Michael Hamlin Email & Phone Number

Austin, Tx, Us

San Francisco, Ca, Us

Kanata, Ontario, Ca

• In addition to the UCaaS Sales Engineer functions listed below my previous position, I also: o Assist in and advise UCaaS SE’s on larger, more complex UCaaS opportunities. o Act as a conduit between product management and customers/partners on feature functionality and product direction.

Kanata, Ontario, Ca

• Work closely with Mitel and partner sales teams and customers to understand business drivers and needs to deliver a complete solution that is both transformative for the customer’s business and fits within their budget. • Enable Mitel VARs and Agents to successfully position the Mitel UCaaS & CCaaS solutions.

Plano, Tx, Us

• Installation/reconfiguration of network equipment (routers, switches, firewall, and peripherals).• Installation of VoIP hardware and applications.• PtP campus wireless infrastructure installs and optimization for voice communication.

Kanata, Ontario, Ca

• Assist wholesale and Mitel Solution Providers define, build, and deliver retail cloud communication offerings to the market.• Ascertain the technical requirements of a solution based upon business needs.• Communicate the solution to technical and non-technical business users.• Listen to customers’ business communication needs and deliver unified communication solution designs that meet those requirements.• Provided consultative and technical support to both sales and service personnel to strengthen the territory's ability to sell and support Mitel Network systems product.

Kanata, Ontario, Ca

• Install, troubleshoot, and service IP telephony related communication applications across varied customer LAN/WAN infrastructure and operating systems.• Network infrastructure and system software optimization to support telephony services.

Inter-Tel was purchased by Mitel in 2007 where I continued in the same role.

• Network administration, installation, maintenance, and troubleshooting of wide variety of clients such as banks, schools, and professional offices. • Overseeing wireless and traditional services for ISP – www.hyperhog.net. • Worked with a wide range of technologies including: Cisco Routers and Wireless Access Points, Windows Server 2003, Windows XP, Windows 2000 Server & Professional, Windows NT 4.0, Windows 9.x, BIND DNS, Microsoft DNS, DHCP, WINS, Active Directory, various Backup Software, Network Analyzers, Motorola Canopy, Network Printers, Linux based Routers, Firewalls, and various email platforms.

• Administrate 76 acre, non-profit guest ranch\youth camp in the Texas hill country. • Manage staff and direct camp programs. Systems management for Canyon Oaks Ranch and its parent organization, including website development\maintenance and email administration.

• Network administration, installation, maintenance, and troubleshooting of wide variety of clients such as banks, schools, and professional offices. • Overseeing wireless and traditional services for ISP – www.hyperhog.net. • Worked with a wide range of technologies including: Cisco Routers and Wireless Access Points, Windows Server 2003, Windows XP, Windows 2000 Server & Professional, Windows NT 4.0, Windows 9.x, BIND DNS, Microsoft DNS, DHCP, WINS, Active Directory, various Backup Software, Network Analyzers, Motorola Canopy, Network Printers, Linux based Routers, Firewalls, and various email platforms.

Us

• Administration, maintenance, and build out of nationwide wireless to wired network expected to provide wireless Internet\Corporate LAN coverage for 100 million people by 2001.• Projects: Headed up Seattle NIF (Network Interconnect Facility) build, Plano NOC (Network Operations Center) build, design and maintenance of NOC web page, and instructing courses for Metricom Academy on Cabletron Switching products.• Technologies: Cabletron’s\RiverStone Network’s SmartSwitches and SmartSwitch Routers, Cisco Routers, Windows NT, Windows 2000, Metricom (Ricochet) RF devices, WTI Remote PowerBoots, and Console Port Managers.

Microsoft Certified Systems Engineer

Electrical And Electronics Engineering