- Successfully resolve critical bugs and technical issues related to client's cards and transactions using - query languages like Oracle, ensuring seamless and error-free operations for customers.- Spearhead the coordination and extraction of troubleshooting data for all transactions, conducting in-depth analysis to identify and rectify technical issues and errors promptly.- Implement efficient process improvements that streamline transactional workflows, resulting in enhanced operational efficiency and reduced processing times.- Collaborate closely with cross-functional teams to develop and implement strategies for optimizing operational processes, leading to increased productivity and cost savings.- Actively contribute to the development of comprehensive training materials- Play a key role in monitoring compliance with banking regulations and industry standards, ensuring the bank's operations remain in full adherence to legal requirements.- Introduce data-driven decision-making processes, leveraging analytics tools to identify trends and opportunities for process optimization and cost reduction.- Assist in the development and implementation of risk management strategies, helping the bank mitigate potential operational risks and losses.- Act as a liaison between the bank and external vendors, fostering strong relationships and negotiating favorable terms, resulting in cost-effective solutions for the organization.- Contribute to the development and implementation of customer-centric initiatives, enhancing the overall customer experience and loyalty while attracting new clients to the bank.