Michael Lewallen Email & Phone Number

Broken Arrow, OK, US

Tulsa, Oklahoma

Responsible for providing expertise and skills needed to effectively plan, develop and support information system telecommunications and applications on the multi-company infrastructure. Coordinates projects regarding assessment, planning and implementation of current system updates, future system enhancement and replacement needs for the organization..

Tulsa, Oklahoma Area

Contact Service Technicians to review availability of their daily schedules and dispatch the technicians to service calls for completion. Schedule return trips with customers when parts are in. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers.

Tulsa, Oklahoma Area

Working from a standard protocol, utilizing a documented process to respond to customer issues. Successfully resolve simple technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems. Working remotely via telephone, email, e-chat, etc. to respond to first level technical issues. Respond to.

Responsible for training of Technical Customer Service Representatives who handle inbound customer calls relating to possibly of repairing, replacing or denying service on warranty contracts as well as some terminations of contracts upon customer request. Create, and foster a positive, energetic and results- driven retention, technical support and customer.

Tulsa, Oklahoma Area

Oversee daily auditing, posting and balancing of cashier's work for Food and Beverage as well as charges posted to rooms paid. Posts and balances daily work for the hotel. Ensures credit card system reconciles to daily transaction list from rooms. Trains, supervises, schedules and assists in evaluating staff. Also held position as a bellman to assist.

Setting and meeting performance targets for daily stats; planning and managing change. Managing the daily running of a Late Stage Collections team. Liaising with Unit Managers and Senior Managers to gather information and resolve issues. Maintaining an up-to-date knowledge of industry developments. Monitoring random calls to improve quality, minimize.

Coach/Develop from direct reports in all areas of performance including but not limited to quality, quantity, productivity and attendance; monitor individual calls and provide feedback regarding quality and call handle time; present monthly performance scorecard to direct reports and provide EC with information regarding salary increase if the EC met.

Tulsa, Oklahoma Area

Coach and develop direct reports in all areas of performance; monitor individual calls/provide feedback regarding quality and call handle time; responsible for managing team and individual schedule adherence; responsible for communicating policy updates and company information through team meetings and 1 on 1 development sessions; handle escalated customer.

Tulsa, Oklahoma Area

Promotes and accomplishes sales objectives through proper merchandising techniques and training of associates to make the store operations more efficient in order to meet changing customer requirements and the company's business plans. Promotes effective two-way communications with customers and all store associates, identifies areas needing improvement.

Tulsa, Oklahoma Area

Bag, box or parcel purchases for customers or for shipment or delivery to customers. Carry customer's purchases to parking lot and pack in vehicle Unpack products received by store and count, weigh or sort items Use barcode scanning equipment to record incoming stock, verify pricing and maintain computerized stock inventory. Price items using stamp or.