Michael L. Email & Phone Number

Lead product manager and scrum master for two teams, enhancing Salesforce, automated decisioning, credit modeling and pricing.Championed Fastlane and Expanded Use products, leveraging AI to personalize product offerings increasing product portfolio by 50% and revenue by 21%.Delivered new credit model with Experian integration ahead of schedule reducing portfolio risk by 6%.Optimized product lifecycles for increased profitability leading to a 14% reduction in time to market.Coordinated cross-functional teams to streamline project workflows resulting in a 12% improvement in operational efficiency.Tracked and communicated progress of over six projects concurrently to stakeholders ensuring alignment with strategic business objectives.

Scottsdale, Az, Us

Directed four Scrum teams to enhance a Loan Origination System, boosting underwriting efficiency andreducing loan closing time by 8 days.Boosted underwriting efficiency, reducing loan closure time from 27 to 19 days.Developed strategic roadmaps aligning with business goals and achievable milestones.Created visual wireframes and process maps to effectively communicate solutions.Defined and tracked KPIs for products, using data analysis to drive continuous improvement and maintainhigh compliance standards.

San Francisco, California, Us

Resolved customer issues in global banking, enhancing customer satisfaction and retention.Defined requirements and roadmaps, collaborating with IS, Quality, and stakeholders for product development.Led and mentored product managers, ensuring successful product lifecycle management.Managed technology projects in agile, improving efficiencies and reducing risks.Developed and implemented KPIs to measure project success, resulting in a 20% increase in efficiency.

Boston, Ma, Us

Worked with Compliance Director to manage top-priority enterprise initiatives, reducing project completiontimes by 15%, enhancing overall program efficiency.Led a team to automate reporting systems, achieving real-time data and improved accuracy.Directed project testing efforts, aligning delivery success with business objectives.Facilitated coordination with project management and offshore teams, optimizing product development.

Middletown, Connecticut, Us

Led long term projects, utilized tools and internal teams, strived for excellence, and delivered value to clientsCreated large Statements of Work (SOW) by estimating deliverables, time, and resources.Acted as a dependable client consultant who was well-versed in client's companies, brands, products/services, industry, and competitors.Advocated for the client while making sure team members and agency felt supported and protected.Developed metrics, dash boards, analytics for KPI’s via Tableau, Microsoft Excel, Google Analytics. (SQL)Verified costs and resources utilized in project execution aligned with budget and Steering Committee KPI’s.Managed debit and prepaid card campaign analysis and determined the overall effectiveness of the campaigns.