Michael Lucca Email & Phone Number

Holbrook, Ny, Us

Hauppauge, New York, United States

Bohemia, New York, United States

Volunteered to work on a vendor software solution that required gaining knowledge of Linux, Docker and Kubernetes, this knowledge gained allowed me to build SITA’s initial on-premises Kubernetes Cluster for SITA’s proprietary software.Work on migrating vendor software solutions running Kubernetes on RHEL 8.4 over to Ubuntu 22.04 in order to cut licensing costs associated with RHEL.Deployed and supported biometric facial recognition software solution to multiple airports across the World. Identify deployment issues with Vendor software solutions when deploying in AKS, work with both Vendor and Cloud Team to resolve issues to allow deployment, product testing and being able to bring product to market.Assist with product system capacity planning, architect solutions based on system performance requirements, redundancy, ensuring system scalability and availability.Actively engages in identifying recurring errors and service gaps. Provide root cause analysis and recommended solutions; acts as a referral point/Subject Matter Expert for Global Support Engineers and Integration Engineers.. Take ownership and accountability for testing Vendor new product releases, software patches for on-premises solutions, Azure Cloud VMs and AKS Deployments, to identify any unforeseen issues that may occur due to environment variables thereby reducing client potential downtime.Develop and maintain system documentation for SITA proprietary software and non-proprietary software, and provide training to team members, improving customer on-boarding time.Assist hiring managers in developing or modifying job descriptions for new positions; evaluate candidates and perform pre-screening interviews.

Hauppauge, New York

Implemented new server installations which included Active Directory upgrades, migration of data and services such as DHCP, DNS, DFS, File & Print servers. Migrated multiple client’s physical server infrastructure to a virtualized server environment running on top of VMware ESXi, cutting infrastructure operating costs.Executed multiple email migration projects, moving clients' off various email platform solutions to Office365, this may have included migrating to Cloud based spam solution as well. Migrating to Office365 reduced the upkeep cost of legacy on-premises mail servers.Assessed client’s infrastructure, recommended infrastructure revisions or new solutions. Responsible for the installations of servers, switches, wireless, firewall and backup solutions.Served as escalation support for Junior Engineers and Service desk.

Hauppauge, New York, United States

Performed pre-sales engineering support including initial infrastructure evaluations, identified areas for improvement and recommended solutions. Additionally provided Post-Sales engineering support which included server, network and wireless infrastructure deployments, upgrades or support.Evaluated and recommended third party vendors for IT projects, services and support.Oversee IT projects assigned to third party vendors.Supervised all district technicians, assigned technicians tasks and projects. Interviewed and evaluated new technicians.Acted as a high-level escalation point for technicians throughout the district.Built, managed and supported K-12 School District IT Infrastructures and Datacenters.Installed, managed and supported Microsoft Windows Server (2000, 2003, 2008, 2012 and 2016), RedHat Enterprise Linux 4.x and CentOS Linux 4.x servers and VMware ESXi (3.5, 4.0, 4.1, 5.0, 5.5).Deployed and administered Exchange/Office 365, Citrix 4 and Microsoft Terminal servers, Symantec Endpoint solutions, Sophos Endpoint solutions, Symantec Backup Exec, Commvault backup and Veeam Backup solutions.Installed and managed Cisco ASA, Cisco PIX, Cisco Routers, Cisco Switches, Cisco WISM-II wireless controllers, Cisco Wireless Access Points, Alcatel L2/L3 Switches, Alcatel wireless controllers and Alcatel Wireless Access Points, Sophos Web filter Appliance and Sophos Email filter Appliance.

Provided systems support for assigned K-12 School Districts.Daily duties included overall maintenance and monitoring of district Servers and Desktops.Other Duties included Project Management including Server installations, Domain upgrades or the deployment new equipment.