Datacentre infrastructure management. Datacenter team management. Making sure the datacentres are compliant for internal and external audit. IMAC specialist lifcycle and capacity planningThird party Datacentre supplier management Datacentre project deliveryCompiling the weekend schedule for operational tasks for both UK and BKK.Plan and monitor work and maintenance schedule to ensure agreed service levels are achieved.Participate in weekly & monthly meetings with the Global IT Client Services department & stakeholders at all levelsCoordinating with project managers on Ops tasks and educate them on the operational process.Coordinate DC annual risk maps. Maintain up to date in depth knowledge of SS&C technologies and to ensure the continued up to date deployment of these technologies in the organisation.Acting as a primary point of contact between the business and the Data Centre on projects.Liaise with Dublin and Canada support teams on system availability outagesOversee the End of life process for all buildings and negotiate with vendor on our requirements.Conduct offsite audit & Due Diligence visits to external service providers.Working in partnership with all business to agree and document project requirements and then applying project governance framework throughout project life-cycle.Proactively managing resources, assessing risks and taking appropriate action through contingency plans when it comes to project related tasks assigned to the Data Centre.Maintain inventory control. Raise incidents or requests for both Internal and external partners and to review the progress and resolution of these incidents or requests.Helping ensure Data Centre support policies and procedures are current and adhered to.Raising and approving changes impacting the data centre. Assess the change impact and plan.

Install of Server/Switches/routers racking, cabling & decommissioningPlanning cable runs and prepping cables for installation Pro-active infrastructure monitoring, faultfinding, resolution, and escalation procedures. Cover OOH service deskRemote support to offshore Data centre systems and operators. Full system saves with daily DR procedures in place. knowledge of UPS and back generator systemsKnowledge of building mgmt systems for Air con etc.Running 70 plus overnight batches plus daily batch setup and processing on multiple AS400’s using Robot scheduler and media management system. Exposure to PC & Server based applications. Organisation of deliveries, arranging and authorisation of engineer visits. Provide out-of-hours support for IT issues globally. Start & End of Day checks. Tape loads/ejects (TSM/BRMS) & send tapes off-site daily.

Providing 1st and 2nd line support to both internal and external users over 3 internal locations, 2 international locations and over 50 external management companies.Manage the Service Desk inbox which received on average 3 mails a minute. Resolving Service Desk calls and assigning calls to relevant teams using Sostenuto. Mailbox administration. Virtual desktop creating and deploying. Policing access and adhering to company polices. Escalating high priority issues to relevant teams and adhering to SLA. RSA token administration and support. Setting users up on over 20+ in-house and third party systems. Performed network administration functions, setup network user accounts/permissions, reset password and administered group polices via Active Directory.

Providing remote and client facing Desktop support to thousands of internal users over 3 sites. Installed and configuration of hard drives, LCD’s, memory, video cards, power supplies, processors and motherboards. Maintain the company’s anti-virus protection, using the Sophos console to check for unmanaged machines and perform updates. Printer and fax machine issues. General office duties I.e. Printing, faxing and copyingRebuilding Pc’s using Symantec Ghost to Windows XP and upgrading hardware when necessary. Rolling out 40 pc’s a night until we had upgraded the whole business. Providing support to users the following day including training on new MS office applications.