery and advancement of the company's ERPs which included Epicor, Infor Syteline, and Infor Visual.
• Manage operational delivery and development of company ERPs.
• Collaborate with key business functions to identify opportunities for improving performance through technology.
• Analyze business requirements to determine cost-effective IT solutions aligned with objectives.
• Implement sustainable procedures for data acquisition, management, and security.
• Enhance efficiency and scalability of processes to improve data quality and reporting.

Bishops Cleeve, England, United Kingdom

• Accountable for leading, shaping and providing guidance to enable the development of Ontic’s Enterprise Architecture. This includes driving alignment of business domains technology activities, and overall strategies to.
• Accountable for planning, defining, and designing enterprise applications in alignment with Ontic’s architectural framework and standards.
• Identified enterprise solution options, made recommendations, and facilitated creation of multiyear plans and business cases.
• Owned Ontic’s solution governance, ensuring architecture designs supported a Continuous Delivery Pipeline.
• Produced tribe solution transition states, roadmaps, and understood associated solution dependencies.
• Managed and maintained overall Enterprise Architecture aligned with business need and strategy.

Lostock Gralam, England, United Kingdom

• Responsible for scoping, designing, documenting, and implementing Syteline to users at all levels within an organisation ensuring the solution is within scope, on budget, and delivered within the timescales agreed.
• Followed Inforlogic's and its clients change control procedures.
• Proactively advised customers on business process improvements.
• Reported project issues promptly to ensure successful delivery.
• Advocated for knowledge sharing among customers and project team members.

Deeside, Wales, United Kingdom

• Responsible for planning and managing multiple ERP implementation programs of Syteline across the EMEA region delivering high-quality solutions on-time, as per the agreed scope, and within budget using approved project.
• Responsible for developing solution architecture blueprints, functional design documents, and systems integrations to meet business requirements.
• Defined and managed project plans and led project activities, resources, and vendors to ensure project deliverables and outcomes met quality, scope, schedule, and budget objectives.
• Tracked project progress, prepared reports, and provided updates to executive and project committees as per communication plan.
• Identified, managed, and resolved conflicts, issues, and risks within project tolerances, escalating as needed.
• Collaborated with stakeholders to identify business challenges and translate them into actionable solutions.

Manchester, England, United Kingdom

• Participated in weekly Development team meetings to prioritize and address defects and application enhancements effectively.
• Collaborated with Development teams on specification design, implementation, testing, and delivery of new functionality in Infor Cloudsuite Industrial (Syteline).
• Implemented, configured, and maintained internal Infor Cloudsuite Industrial (Syteline) environments for patches and new versions.
• Accountable for daily operations of incident queues, managing resource allocation and leading team operations.
• Addressed and shared solutions for escalated issues, providing guidance to achieve resolutions.
• Reviewed existing processes and operations continually to identify opportunities for improvement.

Manchester, England, United Kingdom

• Authored Knowledgebase articles and help topics for Infor Syteline, published on Infor’s website and within the application.
• Provided feedback on proposed functionality in Design Walkthrough meetings with the Development team.
• Configured and maintained internal application environments for patches and new versions.
• Served as the primary point of contact for handling customer escalations, ensuring timely resolution to meet business and customer expectations.
• Mentored support team colleagues, setting clear objectives and providing constructive feedback to enhance product knowledge.
• Provided support to the Professional Services Team as needed.

Manchester, England, United Kingdom

• Reviewed and resolved incidents raised by Business Partners, Consultants, and Customers for Infor Syteline via email, phone, or remote access, ensuring adherence to KPIs and SLAs.
• Provided timely responses to customers, keeping them informed of progress and updates to avoid delays.
• Documented all work according to standard operating procedures.
• Accurately logged defects with detailed information for the Development team, ensuring correct prioritization.
• Collaborated with the Development team to test patch releases and provided detailed feedback as needed.

Salford, England, United Kingdom

Collaborated with the Learning & Development (L&D) Team to plan and deliver induction and continuous personal development (CPD) events for the Accountants Division, aligning with departmental and divisional goals.Partnered with operational managers to implement induction programs and CPD initiatives, contributing to company goals and vision.Implemented new.

Salford, England, United Kingdom

• Provided 1st/2nd line support on Sage Accounts Production, Sage Time & Fees, and Sage Practice Solutions applications to practicing accountants, addressing software, hardware, and legislative queries to meet SLAs and.
• Created helpfiles and knowledgebase articles for customers, published on Sage's website.
• Resolved corrupted datasets for customers within SLA timelines.
• Conducted product and soft-skills training for new hires, ensuring their readiness for the job.
• Mentored software support employees to achieve their personal development plans (PDPs).

Prestwich, England, United Kingdom

• Picking customers online orders accurately so they receive the products they requested on time.
• Handling products with care to maintain their quality.
• Championing the reduction of food waste.
• Following company policies and adhering to health and safety guidelines.
• Being knowledgeable about the products and services in store and helping customers by giving great service.

Manchester, England, United Kingdom

Bsc (Hons), Information Systems

Ncfe Diploma, Ncfe Diploma In Performance Coaching

Computing, General Studies, Geography, Maths

Gcse, See Addtional Notes

English Language, English Literature, Geography, Maths, Information Technology, Electronics, Science, Double Science, French and English.