Michael Loewenstein Email & Phone Number

Highly experienced Call Center Management Professional with a record of developing and supporting successful, high ROI projects and solutions incorporating a wide range of methodologies and technologies. Consistently recognized by executive management and called upon to improve organizational effectiveness and efficiency through leadership that aligns the business processes and infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility.A builder of high-performance teams and a natural team leader and mentor who excels in dynamic, demanding environments, while remaining pragmatic and focused. Results-oriented, decisive leader with proven success in analytical thinking and possessing crisis management skills utilized in driving profitable and cost-effective collaboration between IT and critical business functions.• Proven executive skills utilized in directing the efforts of others, as well as cross-functional teams and external cross-discipline resources. An expert in the construction, commissioning, and validation of multiple projects, consistently delivered on time and on budget.• Skilled at quickly and successfully responding to changing environments and situations, able to consistently achieve goals within critical project deadlines, and able to leverage available resources to ensure the quality and accuracy of projects.Specialties: No Box thinker. Combine technologies not usually associated to solve problems or improve productivity.

Listed skills include Call Center, Team Building, Workforce Management, Customer Service, and 46 others.