Michaelle Hendrickson Email & Phone Number

Herndon, Virginia, United States

Munich, Bavaria, Germany

Munich, Bavaria, Germany

München

Consultant with a focus on Customer Experience Management/ Customer Centric Management.Consulting Services i.e. for the automobile industry.

Frankfurt Am Main, Deutschland

• Commenced employment as Lounge Hostess and successfully promoted to a Service Agent for Lufthansa Lost and Found Office, FRA SO.• Consistently outperformed other employees and obtained a freelance contract alongside studies. • Worked as a team leader who supervised and coordinated staff, was in charge of the technological equipment and the first contact person for customer requests. • Efficiently handled left behind items on board of Star Alliance Aircrafts in Frankfurt as well as Lufthansa destinations worldwide, coordinated worldwide delivery, traced lost items, delivered first class customer service, met targets and customer needs.

Frankfurt Am Main, Deutschland

• Successfully admitted to an internship program and within 2 months gained a part time employment.• Developed, planned and implemented projects with regard to Viral Marketing Games, Direct Marketing (Monthly Newsletters) and Advertising.• Daily adapted and managed social networks, wrote and edited promotional content as well as abstracts for events, teasers.• Managed and trained the newly launched CRM System (marketing colleagues Europe-wide).

Master, International Business

Activities and Societies: Hult Consulting Club, Hult Marketing ClubMain subjects: Global Strategy, Global Management, Consulting Methods.

Bachelor Of Arts (B.A.), International Management

Main Subjects: Marketing, Finance, Controlling & Decision Support,Corporate Management Workshop (Action Learning Project) - Amadea.

International Management

Summer term: Semester abroad Enhanced intercultural skills, and improved Spanish language skills Main subjects: Global Operations.

Anticipated Degree: Magister, Magister In American Studies

Ended studies with an academic intermediate examination. Changed program of studies after participating in diverse economic seminars.