Senior Director - Alliances / Operations / Support
CurrentResponsible for alliances, operations, and managing the internal support team for the Carrier and Colo Solutions (CCS) national practice. Responsibilities:• service provider partner program contract analysis, redlines, and negotiation followed by rolloutto internal sales & support teams• analysis and optimization of customer contracts with service providers• management of carrier, colo, and cloud service provider relationships (400+ direct and through brokers) including training, certification, and MDF• maintenance of national practice intranet site• working with sales personnel to drive and close end-user business• tracking and reporting opportunities and new carrier orders• tracking margin, quota credit, and YTD attainment for the sales team• management of carrier/colo support team (8 individuals)• financial analysis, forecasting, modeling, and budget creation‣ working with accounting group to record and reconcile carrier commissionsAccomplishments: • researched, planned, and implemented automated carrier services portal for back office use• authored Master Services Agreement contract for use with indirect agent channel• helped plan and execute move from indirect to direct sales model (currently 10 reps responsible for @$140,000 of new MRC monthly• created behavioral analysis process for new hire screening, interviewing and selection• planned, designed and implemented carrier services intranet (PTS Knowledge Center)• created telecom Expense Management (TEM) workflow process• designed and created all content / graphics for South team’s carrier marketing/presentation materials• negotiated and managed all aspects (real estate, design, furnishings, (etc.)) of group’s move to new corporate location• managed development of Telecom Migration Services offering and created all related documentsPRIOR: Director Business Development/Marketing/Inside Sales; BDM; Sr. Account Manager for DC staff
