Michael Hamlin work email
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Michael Hamlin personal email
Michael Hamlin phone numbers
With over 12 years of experience as a Sales Engineer and a Consulting Solutions Architect, I help customers and my partners deliver innovative and transformative cloud solutions to their customers. I have a strong background in network engineering, unified communications (UCaaS), and contact center (CCaaS), and I hold many certifications for each of these disciplines.My passion is to learn about new technologies and share them with others. I work closely with product management, sales teams, and customers to understand their business needs, advise them on the best solutions, and demonstrate the value and benefits of our offerings. I also assist and mentor other sales engineers on larger and more complex opportunities. My goal is to make a significant impact by contributing to the success of my organization and its customers, while continuing to sharpen my own skills and knowledge in the process.
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Cx Solution SpecialistAppdirectAustin, Tx, Us
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Cx ArchitectAppdirect Jul 2023 - PresentSan Francisco, Ca, Us
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Consulting Solutions ArchitectMitel Dec 2020 - Apr 2023Kanata, Ontario, Ca• In addition to the UCaaS Sales Engineer functions listed below my previous position, I also: o Assist in and advise UCaaS SE’s on larger, more complex UCaaS opportunities. o Act as a conduit between product management and customers/partners on feature functionality and product direction. -
Sales EngineerMitel Apr 2018 - Dec 2020Kanata, Ontario, Ca• Work closely with Mitel and partner sales teams and customers to understand business drivers and needs to deliver a complete solution that is both transformative for the customer’s business and fits within their budget. • Enable Mitel VARs and Agents to successfully position the Mitel UCaaS & CCaaS solutions.
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Field TechnicianSpectrumvoip Jun 2017 - Apr 2018Plano, Tx, Us• Installation/reconfiguration of network equipment (routers, switches, firewall, and peripherals).• Installation of VoIP hardware and applications.• PtP campus wireless infrastructure installs and optimization for voice communication. -
Sales EngineerMitel Nov 2011 - May 2017Kanata, Ontario, Ca• Assist wholesale and Mitel Solution Providers define, build, and deliver retail cloud communication offerings to the market.• Ascertain the technical requirements of a solution based upon business needs.• Communicate the solution to technical and non-technical business users.• Listen to customers’ business communication needs and deliver unified communication solution designs that meet those requirements.• Provided consultative and technical support to both sales and service personnel to strengthen the territory's ability to sell and support Mitel Network systems product.
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Converged Technology Field EngineerMitel Jun 2006 - Oct 2011Kanata, Ontario, Ca• Install, troubleshoot, and service IP telephony related communication applications across varied customer LAN/WAN infrastructure and operating systems.• Network infrastructure and system software optimization to support telephony services.
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Converged Technology Field EngineerInter-Tel 2006 - 2007Inter-Tel was purchased by Mitel in 2007 where I continued in the same role.
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Network Engineer\ConsultantBrownwood Computer Innovations Nov 2005 - Jun 2006• Network administration, installation, maintenance, and troubleshooting of wide variety of clients such as banks, schools, and professional offices. • Overseeing wireless and traditional services for ISP – www.hyperhog.net. • Worked with a wide range of technologies including: Cisco Routers and Wireless Access Points, Windows Server 2003, Windows XP, Windows 2000 Server & Professional, Windows NT 4.0, Windows 9.x, BIND DNS, Microsoft DNS, DHCP, WINS, Active Directory, various Backup Software, Network Analyzers, Motorola Canopy, Network Printers, Linux based Routers, Firewalls, and various email platforms.
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Director\Systems AdministratorCanyon Oaks Ranch Mar 2003 - Jun 2006• Administrate 76 acre, non-profit guest ranch\youth camp in the Texas hill country. • Manage staff and direct camp programs. Systems management for Canyon Oaks Ranch and its parent organization, including website development\maintenance and email administration.
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Network Engineer\ConsultantBrownwood Computer Innovations Sep 2001 - Mar 2003• Network administration, installation, maintenance, and troubleshooting of wide variety of clients such as banks, schools, and professional offices. • Overseeing wireless and traditional services for ISP – www.hyperhog.net. • Worked with a wide range of technologies including: Cisco Routers and Wireless Access Points, Windows Server 2003, Windows XP, Windows 2000 Server & Professional, Windows NT 4.0, Windows 9.x, BIND DNS, Microsoft DNS, DHCP, WINS, Active Directory, various Backup Software, Network Analyzers, Motorola Canopy, Network Printers, Linux based Routers, Firewalls, and various email platforms.
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Lead Network Operations Center EngineerMetricom Nov 1999 - Aug 2001Us• Administration, maintenance, and build out of nationwide wireless to wired network expected to provide wireless Internet\Corporate LAN coverage for 100 million people by 2001.• Projects: Headed up Seattle NIF (Network Interconnect Facility) build, Plano NOC (Network Operations Center) build, design and maintenance of NOC web page, and instructing courses for Metricom Academy on Cabletron Switching products.• Technologies: Cabletron’s\RiverStone Network’s SmartSwitches and SmartSwitch Routers, Cisco Routers, Windows NT, Windows 2000, Metricom (Ricochet) RF devices, WTI Remote PowerBoots, and Console Port Managers.
Michael Hamlin Skills
Michael Hamlin Education Details
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Southern Methodist UniversityMicrosoft Certified Systems Engineer -
Texas State Technical CollegeElectrical And Electronics Engineering
Frequently Asked Questions about Michael Hamlin
What company does Michael Hamlin work for?
Michael Hamlin works for Appdirect
What is Michael Hamlin's role at the current company?
Michael Hamlin's current role is CX Solution Specialist.
What is Michael Hamlin's email address?
Michael Hamlin's email address is mi****@****tel.com
What is Michael Hamlin's direct phone number?
Michael Hamlin's direct phone number is +183093*****
What schools did Michael Hamlin attend?
Michael Hamlin attended Southern Methodist University, Texas State Technical College.
What are some of Michael Hamlin's interests?
Michael Hamlin has interest in Science And Technology, Children, Disaster And Humanitarian Relief.
What skills is Michael Hamlin known for?
Michael Hamlin has skills like Routers, Voip, Wan, Telephony, Ip, Troubleshooting, Unified Communications, Switches, Windows Server, Wireless, Networking, Firewalls.
Who are Michael Hamlin's colleagues?
Michael Hamlin's colleagues are Manoj Nagthane, Subhan M.s, Guillermo Medina, Simone Pacha, Robert Baran, Joseph Williamson, Pritesh (Pete) Shah.
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