Michael Kurtianyk Email & Phone Number

Burnley, Gb

United Kingdom

Manchester, England, United Kingdom

Effectively understand and prioritise the needs of key stakeholders within the Life Services business to drive technology roadmaps aligned with enterprise strategies and objectives. Providing full-stack technology expertise across multiple products and platforms to make sure the right balance of outcome, cost, and complexity is achieved.• Effectively understand and prioritize the needs of key stakeholders within the Life Services business to drive technology roadmaps aligned with enterprise strategies and objectives.• Lead the technology investment cycle, ensuring strategic and appropriate technology decisions that balance outcomes, cost, and complexity to achieve desired results.• Plan and coordinate Life Services architecture activities, mobilizing resources for comprehensive solution design.• Provide expert guidance to solution architects, ensuring solutions align with business needs and enterprise strategies.• Collaborate with Enterprise and Business Architects to ensure key process, capability, and technology decisions align with broader enterprise strategies.• Govern key domain decisions in line with wider governance processes, effectively managing risks and dispensations.• Actively contribute to the architecture community, representing the Life Services product line and providing context to architectural priorities.• Provide business context to suppliers while reviewing and influencing strategic technology directions.

Cheltenham, England, United Kingdom

Responsible for overseeing the operational delivery and advancement of the company's ERPs which included Epicor, Infor Syteline, and Infor Visual.• Manage operational delivery and development of company ERPs.• Collaborate with key business functions to identify opportunities for improving performance through technology.• Analyze business requirements to determine cost-effective IT solutions aligned with objectives.• Implement sustainable procedures for data acquisition, management, and security.• Enhance efficiency and scalability of processes to improve data quality and reporting.• Advocate for standardization and simplification of solution design and support systems.• Recommend and implement digital solutions to support business processes.• Conceptualize solutions and ensure compliant execution throughout the development life cycle.• Manage relationships with key vendors to ensure alignment with business priorities.

Bishops Cleeve, England, United Kingdom

Accountable for leading, shaping and providing guidance to enable the development of Ontic’s Enterprise Architecture. This includes driving alignment of business domains technology activities, and overall strategies to the enterprise architecture, ensuring the visibility of an effective, consistent technology architecture, through best practice use of principles, reference architectures and standards with efficient governance.• Accountable for planning, defining, and designing enterprise applications in alignment with Ontic’s architectural framework and standards.• Identified enterprise solution options, made recommendations, and facilitated creation of multiyear plans and business cases.• Owned Ontic’s solution governance, ensuring architecture designs supported a Continuous Delivery Pipeline.• Produced tribe solution transition states, roadmaps, and understood associated solution dependencies.• Managed and maintained overall Enterprise Architecture aligned with business need and strategy.• Identified business, data, and technical impact of emerging industry and technology trends on architecture designs and initiatives.• Served as subject matter expert for architectural frameworks, methods, and tools, with a focus on agile methodologies.

Lostock Gralam, England, United Kingdom

Responsible for scoping, designing, documenting, and implementing Syteline to users at all levels within an organisation ensuring the solution is within scope, on budget, and delivered within the timescales agreed. • Followed Inforlogic's and its clients change control procedures.• Proactively advised customers on business process improvements.• Reported project issues promptly to ensure successful delivery.• Advocated for knowledge sharing among customers and project team members.

Deeside, Wales, United Kingdom

Responsible for planning and managing multiple ERP implementation programs of Syteline across the EMEA region delivering high-quality solutions on-time, as per the agreed scope, and within budget using approved project methodologies. • Responsible for developing solution architecture blueprints, functional design documents, and systems integrations to meet business requirements.• Defined and managed project plans and led project activities, resources, and vendors to ensure project deliverables and outcomes met quality, scope, schedule, and budget objectives.• Tracked project progress, prepared reports, and provided updates to executive and project committees as per communication plan.• Identified, managed, and resolved conflicts, issues, and risks within project tolerances, escalating as needed.• Collaborated with stakeholders to identify business challenges and translate them into actionable solutions.• Ensured ERP system policies aligned with organizational IT goals, identifying opportunities for improvement and increased ROI.• Stayed updated on new IT and OT technologies, communicating potential efficiencies and improvements to stakeholders in line with business goals and technology roadmap.

