1. Facilitate the regionalization of customers by increasing solution time, sales growth and satisfaction. 2. Create marketing content (auto-path) for customer loyalty and tools for the optimization of the purchased product. 3. Support cross-selling to strengthen the company's portfolio across all products.

1. Establish and maintain maintenance contracts. 2. Train health professionals in the use of the devices marketed by the company. 3. Accompany sales personnel at technological level to close negotiations. 4. Be a clinical specialist in the Oculus product line (Germany)5. Recruiting support staff for the company's areas.6. Install and demonstrate the operation of equipment7. Travel to different cities and countries to fulfil the company's contracts with customers.

1. Lead the evaluation of imported equipment. 2. Support engineers in the field for maintenance and customer relations. 3. Perform preventive, corrective and predictive maintenance to the equipment in charge of the company. 4. Travel to different cities to execute maintenance contracts. 5. Install and demonstrate equipment operation.

1. Manage, develop and motivate work teams focused on results.2. Participate in the recruitment stage.3. Maintain permanent and proactive communication with the different departments of the organisation.4. Ensure consistency in internal processes to meet metrics.5. Participate in the forecasting of the business unit.6. Report to the client of each service (Strategic Partner) and present results, actions in execution, proposals and improvement plans.7. Support corporate level results, revenues, costs, profit margins, and global and specific actions to improve account performance.

1. Lead a team of 15 to 50 counsellors.2. Obtain and maintain results at the top of the business unit.3. Stabilise the level of knowledge and attrition in my team.4. Train and guide the continuous improvement of the advisors.5. Motivate and follow up each person in charge.6. Report results to superiors and clients of the business unit.

1. Auditing calls and transactions.2. Give timely feedback to improve results3. Propose and execute improvement plans4. Work as a team with supervisors and operations managers.5. Engage the client in providing tools to improve KPI's.

1. Attend customer by phone2. Resolve on first contact 3. Escalate unresolvable cases on call 4. Gain recognition from the company and the customer for excellent performance.