• Performance visualization of all collection agents.Develop collection strategies and ensure implementation of the same strategies by the collection department.• Attend weekly meetings and making pivotal contributions towards disbursements and collections.• Sharing follow up files to all agents on daily basis.• Receiving customer queries and complaints from Collection team and forward some cases to necessary authorities if need be. Say application system issues.• Develop and track both individual and team targets and ensuring the targets are met and surpassed.• Composing and sending bulk sms’s aimed at notifying customers on repayment before the due date to avoid/reduce default rate. Also send bulk sms’s to overdue accounts to supplement and change the tone of the message sent out.• Preparing submission reports for listing and delisting customers on CRB's as required by the law.• Respond to customer queries and complaints from time to time and forward some cases to necessary authorities if need be. Say application system queries.• Prepare a combined collection activity reports for all collection agents.• Maintain high productivity of collection and ensuring PAR remain at acceptable levels to optimize on profitability.• Recruiting and engaging the external debt collectors in the recovery of aged debts.• Creating and Uploading External debt collectors files in the system for tracking of their performance.• Liaising with technical team in creating a self-care portal for EDC’s so that they can track their performance in real time.• Attending to operations duties such as creating journals on the system and posting payments that are in suspense account.• Authorizing payments, repaying customer loans and reconciling accounts.• Periodic checks on P and L Accounts to determine the profitability of the business.

• Managing of team of collectors as well as helping the team leader with some duties as requested.• Managing a portfolio of different clients i.e. First Gulf Bank-Dubai, Helb, Safaricom Sacco, Sheria Sacco, Momentum credit, SMEP microfinance, con com car hire, Tembo Sacco, Kenya alliance Insurance• Attending monthly review meetings with the clients• Help in setting collectors targets.• Initiate clearance process on cleared debts after receiving payment proof.• Prepare daily and monthly report progress reports on clients’ accounts• Sending emails/SMS's/calling and negotiating on settlement or repayment plans.

•Consistent loan portfolio monitoring and collection on behalf of company clients i.e. Barclays bank of Kenya limited, National bank of Kenya limited, cooperative bank of Kenya limited, CBA bank, Real people SACCO, Shoppers SACCO.• Advising clients on the best recovery measures of bad debts.• Negotiating payoff deadlines restructure and repayment plans • Attending monthly performance review meetings• Ensuring timely preparation and release of demand letters to customers.