Michael Huff Email & Phone Number

San Diego, California, United States

Project Manager, Managed and Technical Services February 2015-PresentJenzabar - San DiegoJenzabar is a leader in administrative software products for the higher education market pace with headquarters in Boston, MA. Managed Services and Technical Services provides Cloud Services for institutions eliminating the need for client hardware, system management, monitoring, and support in a virtual infrastructure. As a Project Manager in Managed and Technical Services responsibilities… Show more Project Manager, Managed and Technical Services February 2015-PresentJenzabar - San DiegoJenzabar is a leader in administrative software products for the higher education market pace with headquarters in Boston, MA. Managed Services and Technical Services provides Cloud Services for institutions eliminating the need for client hardware, system management, monitoring, and support in a virtual infrastructure. As a Project Manager in Managed and Technical Services responsibilities include monitoring and facilitating problem resolution for assigned clients that arise during normal daily operations. This also includes Managing projects, research requests, ensuring supported systems are current, and working with Jenzabar Services implementing new systems.Accomplishments:• Project Manager for dozens of universities implementing Jenzabar SaaS services.• Focus on improving customer satisfaction.• Participated in risk assessment for initial PCI DSS Certification.• Developed Jenzabar Managed Services policies and procedures for Security and Privacy Controls based on NIST (National Institute of Standards) Computer Security Division guidelines/publications related to Computer Security, and the Payment Card Industry Data Security Standard (PCI DSS) policies and procedures. Show less

San Diego, California

Director Applications and Information July 2011-February 2013Jenzabar - San DiegoAs Director of Applications and Information Systems, responsibilities included managing the day-to-day IT operations including Administrative Information and Instructional Systems for Alliant International University’s seven campuses. Developed strategic plan for the university.Accomplishments:• Re-implemented Alliant’s Administrative and Instructional Systems university-wide to latest… Show more Director Applications and Information July 2011-February 2013Jenzabar - San DiegoAs Director of Applications and Information Systems, responsibilities included managing the day-to-day IT operations including Administrative Information and Instructional Systems for Alliant International University’s seven campuses. Developed strategic plan for the university.Accomplishments:• Re-implemented Alliant’s Administrative and Instructional Systems university-wide to latest generation of Jenzabar and third-party products including re-engineering business processes to reduce overhead.• Served as the technical lead responsible for implementation and support of all enterprise system software to a SAAS model resulting in Jenzabar providing hosting services reducing Alliant’s IT costs and improving system reliability.• Managed third-party implementation and integration such as Feith, CashNet, and Moodle.• Monitored existing and projected university needs against current system capabilities and recommend enhancements, upgrades, and replacements, as necessary. Show less

San Diego, California

Principle & Project Manager JANUARY 2007-JULY 2011The MLH Group - San DiegoProvided IT consulting expertise among a broad range of diverse customers. This included developing responses to proposals, providing turnkey IT solutions to clients in a variety of industries, often re-engineering business processes to improve productivity to reduce errors. Provided program management expertise for mid- to large-scale projects. Employed appropriate communications based on customer’s culture… Show more Principle & Project Manager JANUARY 2007-JULY 2011The MLH Group - San DiegoProvided IT consulting expertise among a broad range of diverse customers. This included developing responses to proposals, providing turnkey IT solutions to clients in a variety of industries, often re-engineering business processes to improve productivity to reduce errors. Provided program management expertise for mid- to large-scale projects. Employed appropriate communications based on customer’s culture and requirements. Flexible in system development life cycles to meet varying customer requirements.Accomplishments:• Developed and implemented cloud-based application to capture patient information including video at remote veterinary offices streaming images to centralized location for Radiologist’s for evaluation at Veterinary Imaging Center (VICSD).• Designed, developed, new generation inventory system using C# Washington Inventory Systems (WIS).• Acted as project leader for multiple customers such as Luth Research, involving stakeholders and project management methods to maximize project success factors.• Evaluated business processes and recommended productivity improvements for Provide-Commerce which owned ProFlowers, Cherry Moon Farms, Shari’s Berries, Personal Creations, and Red Envelope.• Developed customized applications for San Diego Community Emergency Response Team (CERT). • Developed cloud-based exam application and user certification for VICSD.• Authored website for Wallcur, manufacturer of clinical simulation products.• Developed proposals on behalf of Nielsen-Beaumont Marine for US Treasury and Homeland Security programs. Show less

