Michael Lukezic Email & Phone Number

Ontario, Canada

Guelph, Ontario, Canada

Guelph, Ontario, Canada

Guelph, On

• Consistently achieved and surpassed monthly KPI’s by 10-15%• Developed a better understanding of the product line to explain and quote to customer base effectively.• Successfully followed up on quotes, while maintaining the company’s CRM.• Efficiently used the ERP system to enter and maintain sales orders, credit returns and quotes in an accurate and timely manner.• Handled simple technical questions in timely and professional manner using various forms of communication.•… Show more • Consistently achieved and surpassed monthly KPI’s by 10-15%• Developed a better understanding of the product line to explain and quote to customer base effectively.• Successfully followed up on quotes, while maintaining the company’s CRM.• Efficiently used the ERP system to enter and maintain sales orders, credit returns and quotes in an accurate and timely manner.• Handled simple technical questions in timely and professional manner using various forms of communication.• Effectively developed and maintained relationships with customers by responding quickly and efficiently to requests and by providing superior customer service and support. Show less

Toronto, Canada Area

• Successfully managed a multi-industry client base, developed and maintained client relationships through regular communication, site visits and provided viable resolution to client issues and concerns, resulting in client satisfaction and residual business. • Developed more stringent time management skills by working independently on a daily basis. • Followed up with customers in a timely manner to maintain customer service excellence and ensure customer satisfaction.• Repaired… Show more • Successfully managed a multi-industry client base, developed and maintained client relationships through regular communication, site visits and provided viable resolution to client issues and concerns, resulting in client satisfaction and residual business. • Developed more stringent time management skills by working independently on a daily basis. • Followed up with customers in a timely manner to maintain customer service excellence and ensure customer satisfaction.• Repaired and calibrated various water treatment equipment used by clients.• Effectively communicated feedback and progress to management.• Made recommendations to implement improved processes. Show less

Hamilton, On

• Effectively communicated with customers via inbound telephone calls.• Successfully provided prompt resolution to customer inquiries by providing appropriate and accurate information.• Accurately documented and updated customer records in required systems.• Successfully completed sales campaigns by upselling, cross-selling products and services to customers.• Followed up with customers in a timely manner to maintain customer service excellence and ensure customer… Show more • Effectively communicated with customers via inbound telephone calls.• Successfully provided prompt resolution to customer inquiries by providing appropriate and accurate information.• Accurately documented and updated customer records in required systems.• Successfully completed sales campaigns by upselling, cross-selling products and services to customers.• Followed up with customers in a timely manner to maintain customer service excellence and ensure customer satisfaction.• Worked with customers to bring resolution to unpaid accounts, when required. • Effectively communicated feedback and progress to management.• Maintained diplomacy and tact when dealing with upset or escalated calls.• Escalated customer complaints and/or calls through the appropriate channel to management.• Made recommendations to implement improved processes. Show less

Hamilton, On

• Successfully managed a multi-industry client base, driving revenues greater than $6MM annually. • Developed sales objectives & strategies in support of overall goals and ensuring growth targets were met year over year. • Developed and maintained client relationships through regular communication and quick, viable resolution to client issues and concerns, resulting in client satisfaction and residual business. • Worked with key business partners and senior management to determine… Show more • Successfully managed a multi-industry client base, driving revenues greater than $6MM annually. • Developed sales objectives & strategies in support of overall goals and ensuring growth targets were met year over year. • Developed and maintained client relationships through regular communication and quick, viable resolution to client issues and concerns, resulting in client satisfaction and residual business. • Worked with key business partners and senior management to determine budgets, sales forecasting and new product opportunities for larger accounts, resulting in lower operational costs and higher profit margins. • Coordinated multi-discipline cross-functional teams to identify and strategize on revenue growth opportunities in different customer accounts. • Successfully managed and completed multiple sales campaigns and/or special projects in SalesForce and other reporting documents (i.e. Bluesheet, VGP).• Successfully managed and implemented an online database allowing clients to upload data, send status reports, proactively support their cooling, wastewater and boiler systems, and order/manage chemical inventories.• Drove sales efficiencies through training and mentorship of new hires. In addition, conducted training for operations personnel on key equipment.• Effectively solved any issues with those Purchase Orders that were outstanding out in the field. • Successfully managed and completed a project which involved updating SAP data for a very large customer worth $5MM Annually. Show less

Hamilton, On

• Successfully, managed and reviewed the sales orders submitted by the sales team and ensured accuracy, compliance and timeliness of deliveries which totaled $6MM in orders annually.• Worked directly with clients on a daily/weekly basis, including site visits to collect samples, observe instruments, analyze results, and report corrective action plans for the client to implement.• Managed and maintained chemical lab ensuring appropriate inventory of spare parts, lab reagents, sample… Show more • Successfully, managed and reviewed the sales orders submitted by the sales team and ensured accuracy, compliance and timeliness of deliveries which totaled $6MM in orders annually.• Worked directly with clients on a daily/weekly basis, including site visits to collect samples, observe instruments, analyze results, and report corrective action plans for the client to implement.• Managed and maintained chemical lab ensuring appropriate inventory of spare parts, lab reagents, sample containers, and managed chemical inventories.• Repaired and calibrated various water treatment equipment used by clients.• Coordinated any third-party deliveries, ensuring they met all the safety and regulations for different customers.• Effectively communicated with customer service representatives (C.S.R.) regarding any problems that may have arose during the delivery process.• Effectively solved any issues that may have arose with outstanding Purchase Orders.• Responsible for personnel processes for co-op students, including, but not limited to hiring, supervision, mentorship and evaluations of student performance in conjunction with management. Show less

Hamilton, On

• Managed specialized chlorination program, ensuring safety, data accuracy, and environmental compliance.• Developed monthly reports to keep Ministry of Environment and varying level of management informed.

Post Graduate Certificate In Gis, Geographic Information Science And Cartography

Activities and Societies: • Student Tutor for Students in the post graduate GIS program. GIS Analyst/Project Manager Aldershot Community.

Bachelor Of Science In Environmental Science, Earth & Atmospheric Science

Activities and Societies: * Central Student Association (CSA) - OAC Representative * Ontario of Agricultural College (OAC) - ESSE.