www.twinhistories.comMinneapolis, Saint Paul & Greater Minnesota are full of great stories. Stories of our past, our present, and what we think might be to come. Some around the well known places, people and buildings of our past and present. Others seem lost with time. Our goal is to bring our whole past, familiar and unfamiliar, into focus, and to bring color to the stores that make us who we are.

Customer Success Collective is a global community where everyone from junior customer success managers, to chief customer officers can network, learn and grow.Our mission is very simple: to enable people in the customer success profession to provide nothing less than pocket ace performances.From the broader strategies to the day-to-day, we're your go-to resource for all things customer success, and our bread and butter is ensuring not just you – but the customer success industry as a whole – is the best it can be and receives the recognition it deserves.

•Carry a portfolio of mid to large businesses within the strategic client tier; manage clients and program with deeper complexities and specific needs and a higher touch•Assist VP, Services by leading operational efficiency initiatives, specifically within ChurnZero adoption and streamlining team's use of it•As a senior team member, mentoring other CSMs and helping with client management best practices, team training

•Successfully managed a book of 30+ clients across a variety of industries and markets, serving as engagement and client marketing subject matter expert•Responsible to meeting client retention goals and ensure satisfaction and performance of assign clients; 110% of retention goal in 2021 with 0 client churns, 95% of goal in 2022•Work cross-functionally with product, engineering, sales, and leadership to convey customer needs, feedback, requirements as the voice of the customer

•Successfully built out the foundation & processes for the Customer Success Team bydeveloping communication standards & cadences, tiering of customer by size, andstandardizing KPIs•Increased efficiency, rapport, and engagement with internal and external customersthrough value development & messaging of customer success•Developed and executed on a brand-new customer onboarding program to ensurecustomer engagement and retention from day 1•Functioned as customer advocate, internally as well as their subject matter expert ontraining & development, market shifts, and process improvement•Worked cross-functionally with Marketing, Sales, and Support to ensure a consistentand strong customer message is embedded in all processes

•Hired to manage FATHOM’s strategic partnerships; specifically, the lead- sharingprogram with a large additive manufacturing reseller•Developed territory coverage resources to assist in the alignment and partnershipbetween FATHOM & the partner’s sales teams, ensuring they are equipped toefficiently communicate and share leads•Work directly with FATHOM Account Managers to accelerate leads and provideadditional account intel to ensure their success in closing opportunities faster

•Developed & executed a new onboarding program for reseller employees, definingmilestones employee’s first 30 days, which led to the successful onboarding of over200 sales and marketing professionals•Rebuilt the quarterly business review process, moving from a “lookback” model to areview-planning model to encourage deeper partnership alignment with resellerteams and Stratasys sales leadership•Worked directly with Stratasys Americas Senior Leadership Team on high-levelinitiatives, from reseller incentives to the Annual Partner Kickoff Conference•Successfully led the Americas Partner First Program, directly partnering for successwith over 70 reselling organizations in North & South America

•Fully automated the reseller employee roster by transitioning its management tosalesforce.com, allowing for real-time updates and edits to the roster, ensuring fullaccess to critical internal teams•Formalized the consignment program, an initiative that places Stratasys 3D printingdemo systems at reseller customer showrooms who cannot afford them•Responsible for daily interactions and follow up on requests from resellerorganizations, functioning as the day-to-day point of contact for all questions,concerns, and needs

•Built and managed a Q1-Q3 lead pipeline worth $2.4 million for the South & Centralregions of the US•Collaborated with the Director, Inside Sales to create a formalized lead generationprocess including script building, account research practices, and lead handoffprocedures to Field Sales Executives•Successfully established sales productivity practices by implementing an emailtracking and lead engagement software, Yesware

• Lead the team in meetings and calls, averaging 120 calls a day, and 7-10 meetingsscheduled per week•Successfully built out alignment program between inside sales & outside sales,streamlining lead assignment•Led team process improvement through daily role-play & team alignment meetings