Collections Lead
Current• Performance visualization of all collection agents.Develop collection strategies and ensure implementation of the same strategies by the collection department.• Attend weekly meetings and making pivotal contributions towards disbursements and collections.• Sharing follow up files to all agents on daily basis.• Receiving customer queries and complaints from Collection team and forward some cases to necessary authorities if need be. Say application system issues.• Develop and track both individual and team targets and ensuring the targets are met and surpassed.• Composing and sending bulk sms’s aimed at notifying customers on repayment before the due date to avoid/reduce default rate. Also send bulk sms’s to overdue accounts to supplement and change the tone of the message sent out.• Preparing submission reports for listing and delisting customers on CRB's as required by the law.• Respond to customer queries and complaints from time to time and forward some cases to necessary authorities if need be. Say application system queries.• Prepare a combined collection activity reports for all collection agents.• Maintain high productivity of collection and ensuring PAR remain at acceptable levels to optimize on profitability.• Recruiting and engaging the external debt collectors in the recovery of aged debts.• Creating and Uploading External debt collectors files in the system for tracking of their performance.• Liaising with technical team in creating a self-care portal for EDC’s so that they can track their performance in real time.• Attending to operations duties such as creating journals on the system and posting payments that are in suspense account.• Authorizing payments, repaying customer loans and reconciling accounts.• Periodic checks on P and L Accounts to determine the profitability of the business.