Manchester, England, United Kingdom

• Participated in weekly Development team meetings to prioritize and address defects and application enhancements effectively.• Collaborated with Development teams on specification design, implementation, testing, and delivery of new functionality in Infor Cloudsuite Industrial (Syteline).• Implemented, configured, and maintained internal Infor Cloudsuite Industrial (Syteline) environments for patches and new versions.• Accountable for daily operations of incident queues, managing resource allocation and leading team operations.• Addressed and shared solutions for escalated issues, providing guidance to achieve resolutions.• Reviewed existing processes and operations continually to identify opportunities for improvement.• Mentored and trained support team members on Infor Syteline, offering soft skills coaching across Czech Republic and UK teams.

Manchester, England, United Kingdom

• Authored Knowledgebase articles and help topics for Infor Syteline, published on Infor’s website and within the application.• Provided feedback on proposed functionality in Design Walkthrough meetings with the Development team.• Configured and maintained internal application environments for patches and new versions.• Served as the primary point of contact for handling customer escalations, ensuring timely resolution to meet business and customer expectations.• Mentored support team colleagues, setting clear objectives and providing constructive feedback to enhance product knowledge.• Provided support to the Professional Services Team as needed.• Conducted education and training sessions on various modules of Infor Syteline for new and existing support team members.

Manchester, England, United Kingdom

• Reviewed and resolved incidents raised by Business Partners, Consultants, and Customers for Infor Syteline via email, phone, or remote access, ensuring adherence to KPIs and SLAs.• Provided timely responses to customers, keeping them informed of progress and updates to avoid delays.• Documented all work according to standard operating procedures.• Accurately logged defects with detailed information for the Development team, ensuring correct prioritization.• Collaborated with the Development team to test patch releases and provided detailed feedback as needed.

Salford, England, United Kingdom

Collaborated with the Learning & Development (L&D) Team to plan and deliver induction and continuous personal development (CPD) events for the Accountants Division, aligning with departmental and divisional goals.Partnered with operational managers to implement induction programs and CPD initiatives, contributing to company goals and vision.Implemented new starter induction plans according to the L&D team's program, ensuring readiness for success in the division.Facilitated a conducive learning environment by organizing resources and supporting learning and development initiatives.Evaluated participant learning using established assessment systems.Reviewed and refined personal best practices, staying updated on product suite and learning processes within the Accountants Division.Provided coaching and mentoring to employees across the division to support their personal development plans (PDP).

Salford, England, United Kingdom

• Provided 1st/2nd line support on Sage Accounts Production, Sage Time & Fees, and Sage Practice Solutions applications to practicing accountants, addressing software, hardware, and legislative queries to meet SLAs and personal KPIs.• Created helpfiles and knowledgebase articles for customers, published on Sage's website.• Resolved corrupted datasets for customers within SLA timelines.• Conducted product and soft-skills training for new hires, ensuring their readiness for the job.• Mentored software support employees to achieve their personal development plans (PDPs).

Prestwich, England, United Kingdom

• Picking customers online orders accurately so they receive the products they requested on time.• Handling products with care to maintain their quality.• Championing the reduction of food waste.• Following company policies and adhering to health and safety guidelines.• Being knowledgeable about the products and services in store and helping customers by giving great service.

Manchester, England, United Kingdom

Bsc (Hons), Information Systems

Ncfe Diploma, Ncfe Diploma In Performance Coaching

Computing, General Studies, Geography, Maths

Gcse, See Addtional Notes

English Language, English Literature, Geography, Maths, Information Technology, Electronics, Science, Double Science, French and English.