Michael Larman Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Victoria, Australia

• Key Achievements:
• Nominated for a national spirit award by my peers for the contribution I make in providing guidance and support to the network to ensure that stores are operating effectively and efficiently.
• Nominated and successful in receiving a reach higher award for developing and implementing a lean approach to the night ride schedule saving the business 8 nights work
• Diligent in ensuring my own personal safety and all of those around me (Dingley LPG) highly trained in… Show more Key Achievements:
• Diligent in ensuring my own personal safety and all of those around me (Dingley LPG) highly trained in managing effectively any incident that may occur while onsite.
• A trusted advisor to franchisees and retail business managers on industry and regulatory requirements eg. local, state and federal and industry.Key Responsibilities:

Melbourne, Victoria, Australia

• Key Responsibilities:
• Understands and implements the importance of compliance and controls.
• Coaches and mentors within the corporate store manager network.
• Coaches store leaders on the importance of compliance, regulations, and company policies.
• Identifies and understands business processes and identify the root cause of process failures.
• Performs effective verbal and written communication skills.

Canberra & New South Wales

• Key Achievements:
• Supportive coach and mentor to new retail specialist team members who successfully completing their training requirements and are now successful team members.
• Developed and implemented a companywide approach to reducing food wastage which resulted in a more streamlined and profitable ordering process.
• Developed and implanted a consistent approach to cleaning within all stores including a safe work practice guideline to reduce the risk of injury with a high… Show more Key Achievements:
• Developed and implanted a consistent approach to cleaning within all stores including a safe work practice guideline to reduce the risk of injury with a high risk environment.
• Primary contact for all Council Health Inspectors within ACT. Developed an effective working relationship across the councils to ensure a consistent approach and outcomes. Key Responsibilities:

Victoria, Australia

• Key Responsibilities:
• Coached and mentored team members and assistant managers.
• Understood business processes and identified the root cause of process failures.
• Demonstrated an understanding of retail principles – stock management and merchandising.
• Performed consistently with 90% Training Audits.
• Managed day-to-day operations of the restaurant; and.

Moorabbin

• Key Achievements:
• Travelled to Philippines to roll out an international training program to upskill the Level1 technical support team and the customer support team.
• National interface between Dodo and the Ombudsman to develop a solution to high level customer complaints.Key Responsibilities:
• Managed all government complaints about phone, mobile, and internet matters by consumers.
• Facilitated the offshore training of 90 staff.
• Implemented training courses for the… Show more Key Achievements:

Melbourne, Victoria, Australia

• Key Achievements:
• Experience, coaching / mentoring team
• Able to understand business processes.
• Stock management and merchandising.
• Experience in managing a retail operation.
• Conducted Safety Captain.