Michael Lauerman Email & Phone Number

Atlanta, Ga

Engineering team member supportied enterprise networks of multiple COX Communications commercial clients.Overseen network and equipment upgrades to include IOS, CatOS image upgrades, and configuration changes.Documented network problems and changes working in diverse management environments.Resolved all IP network issues to reduce waste and downtime while also ensuring client Service Level Agreements.Provided tier 3 and 4 support for COX Communications commercial clients on a 24 x 7 pager rotation schedule.Ensured thorough network documentation, including maintaining each account’s network matrix, backup configurations and network diagrams.

Hoffman Estates, Il

Deployed Cisco routers and switches, and administered Network Monitoring servicesResponsible for network evaluations, troubleshooting a variety of network problems, and implementing various software and hardware upgradesHandled the tasks of configuring and deploying wireless solutionsImplemented ideas that enhance the effectiveness of advanced technology solutions for clientsResponsible for monitoring, troubleshooting, configuring, and deploying LAN/WAN solutionsHandle the tasks of promoting additional services to clients as required

Greater San Diego Area

Planned IT network infrastructure with clients to ensure that the systems are tailored and comply with their requirements and needs.Implemented IT network projects: Installed, configured and maintained network services, hardware systems and peripheral equipment/devices.Administered servers and server clusters – Managed system back-up, database and restored protocols.Performed network QA test, executed system analysis and troubleshooting in order to resolve problems on servers, workstations and other network devices.Monitored the network performance regularly to improve performance and functionality.Monitored network/software security – Controlled access to the IT network and updated security programs as a part of the security procedure.