Michael Laabs Email & Phone Number

Roanoke, Texas, Us

Alliance Consumer Group is a leading designer, manufacturer and distributor of innovative, high quality products to consumers. Key Responsibilities include:• Provide exceptional support to users including:* Engaging with users who are experiencing work stoppages caused by error messages, lockups, or other issues.* Troubleshooting issues with any custom-built applications that operate as extensions of GP. * Support for third-party GP add-on products like:* Rockton GP Power Tools* Rockton Auditor* SPS EDI application* Willoware GP Power Pack* Blue Moon Operations Core Modules• Provide technical support to troubleshoot issues with Koerber warehouse management system.• Manage the Dynamics Architecture including reviewing and applying application or database patches for regular maintenance and as a part of problem resolution.• Maintain existing SSRS reports and create new SSRS reports to leverage automation of financial reporting.• Provide support for user-issues with Management Reporter.• Run Management Reporter data mart rebuilds.• Manage and support multiple GP Environments for projects, training, testing, and production.• Perform GP Upgrades and assist in user acceptance testing.• Create documentation: operational runbooks, policies, procedures, workflows, technology maps.• Work closely with other departments in the implementation of process improvements.• Participate on all projects for extending and improving Microsoft Dynamics and related technologies.• Build and test SmartConnect map integrations to the ERP system from data sources including, Salesforce, SQL, Jet Global, Magento.• Provide administrative and development support for SalesPad (Cavallo) software platform.• Utilize IT ticketing system to track project work.• Communicate effectively with team members and stakeholders on priority requests and system changes.• Configure SQL Database and create management plans to backup the database.

Provider of high level technical support for business supporting applications and services and outsourced vendor management.Key Information Technology (IT) resource in providing high level technical support for business supporting applications and services and outsourced vendor management. • Analyzed business needs and system capabilities during upgrade from GP version 9 to GP 2010, in a cloud based environment, enhancing and extending the utilization of the Great Plains product and improving the operating platform.• Developed customized smart lists from manufacturing tables, to provide supply chain manager with timely Bills of Material (BOM) content enabling better forecasting of both packaging and perishable goods, resulting in a 10% reduction in lead times for ordering new materials.• Reviewed and modified Manufacturing Resource Planning (MRP) procedures to develop customer specifications based on each company needs, and created new procedures based on those needs.• Work with data center management on maintenance of hosted software and management of user accounts to maximize system availability to all users. • Enhanced Electronic Data Interchange (EDI) processes by providing food brokers the ability to receive carbon copies of purchase orders from their clients, reducing error in sales order fulfillment by 15%.• Defined EDI template/mapping needs on a per customer basis, setting up new location and inventory cross references to minimize EDI import errors into Great Plains reducing down time by 25 %.• Work with outside vendors to set up, test and implement new trading partners from test to production level, troubleshooting communication profiles, certificate and transmission issues. Reviewed dexterity programming and updated EDI ODLF files to ensure proper extraction of data per customer EDI specifications minimizing invoicing errors and reducing accounting collection times by 10%.

Us

Defined and directed Information Technology (IT) governance, strategy, operations, and support. Analyzed business needs and risks, executed project management/planning initiatives. Monitored and maintained IT infrastructure and security, telecommunications, and network operations. Coordinated and executed system development, maintenance, and upgrades. - Evaluated IT and business processes during due diligence project for 3 million dollar asset acquisition and purchase.- Lowered overall IT departmental costs by developing and implementing innovative roll-down system for pc hardware replacement saving the company $10,000 in PC purchases annually.- Revised Point of Sale (POS) operations documentation to include graphical illustrations and new procedures not included during installation enabling retail managers to better train new employees and reduce training costs by 10%.- Provided a 20% increase in productivity and efficiency for retail locations by establishing a VPN gateway through a Cisco firewall for each store allowing a secure and constant connection to the point of sale and Dynamics databases resulting in faster transaction processes at each store.- Researched and specified new hardware for Windows Servers, Databases and clients, using benchmarks from emerging technologies to deliver high-quality solutions early and at a 20% less cost than budgeted.- Reduced telecommunications costs by skillfully researching, revising, and consolidating plans reducing expenses by $12,000 annually.- Acknowledged for driving a 10% increase in sales and marketing results by delivering key web analytics to end users, management, and marketing department and providing analysis of customer sales history using various database sources to graphically display customer patterns within the current market areas.- Implemented policies and procedures to support servers and desktops in the enterprise, maintaining a 99% uptime on all servers and desktops for the last 10 years.

Led maintenance, upgrade, and administration of Oracle and Microsoft SQL databases and oversaw capacity planning and monitored database growth. Managed multiple projects involving data modeling, data extraction, data migration and interface development and reviewed data loaded into database system for quality. - Designed and developed visual basic front end application, using an Oracle 8i database, to track customer inquiries for corporate call center supporting 1000 paid subscribers automating the process to input information and increasing efficiency by 35%.- Administered, optimized and supported internal network infrastructure comprised of 12 Windows servers in an active directory environment maintaining a 99% uptime on all servers. - Executed successful migration of 450GB Oracle 8i database to 9i with no loss of data integrity and no down time for production or research departments saving $5,000 in labor cost.- Increased online product description accuracy by cleaning database information for online store operations resulting better product management and a 10% increase in online sales. - Investigated and resolved critical performance issues, demonstrating strong diagnostic skills and providing expert support to over 150 employees.- Recognized for pivotal role in 30% sales increase by building comprehensive customer database enabling creation of targeted customer lists via query output. - Reduced time and cost to import key data during research and production lifecycle of new books through development and creation of customized tables and applications for data import from exterior data sources reducing man-hours required by 40%.- Saved thousands of dollars in production department labor costs by developing custom spool files in Oracle to streamline street index production.- Spearheaded on-time and within budget delivery of $500,000 ERP upgrade to Microsoft Dynamics by providing mission critical database import and export.

Las Cruces, New Mexico, Us

Produced maps on a variety of demographic subjects such as zoning, voting precincts, crime distribution, and parcel information using a Geographic Information System(GIS)- Managed Oracle database for the city’s GIS system, including customized database design and tablespace utilization. - Created and updated planning department’s traffic count application using Oracle 7 forms, to store historical traffic count data which allowed the creation of maps to aid in the planning of future road use, also reducing research time and costs.- Developed Oracle forms application to display and track county assessor data from 9 different assessor database tables, cutting research time by 50% when looking up tax records for parcels within the city limits.- Developed beta fire department application, within the GIS system, to graphically display on a map, a target address and then display and locate all the fire hydrants within a thousand feet of the residence to aid in better command and control when dispatching fire units.- Presented technical and GIS related data during city council and special planning meetings.- Independently developed and designed business permit application form for city planning department to track all requests for permits.- Collaborated with director of technical support to create and design various applications to enhance efficiencies within the department using Visual Basic and Oracle database reporting and forms.- Provided expert technical support to over 400 end-users on all hardware and software issues.- Managed and provided ongoing support for Novell network infrastructure for 5 city departments.

Arlington, Virginia, Us

MILITARY EXPERIENCEPlatoon Leader, 1980 - 1983Battery Commander, 1983 - 1986OCS Instructor, State Military Academy, 1986 - 1988Air Battle Management Operations Center Officer, 1988 - 1992Highest rank attained: Captain O-3Held a secret DOD security clearance