San Diego, California

Director, Information Technology 2005-JANUARY 2007Quality Built – San DiegoQuality Built provides quality assurance for the Commercial and Residential Construction industry. The company is highly dependent on IT infrastructure to collect, process and publishing data to field representatives and customers.Responsibilities included IT infrastructure, first and second tier helpdesk for customers and field employees using Track-IT with VOIP and Asset tracking enhancements, while… Show more Director, Information Technology 2005-JANUARY 2007Quality Built – San DiegoQuality Built provides quality assurance for the Commercial and Residential Construction industry. The company is highly dependent on IT infrastructure to collect, process and publishing data to field representatives and customers.Responsibilities included IT infrastructure, first and second tier helpdesk for customers and field employees using Track-IT with VOIP and Asset tracking enhancements, while managing an IT staff between two locations.Accomplishments:• Developed multi-year IT Strategic plan and tactical implementation for IT including Desktop Systems, Servers, and Network.• Transitioned immature IT organization and infrastructure into professional infrastructure creating procedures, redundant processes, and services providing exceptional support services.• Established software controls to ensure compliance with copyright laws and software update releases.• Developed and implemented Help Desk policies, procedures, and systems to support the company and its customers.• Designed, developed, and implemented software using .NET framework and SQL Server for enhanced Help Desk including a context-based knowledge system.• Implemented ISO9001 policies and procedures resulting in successful first audit certification.• Relocated entire IT infrastructure to a new facility for a company-wide move.• Established a second IT facility in Denver, Colorado. Show less

San Diego, California

Vice President & CIO, Information Technology 2001-2005eWEST Advantage – Cardiff eWEST provided Warranty Administrator for Consumer Electronic Retailers and OEM’s. eWEST was a startup company servicing major clients, including: Circuit City, General Electric Warranty, Best Buy, Good Guy’s and uBid.Responsibilities included all aspects of IT. Established Service Level Agreement (SLA’s) with vendors and customers, developed business processes and technology to meet fast paced and… Show more Vice President & CIO, Information Technology 2001-2005eWEST Advantage – Cardiff eWEST provided Warranty Administrator for Consumer Electronic Retailers and OEM’s. eWEST was a startup company servicing major clients, including: Circuit City, General Electric Warranty, Best Buy, Good Guy’s and uBid.Responsibilities included all aspects of IT. Established Service Level Agreement (SLA’s) with vendors and customers, developed business processes and technology to meet fast paced and evolving customer requirements, and provided consulting services to clients.Accomplishments:• Developed and wrote complex business proposals targeted at major retailers.• Provided Teir-1 and Teir-2 Help Desk services to clients.• Designed, developed, and implemented ASP/SQL Server multi-tier applications customer warranty fulfillment.• Designed, developed, and implemented remanufacture systems for repair depots.• Developed business procedures and policies for clients providing significant cost savings over current operations. Show less

San Diego, California

Vice President, Information Technology & CIO 2000-2001Maxwell Technologies – San Diego Maxwell Technologies was a manufacturer of power, computing, and electronic components. The company had revenues $140 million with 1,200 employees.Responsibilities included all aspects of IT including IT Help Desk services, strategic planning, tactical planning and managing an IT team of 30.Accomplishments:• Initiated ERP/CRM project, evaluated products, negotiated contract… Show more Vice President, Information Technology & CIO 2000-2001Maxwell Technologies – San Diego Maxwell Technologies was a manufacturer of power, computing, and electronic components. The company had revenues $140 million with 1,200 employees.Responsibilities included all aspects of IT including IT Help Desk services, strategic planning, tactical planning and managing an IT team of 30.Accomplishments:• Initiated ERP/CRM project, evaluated products, negotiated contract, assembled project team, and led implementation.• Updated out-of-date IT infrastructure enterprise-wide improving IT systems and services while reducing cost.• Developed and implemented Help Desk policies, procedures, and systems to support the company while developing the IT organization.• Relocated entire IT infrastructure to new facility for a company-wide move. Show less

