I maintain back-end infrastructure and fleet imaging on Microsoft SCCM / Intune. I oversee VMWare AirWatch mobile device management and the thin client fleet on the manufacturing floor. I manage Active Directory, DNS, and DHCP services, and access and manage virtual hosts within the VMWare V-center environment. I handle inventory control for the more expensive equipment as well as device / software procurement activities, and create deployment plans and technical details.I provide IT services and support for end users within the head office, including C-level executives and office personnel. I assist supervisor in various audits, and work with a senior network engineer on managing the network infrastructure. I support other IT members, including solutions for unique projects, and work with management on developing and executing change control plan. Among my achievements:❖Worked with a professional engineering team on deploying VMWare Mirage and UEM. Enabled management of operating systems and applications for seamless deployment of configurations and control of the user experience on laptops and desktops (creating a uniform, concise user experience).❖Served as a key contributor in replacing the network and server infrastructures. Planned best product and feature options, evaluated vendors and products, and executed migration plan that included configuring equipment and bringing services online. Improved delivery and service performance significantly as a result.❖Deployed thin client solution for manufacturing assembly team to facilitate manufacturing component management. Enabled Proterra to increase battery and bus production and gain visibility into part management.❖Created multiple SOP processes around deployment of numerous different systems to aid the lower-tier help desk team members.

I served as an IT Generalist in providing a broad range of IT support and services. I deployed, administered, and supported the Meraki network infrastructure with the network administration team, including: MS Active Directory & DNS Services; ShoreTel phone systems; event monitoring systems; and helpdesk ticketing system. I designed, deployed, and administered the following: VMWare ESXi systems; Mac & PC imaging/automation tools; and backup/disaster recovery systems.I managed and supported Google Apps for business, assisted with IT business processes, and oversaw a wide range of IT projects. I worked with the Cisco integration teams for network, email, and security systems. In addition, I handled technical procurement in the U.S., and provided remote and on-site support for workstations in PC and Mac environments. Past successes:❖Designed and implemented new building networks/servers/IT solutions while opening new offices; deployed and administered Windows/Mac imaging and management solutions.❖Worked with team to transition and improve IT infrastructure into a new office, including phone systems, network/server infrastructure, and network/power design in MDF closets. Enabled company to add headcount and grow from a small start-up into a larger branch of Cisco.❖Introduced changes that improved safety, security, and performance within the office while allowing the company to meet needs as a branch of Cisco Systems.❖Oversaw the SOX compliance process at Cisco’s Meraki branch, working with Finance to create demo that illustrated the company had a process around provisioning and deprovisioning.❖Worked with developers of network products on rapid deployment to engineers to conduct real-time testing and debugging. Enabled the company to grow and increase its stature among network administrators.

I provided remote and on-site support for company workstations worldwide in Windows, Mac, and Linux environments. I served as an escalation point for lower-tier technicians and trained peers in various functions. I supported virtual machines running in a VMWare ESXi environment, and administered desktop services globally via remote deployment tools. I deployed, administered, and supported antivirus and desktop imaging systems on a global scale. I also procured workstations and managed Active Directory as well as Google Apps for Business. I am proud to have:❖Enabled the IT team to install operating systems and software rapidly to clients through implementation and management of Windows Imaging system.❖Provided high-value IT support solutions on a tight budget due to the effects of the recession.

I provided comprehensive IT support to demanding financial services customers, including phone and email-based remote technical support within a help desk environment. I diagnosed and repaired desktop- and server-related issues in Windows, Mac, and Linux environments. I performed maintenance on Windows and Linux servers, provided on-site support for servers and workstations in small business environments, and implemented/supported Active Directory, DNS, and Exchange servers as well as Cisco and SonicWall firewalls. Notably, I:❖Serviced multiple clients effectively in a cost-conscious environment. Became an on-site consultant following demonstration of excellent service delivery and technical proficiency.❖Assisted medical client in deploying a medical records management system and improving their existing server / network infrastructure.