Michael L. Jacques Email & Phone Number

Provide exceptional customer service by developing and maintaining good working relationships. Resolve customer’s unique issues quickly to ensure customer satisfactionEffectively communicate with internal and external customers and carriers ensuring all customer expectations are met. Manage all communication mediums with customers using email, phone, EDI and web transactions Proactively handle customer shipment routing request by coordinating and/or dispatching shipment activities and provide specific report requests by the customerCoordinate inbound and outbound shipment activities to ensure customer satisfaction using all modes of transportation Assist and support, as needed, other Logistics Teams by interacting with other departments in cross-functional projects

Main point of contact while directly managing customer relationships Cultivate relationships with prospects, consultants, brokers, and account managers Identify, manage, and solicit select customers and provide transportation solutions while maximizing internal financial deliverablesCoordinate inbound and outbound shipment activities to ensure customer satisfaction using all modes of transportation Analyze truck load markets to optimize margins

Managed a corporate branch’s growth and profitability; provided superior customer service to retail customers and insurance replacement customers. Achieved sales and customer service goals with a reputation for being a proactive problem solver, attended classes including training improving communication, product, and sales skills.

Responsibilities included car preparation and rental agreement sales service support. Assisted branch managers with achieving revenue, customer satisfaction, sales service goals and maintaining company procedures. Worked with a team at various off-airport locations.

Delivered high level of customer service while raising revenues through consistently achieving up-sells and sales goals; provided service to customer car rental and insurance sales clients, preparing rental vehicles for rental customers; and transporting customers and vehicles.

Performed numerous merchandising enhancement related tasks. Prepared and delivered new and pre-owned vehicles to customers and transported vehicles for dealer trades. Worked with a team to meet and exceed high level of customer satisfaction.