Stuttgart, Germany / San Diego, California

Vice President, Information Technology 1995 - 2000Wavetek, Wandel, Goltermann (WWG) - San Diego, California WWG was a global manufacturer of communications test and measurement equipment with revenues exceeding $500 million and 2,000 employees.Responsibilities included all aspects of IT including strategic planning, tactical planning, and leading an international IT team of over 100 members.Accomplishments:• Implemented a common CRM/ERP system across five… Show more Vice President, Information Technology 1995 - 2000Wavetek, Wandel, Goltermann (WWG) - San Diego, California WWG was a global manufacturer of communications test and measurement equipment with revenues exceeding $500 million and 2,000 employees.Responsibilities included all aspects of IT including strategic planning, tactical planning, and leading an international IT team of over 100 members.Accomplishments:• Implemented a common CRM/ERP system across five manufacturing divisions in Europe and the United States while standardizing business processes and data.• Developed eCommerce and Business-to-Business (B2B) capabilities globally.• Implemented a wide area network providing voice and data capabilities.• Developed an integrated Data Warehouse with data mining capabilities. Show less

Toronto, Ontario, Canada

Vice President, Information Technology 1990 - 1995Nortel Networks - Toronto, Ontario Nortel Networks was a global telecommunications equipment manufacturer and services provider with revenues of $16 billion and 60,000 employees worldwide.Led an organization of over 200 in a global environment. Implemented Nortel’s multi-year global Finance Systems re-engineering project with a budget of $35 million. Responsibilities also included daily operations of financial information… Show more Vice President, Information Technology 1990 - 1995Nortel Networks - Toronto, Ontario Nortel Networks was a global telecommunications equipment manufacturer and services provider with revenues of $16 billion and 60,000 employees worldwide.Led an organization of over 200 in a global environment. Implemented Nortel’s multi-year global Finance Systems re-engineering project with a budget of $35 million. Responsibilities also included daily operations of financial information systems across North America. Accomplishments:• Consolidated legacy systems and implemented next generation Oracle ERP Systems world-wide.• Implemented global Data Warehouse and supporting technologies to implement our vision of “Information Anytime, Anywhere”.• Re-engineered key business processes including for financial, purchasing, and contract systems.• Responsible for leading 48 concurrent projects over 3 years to improve financial systems performance through consolidation and business process reengineering reducing the financial close cycle from 14 to 3 days.• Developed global purchasing system resulting in an annual savings of $19 million. Show less

San Diego, California, United States

Director, Information Technology 1984 - 1990Nortel Networks - San Diego, California Nortel Networks Semi-Conductor Group (SCG) manufactured proprietary semi-conductors for Nortel products operating this facility 7 by 24.As division director of IT responsibilities included all aspects of IT.Accomplishments:• Developed and implemented Information Systems strategic plan and Computer Integrated Manufacturing strategy for a semiconductor manufacturing… Show more Director, Information Technology 1984 - 1990Nortel Networks - San Diego, California Nortel Networks Semi-Conductor Group (SCG) manufactured proprietary semi-conductors for Nortel products operating this facility 7 by 24.As division director of IT responsibilities included all aspects of IT.Accomplishments:• Developed and implemented Information Systems strategic plan and Computer Integrated Manufacturing strategy for a semiconductor manufacturing division.• Implemented local Data Warehouse and supporting technologies to implement our vision of “Information Anytime, Anywhere”.• Re-engineered key business processes including manufacturing and finance systems.• Implemented multiple key finance, manufacturing, quality, and engineering applications to improve productivity and product yield.• Maintained high system availability supporting a 7 by 20 manufacturing operation. Show less

Bachelor Of Science (Bs), Information & Computer Science

Bachelor Of Science (Bs), Business Administration And Management, General, Graduated With Honors