Michael Lizardo Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Manage portfolio of multiple IT vendor relationships supporting the business' strategic goals and objectives.• Assisted in the execution of implementing vendor governance framework in 4 months. • Executed and rolled out scorecard consisting of business requirements, financials, and risk & compliance.• Monitor vendor performance against both contractual SLA’s and non-contractual terms.• Built governance meeting structure and conducted monthly/quarterly reviews with stakeholders and vendor.• Ensure strong understanding of contractual terms and conditions and their implications to the business in order to effectively manage vendor agreement(s) and relationship(s) and ensure adherence to contractual requirements.• Escalate and track vendor risks; ensure issue socialization, remediation and compliance.• Lead problem resolution. Escalate serious service issues while advocating for the relationship continuance.• Validate and confirm requirements for all initiatives engaging with all necessary stakeholders. (i.e. Line of Business, Strategic sourcing, Legal, Finance, and Executives)• Negotiate contract terms and costs with vendors ensuring a balance of doing what is right for the bank and driving the best value.• Ensure timely and accurate completion of required initiatives including review/approval from key stakeholders and executives.• Build and maintain healthy relationships with vendors securing value for all services provided.• Monitor vendor spend (costs), proactively identifying opportunities to improve cost effectiveness.• Drive maximum value on all renewal engagements which included over $1MM in savings against forecasted plan in FY'17• Created department training document to assist with a more efficient onboarding process.continuance.

• Lead a team of 7 individuals to ensure the execution and delivery of the organizations current success strategy for renewals.• Develop new strategies to assist in the streamlining of the renewals process creating more accurate pipelines, decreasing duplicated efforts, and increasing efficiency.• Set core individual and departmental team key performance indicators. • Execution of key scorecard metrics as well as processes within risk management and internal controls compliance.• Report on the performance of the department to the Vice-President of Operations on a monthly basis.

Toronto, Canada Area

• Lead a team of 6 buyers in completing all of the tasks and functions primarily purchasing thousands of dollars’ worth of product through hundreds of orders daily. • Manage the tenured buyers on the team, providing top quality service for our sales team of over 300 inside sales representatives and territory sales representatives across North America through accurate purchasing and ensuring on-time delivery to all of our clients.• First point of contact for any escalations assisting to answer any questions and resolve any issues. • Monitor and report when necessary to the manager and director on the daily stats to identify any highlights or areas of concern.• Drastically improved the onboarding of new hires to the team by creating a strategic process that provides the necessary training and support in a structured format.• The main point of contact In Purchasing to work cross-functionally with the IT department as well as other departments in the development of a new company proprietary platform (Horizon).

Toronto, Canada Area

• Manage daily communication between suppliers and sales as required in relation to purchase orders. • Ensure purchase orders are processed accurately and in a timely manner. • Create, confirm, and update purchase order records using Softchoice proprietary purchasing tools. • Provide exceptional level of accuracy and attention to detail managing purchase orders and related transactions.

Toronto, Canada Area

• Provide quality service and excellent judgment to meet service standards and department goals. • Handle items in accordance to CPA (Canadian Payments Act) and the client policies, procedures, and guidelines. • Under my responsibility of tracing errors for Credit Union items, I was able to bring the number of outstanding cases from a high of 64 to a low of 12 where their policy requires it to be below 40.