Supervise production of recordings and livestreams for 250 public concerts annuallyDeliver superior service to broad client base from students, to faculty, to the university presidentProvide sound reinforcement for wide range of live events, ensembles, and genres including jazz big band, large and small ensembles, world, classical, electroacoustic, university ceremoniesRealize experimental recording and sound reinforcement configurations for the MidAmerican Center for Contemporary Music’s Music at the Forefront concert series and annual New Music FestivalMentor technical production team comprising 1.0 FTE staff technician and 8 PT student technicians across complex 7-day/100-hour per week production schedule Design and teach 2-2 course load of graduate- and undergraduate-level audio recording classesModernize media production equipment infrastructure; over $450k in upgrades to date, including Adobe video workflow, Pro Tools audio workflow, mic arrays, consoles, preamps, Dante, PTZ cameras, 4K video productionDrive operational efficiency through improvements to production, scheduling, and payment processesTroubleshoot audiovisual issues in major performance venuesDeliver completed multimedia assets in 3 calendar days while upholding exceptional quality standardsImplement cloud-based multimedia asset archival and distribution system for born-digital recordings with a focus on compliance for National Association of Schools of Music accreditationEnsure adherence to copyright, IP, and privacy restrictions for public recordings and livestreams

Internationally performed composer of classical concert musicProgrammed at Carnegie Hall, Lincoln Center, MATA, PASIC, Bang on a Can Summer Festival, Norfolk Chamber Music Festival, Carlsbad Music Festival, Music from Angel Fire, and other venues and festivalsFeatured by ensembles such as icarus Quartet, Bluecoats, "The President's Own" United States Marine Band, The U.S. Army Band "Pershing's Own," Nashville Symphony, Sō Percussion, HOCKET

Recorded, edited, and mixed over 80 projects for web and commercial album distributionArtists included: Zildjian/Vic Firth (featuring Third Coast Percussion, Jojo Mayer, Dennis Chambers, The Percussion Collective, New Morse Code, Jason Treuting, Hub New Music, and others), icarus Quartet, Thomas Kotcheff, Yale Percussion Group

Designed and taught high school music courses:Techniques of Composition (2015-17)Music Theory V: Harmony and Analysis (2015-17)Improvisation Ensemble (2016-17)Digital Music Production (2016-17)Developed and launched professional reading session program for student composers

Fundamentals of Music Technology (Konrad Kaczmarek), Spring 2015Electronic Dance Music (Kathryn Alexander), Fall 2014

Supported faculty and student research through recording, editing, and mixingMaintained School of Music recording studioProvided live sound reinforcement for events in Sprague Hall

Hearing and Analysis III (Joan Panetti)

Recorded, edited, and mixed live concert audio; provided live sound reinforcement for events in Distler Recital Hall and across the Tufts campusSelected project list: Tufts Symphony Orchestra, Tufts Gospel Choir, Tufts Jazz Orchestra, Kiniwe African Drum and Dance Ensemble, Tufts Early Music Ensemble, Damba African Music Festival, Al Noor Ensemble: Music and Islam, Student Instrumental Recitals, Tufts Musicians Collective, Tufts Composers Concerts, Tufts Chamber Singers, Tufts Electronic Music Ensemble, Sorie Kondi Performance (kalimba and small ensemble), various university lectures and presentations

Music, Technology, and Digital Culture (Joseph Auner), Spring 2013Principles of Tonal Theory I (Jamie Kirsch), Fall 2012Music Recording and Production (Paul Lehrman), Fall 2012Popular Music of the Rock 'n' Roll Era (Stephan Pennington), Spring 2012

Drove $5M in call center revenue through implementation of process efficiencies using Lean frameworkImproved employee engagement and work satisfaction survey results through management of Employee Experience A3 Optimized revenue and end consumer satisfaction by testing repair/replacement options for out-of-warranty products in a live call center environment

Product and Technical Support Specialist II: October 2004 - August 2006Product and Technical Support Specialist III: August 2006 - April 2010Supervised team of 10 call center technical support representatives: coached on metrics improvement, reinforced department best practices, removed obstacles to maximizing performanceResolved highest level of escalated technical and end consumer service issuesCreated brand advocates by matching customers with service and upgrade solutionsConsistently met or exceeded goals for calls per day, first-call resolution, call quality, documentation