- Led and synchronized over 10 different work streams amongst project teams, ensuring 80% increase in project execution efficiency.- Analysis and acquisition of emerging technologies, leading to $100,000 in annual cost savings and over 70% increase in client satisfaction.- Prioritized and managed anywhere from 2-3 simultaneous projects; improving organizational operational efficiency by over 30%.- Successfully engaged in high-level strategic discussions, bridging gaps to ensure alignment between leadership and working teams, resulting in 40% improvement in project delivery accuracy.- Integrated and maintained project documentation from various teams, enhancing communication and efficiency- Orchestrated and managed vendor integrations with yields of additional 30-40% of additional revenue for the organization and over ~40% of cost savings- Catalyzed collaboration between teams, identifying essential resources, and fostering cooperation among subject matter experts.- Produced executive-level reports with key metrics; ensuring stakeholder satisfaction and strategic organizational alignment.- Delivered high-quality work within designated timeframes and budgets, proactively managing risks, resulting in 50% reduction in project overruns.

-Conducted on-site client visits to provide training support and perform comprehensive operational evaluations. Achieved a remarkable 90% success rate in quality reviews and offered actionable recommendations for deficiency improvement.-Performed in-depth business process analysis, delivering data-driven results to senior management for informed decision-making. Notably, identified cost-saving opportunities ranging from 20% to 30% in newly assigned operational projects.-Led audits of hospital medical records systems and strategically designed training frameworks for teams comprising up to 50+ employees.-Engaged in client interviews to thoroughly assess system requirements and proposed innovative technological enhancements to streamline their business processes and operational procedures.-Expertly summarized project findings, ensuring seamless alignment with strategic initiatives.-Collaborated in defining business requirements by creating easily comprehensible data and process models.-Developed comprehensive project plans within the established project management framework. Diligently identified and resolved ongoing issues and gaps within project plans, effectively eliminating implementation concerns.-Took the helm as a leader for operational projects and analysis, utilizing project management tools such as Gantt Charts, Visio, and others.-Served as an Electronic Medical Record (EMR) expert, particularly in the context of release of information functionality. Collaborated closely with EPIC IT departments to ensure end-user feasibility and successful implementation.

- Developed and managed comprehensive system tools to meticulously track incoming requests, including their origin, associated financial data, and essential documentation for detailed analysis and reporting to leadership.- Successfully implemented newly developed system tools for precise tracking and trend analysis, enhancing operational efficiency.- Collaborated closely with governmental organizations such as the Center for Medicare/Medicaid (CMS) to ensure compliance with state laws and recently mandated guidelines.- Demonstrated unwavering commitment to regulatory compliance, achieving a perfect 100% rating in regulatory reviews. This achievement resulted in hospital reimbursements, savings, and the optimization of staff resources totaling over one million dollars.- Devised a comprehensive project plan in collaboration with internal departments, including Finance, Revenue Cycle Leadership, Coding, and Physician Educators. This initiative addressed areas of regulatory concern and significantly improved clinical practices for the benefit of patients.

• Managed workflow among employees to ensure maximum productivity and quality standards are met. Adjusts work assignments as needed to cover peak periods, leave and vacancies. Prioritizes work to ensure completion of ROI function.• Maintained workload and productivity reports for the staffed sites. Performs monthly spot checks on work performance and productivity and ensures work is performed in accordance with MRO/customer policies and procedures and Federal/State law.• Trained medical record staff on proper processes and procedures. Monitors performance and provides performance feedback and evaluations. Monitors and approves payroll.• Provided coverage in event of backlogs, illness, vacation or leave of absence of medical record staff.• Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect. Responds to customer needs in a positive and efficient manner.•Identified inefficiencies using gap analysis and reports findings to client for process improvement• Served as main liaison between both internal and external departments.• Trained off-site staff remotely on processing medical records for UCSD in order to meet audit deadlines•Provided recommendations on template development for requester demands•Provided basic IT troubleshooting & quality testing for projects•Handled all escalations from patient experience, MyChart customer support and management requests.

(ROI) Release of Information and Disclosure Management - • Travel to client sites for setup and training (~70%) • Responsible for successful implementation of Release of information at new client sites and deliver training on software application to on-site employees. • Responsible for equipping ministry sites with IT hardware, configuration, desktop support and training.• Setup, integration, and interoperability testing of both client and company IT systems.• Develop, standardize and implement best practices that are currently used in 20+ hospital networks.• Reduce annual staffing budgets by 20% through lean programs without compromising quality. • Lead 11 staff members to meet all project deliverables and measure key performance indicators (KPIs).

•Audit patient data and present findings •Identify missing sedation notes using EPIC electronic health record system•Launched and collected data for multiple projects•Created flowcharts, Pareto diagrams, histograms and radar charts reflecting data collected•Analyze deficiencies and provide awareness for inconsistent reporting of staff •Analyze data to provide solutions for successful reimbursement of services •Analyze and provide potential interventions for unnecessary admissions •Attend meetings with physicians and case managers

•Assemble records and prep for scanning•Shadow and learn processes of different HIM leads, coders and managers of the organization•Analyze deficiencies, eliminate waste and identify missing charts using Siemens: Soarian Clinical System•Attend bi-weekly meetings to provide solutions for areas of deficiencies