Michael Lenyon Email & Phone Number

Naples, Florida, United States

• Provide technical support and remote help desk services to Caterease clients, escalating when necessary• Review current systems and make technical/process recommendations for improving efficiency• Identify issues in client's environment and proactively provide recommendations to improve efficiency, performance and reliability of client's network• Maintain client documentation• Stay up to date with relevant state-of-the-art technology, equipment, and/or systems• Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry• Ability to perform at a high level remotely• Supporting multiple companies with end user requests • Efficiently communicate with technical and non-technical end users• Perform other related duties as assigned

Stafford, Virginia, United States

● Understand and explain Department of Veterans Affairs (VA) services or procedures● Ask clarifying questions to identify complex or vague requests for VA services and information● Accurately record details of calls and other service requests in an expected time frame● Select appropriate VA services to meet the specific needs of customers● Establish and maintain effective communication and working relationships with VA employees, outside agencies and the public● Utilize a multi-screen computer system including a Customer Relationship Management (CRM) application● Maintain confidentiality and privacy of callers● Organize and prioritize multiple tasks

Stafford, Virginia, United States

● Respond to telephone inquiries, providing excellent service to customers and associates for over 20 years● Managed a small family business by providing punctual, reliable, and trustworthy janitorial services for over 20 years ● Supervised more than 15 workers at multiple locations by overseeing daily operations, to efficiently accomplish service goals, deliver project requirements, develop solutions, and meet deadlines● Maintained equipment with a focus on preventive methods to keep costs low and avoid breakdowns ● Trained staff to follow team standards and use efficient techniques● Prioritized and organized tasks to efficiently accomplish service goals ● Collaborated closely with team members to deliver project requirements, develop solutions and meet deadlines

Virginia, United States

● Delivered goods and services to customers on time and in excellent condition● Utilized GPS to optimize routes ● Continuously met estimated delivery times● Achieved consistently high customer scores due to exceptional service ● Demonstrated professional conduct with clients to deliver outstanding customer service

Google It Support Professional

Activities and Societies: National Veteran CaregiverTechnical support: installing & configuring computer hardware, software, and networks.

Education record

Skill development includes network security, threats, attacks, and vulnerabilities, cryptography, identity and access management, security.