Michael Turner, Ccam Email & Phone Number

United States

Irvine, Ca, Us

United States

Laguna Hills, California, United States

United States

Portfolio

Irvine, California, United States

Certified Community Association Manager that manages and is responsible for the everyday maintenance and business of over 1443 homes.

Lake Forest, Ca

• Component Supplier liaison between Design Engineers and Suppliers.• One of the Department Approver for component ECO’s.• Gathered required engineering, test, quality Assurance, and required part marking specifications and created documentation for special altered and special electronic parts. Once documentation was written and signed by department managers, published document using ECO process. • Developed and maintained component bonding program with component distributors.• Assisted Design Engineers along with Planning and Procurement Departments in fulfillment and cross-referencing electronic components and insure Form, Fit, and Function match.

Orange County, California Area

Perform the duties of Document Control along with Supplier Qualification while maintained quality and manufacturing support over 13 accounts.• Oversee Document Control for over the entire department managing over forty-five customers with approximately 250 different assemblies. • Managed everyday Engineering and Quality support for over ten different customers with twenty different projects.• Oversee Supplier Qualification process and Supplier Business Reviews. • Assisted customers with creating manufacturing documentation from Bills of Material to Assembly and Fabrication Drawings. • Assisted customers and contract manufactures with problem resolution and quality management.• Review all customer documentation from gerber files to Assembly Drawings, including reviewing Bill of Material and pulling spec sheet for components for pad layout and process control. • Tracked supplier quality metrics and maintained quality trend analsis.• Responsible for quality management for all assign accounts.• Responsible for quality matrix tracking and trend analysis for all projects. • Assisted with auditing of new Supplier locations.

Anaheim

Aliso Viejo, Ca

Managed the Customer Support team for an electronics manufacture in the consumer and OEM memory business. Oversee the company ISO 9001 certification audit process with no major findings for all audits. Maintained Customer Service approval ratings of 95% - 98%.Customer Support Department Manager • Oversee daily operations of Technical Support.• Oversee daily operations of Online Sales and Customer Support.• Complaint Resolution for all escalated customer complaints.• Approving authority for all end user’s customer returns. • Final approving authority for all Failure Analysis for OEM, Channel, and Retail customers. • Liaison between the customer and Company ISO 9001 Company Representative / Quality Manager • Project Manager for all internal, customer, and vendor complaint issues.• Responsible for all internal audits of all company policies and procedures.• Administrator of business policies and procedures.• Facilitate 8D Failure Analysis and Corrective Action audits for all systems failures. Business Analyst / ISO 9001 Company Representative / Quality Manager • Oversee and audit of daily inventory cycle counts.• Project Manager of Special Projects• Asst to the Director of Operations

Irvine, California, United States

• Performed inventory data analysis.• Responsible for all daily inventory transactions for Canada, China, Southern USA.• Contributed to the successful development with IT to automate real time inventory transactions into SAP• Daily reconciliation of Purchase Order Transactions.

Fullerton, California, United States

Set up Just in Time Bin Management Inventory control system. I would take customer current inventory for assembly and manufacturing and consolidate and replace obsolete material. Worked with Engineering and assembly line personnel to minimize on hand inventory to increase productivity while decreasing unneeded material.• Performed inventory data analysis.• Established inventory control and material management systems, protocols, and procedures.• Insured all necessary First Article Inspections, Material Certifications, Plating Specifications were met to meet the customer print requirements.• Negotiated national and international vendor / supplier contracts.• Contributed to the successful development and launch of new products.

Orange County, California, United States

• Developed daily operational procedures of reservation and scheduling requests that met and exceeded ADA standards.• Conflict Resolution of escalated customer complaints to a win – win with customer and employer.• Monitored maintained a 98.5% on-time performance of over 75 different buses at any given time.• Reviewed and responded to all customer comments for any staff and/or procedure deficiencies.• Designed, developed, and facilitated the start-up of a 21-station reservation call center with a 5 station radio dispatch center including 5 scheduling stations communications center that handled over 3000 ride requests per day 7 days a week.• Achieved and maintained a Zero denial of any ride requests at all times of which exceeds all Federal ADA standards.• Developed daily operational protocols and procedures for reservation / scheduling requests for the transportation of the elderly and handicapped in which exceeded ADA standards.

Fort Riley, Kansas, United States

Field Supervisor Maintained a 99% - 100% operational readiness of the Team and all equipment assigned to the team (Equipment value over $1,200,000.00). Over 3-½ years experience as a field supervisor with a front line combat field unit with the United States Army.Instrumental in leading a ten man squad supporting a Brigade Strike Force through the front line clearing minefields and obstacles during the initial assault during Desert Storm. As a Field Supervisor in Iraq there was no loss of life or injury to anyone that I was in command over. Squad achieved 100% efficiency rating for all tasks assigned this was due to training and trust gained from squad members.

1.75 Years, Electronics Engineering, 3.98 Gpa

High School Diploma