Michael Bowman Email & Phone Number

Irvine, California, United States

Atlanta, Georgia, United States

• Lead architect on Georgia (GA) Provider Solutions process playbook initiative• Led senior leadership in process workshops to assess needs and identify key players• Led GA Provider Solutions team in process triage exercises to determine needs and weighopportunities for improvement and streamlining• Current lead on GA Healthcare Networks Provider Experience process documentation and training• Presented final products to senior leadership• 2023 GA Provider Solutions Process Team Lead• Building GA Provider Solutions one-stop playbook shop to select role playbook, insert top plays,select tools and resources for each team on as-needed basis

Louisville, Kentucky Area

• Conceived, wrote, tested and implemented rollout of company-wide COVID19 communications approval process in under 24 hours• Senior team member for Marketing Operations workflow management systems, deploying agile methodologies with new technology rollouts• Led initiatives to determine root cause analysis for communication errors using DMAIC method• Implemented metrics-based tracking program for communication content quality, processadherence and risk mitigation• Led multi-phase content, compliance and brand review for Humana Marketing communications• Collaborator on design, implementation, testing and training for phased launch of enterprisemember communication process• Collaborator on development, execution, training and troubleshooting for enterprise-wide Legal&Compliance review process• Trained 500+ associates in classroom and virtual settings; implemented computer-based learningprogram for enterprise process• Host of weekly office hours call to present new processes and tools, answer questions in a livesetting

Louisville, Kentucky Area

• Authored Humana-specific Thunderhead training and exercise manual• Developed curriculum and led training for Medicare Service Operations associates• Team lead on Medicaid expansion project for Medicare Letters Team• Facilitated corporate review and CMS/state submission for all team communications• Responsible for ensuring compliance with Medicaid communications according to state and CMS guidance

Digital ad quality inspection, light graphic design, pagination. Led group to inspect newspaper print quality.

Edited copy of classified ads, legality consulting for Fair Housing violations, managed group of call center employees. Trained newly hired employees on DTI, main classified data and graphics application.