Michael Lopez Email & Phone Number

Hollywood, FL, US

Sunrise, Florida, US

Sunrise, Florida, US

Toronto, Ontario, CA

• Acted as Sigma’s Provisioning software product expert; the primary on-site contact with the client for technical questions, support, deployments, troubleshooting and tools.
• Responsible for identifying and troubleshooting client issues, often replicating them in the Provisioning software in lower environments and navigating through WebLogic/JBoss log exceptions and possible SQL query.
• Collaborated with Sigma’s project and development teams to manage customer issues and deliver solutions for Sigma Provisioning software using Microsoft Dynamics (CRM) and HP Application Life Cycle Management (ALM) to.
• Coordinated build, hotfix, or patch cycle releases directly with the client using JIRA.
• Drove Webex meetings with client QA team to explain code release components and ensure smooth delivery.
• Developed BASH scripts to minimize code deployment in Linux and Solaris environments.

Miami, FL, US

• Lead role in End-to-End automation, extensively using Anthill Pro for build/deployments of SOA/OSB, SpringFarm, Oracle BRM, MuleSoft and Angular applications.
• Lead role in IBM technologies including the installation, configuration, tuning, and management of WebSphere Application Servers, WebSphere Portal, and WebSphere Content Manager.
• Lead role in administration, publishing, and maintenance of iOS (Apple iTunes Store) and Android (Google Play Store/Amazon Appstore) mobile applications.
• Orchestrated and executed the addition of IBM Web Content Manager environment onto a disaster recovery site, mimicking that of Production, consisting of installation, configuration, tuning, and testing content.
• Served as an escalation source for other members of the team in the 24x7 on-call rotation.
• Instituted a weekly knowledge transfer session in which senior or specializing team members created presentations explaining basics and processes in their technological strength.

Miami, FL, US

• Responsible for the automation cycle of system deployments including build code packaging and deployment flow design, used in SIT, Test, and Production environments.
• Designed and documented the cycle for WebSphere Portal deployments, including libraries, themes, portlets, page models, applications, and the creation of new virtual portals.
• Implemented a cleaner system for creating and processing syndication flows and managing libraries using IBM Web Content Manager.
• Heavily involved in troubleshooting IBM technology comprising of dump/log collection and analysis, installing refreshers/fix packs, opening PMRs and working well with IBM Support.
• Responsible for administration, publishing, and maintenance of iOS and Android mobile applications.

Miami, FL, US

• Responsible for code deployment in Testing and Production environments, which include Oracle WebLogic and IBM platforms.
• Monitored and troubleshot all Production applications/websites using CA Introscope, New Relic, Splunk and Smart Bear.
• Created scripts for action items such as log clean-up, code build comparisons and deployments, utilizing BASH.
• Created and maintained documentation for new and old processes alike, while restructuring the sharing network of said documentation.
• Trained and mentored new employees on complete administration, deployments, and maintenance of all Testing and Production systems.
• Worked heavily in UNIX operating systems such as Solaris and AIX.

Coral Gables, Florida, US

• Created/updated manuals for installation and uses of Trax applications and software.
• Troubleshot and repaired computer hardware and software issues.
• Created and managed Symantec backups and images for new computers and servers.
• Micromanaged incoming service tickets for company employees and customers.
• Repaired VoIP telephone and network drops.
• Hosted remote session with clients to troubleshoot Trax software issues, practicing exceptional customer service.

Bachelor Of Science (Bs), Computer Engineering

Education record