Michael Mullen Jr Email & Phone Number

Massachusetts, United States

Boston, Massachusetts, United States

Primary desktop support agent responsible for 300+ users between three IPG agencies with an averageresponse and ticket closure time of 45-60 minutes.Responsible for creating, maintaining, and disabling all user accounts aswell as the imaging, shipping, and the return of all company computersand/or technology assets.Coordinate and manage workstation monitoring, security, softwarerollouts, and critical OS patching using JAMF and Landesk/Ivanti.Manage and maintain up-to-date Macintosh and PC workstation images fordeployment.Responsible for local server hardware and software maintenance as well as cloud infrastructure.Created a local Apple Global Service Exchange Self-Service Account toperform in-office Mac device diagnostics, repairs, and shipping access tothe Apple Depot repair facility.Compile daily, weekly, and monthly SOX compliance reports for sectionsIA-HR-01 (Clean Desk Policy), IA-IT.02 (Backup Reports), IA-IT.08 (CriticalOS Patching for workstations and servers), IA-IT.09 (Antivirus) and IA-IT.21 (Device Encryption).Established, manage, and maintain the technology Asset & Inventorysystem as well as managing inventory replenishment/levels to support thebusiness needs.

Boston, Ma

SENIOR TECHNICAL ANALYSTGenuine & Jack Morton, Boston• Primary desktop support agent responsible for 130+ people with an average response/closure time of 45 minutes while also managing the ticket queue and prioritization of issues through Remedy and Zendesk. • Responsible for processing 15 or more weekly new employee hires including account creation, hardware rollout and user training on company supported software using SOX compliance sections IA-IT.16 (New User Registration) and MIT 5 (Employee Hires setup).• Responsible for processing all terminations via SOX compliance sections MIT 6 (Employee Terminations), MIT 7 (Network User Accounts in Active Directory management), IA-IT.17 (User Password Management), and IA-IT.24 (Return of Assets) as well as facilitating data transfer protocols.• Launched a local Apple Global Service Exchange Self-Service Account to perform in-office Mac device diagnostics and repairs and also access to shipping to the Apple Depot repair facility. Additionally procured access to Apple’s ATLAS training portal to maintain certifications for all Apple products.• Manage and maintain up-to-date Macintosh and PC workstation images and deploying them to existing and new workstations using OSX Server and Microsoft Deployment Toolkit.• Compile daily, weekly and monthly SOX compliance reports for sections IA-HR-01 (Clean Desk Policy), IA-IT.02 (Backup Reports), IA-IT.08 (Critical OS Patching for workstations and servers), IA-IT.09 (Antivirus) and IA-IT.21 (Device Encryption).• Coordinate and manage workstation monitoring, security, software rollouts, and critical OS patching using JAMF Pro and Landesk/Ivanti.• Established, manage, and maintain the technology Asset & Inventory system as well as managing inventory replenishment/levels to support the business needs.

Greater Boston Area

SENIOR TECHNICAL ANALYSTGenuine & Jack Morton, Boston• Primary desktop support agent responsible for 130+ people with an average response/closure time of 45 minutes while also managing the ticket queue and prioritization of issues through Remedy and Zendesk. • Responsible for processing 15 or more weekly new employee hires including account creation, hardware rollout and user training on company supported software using SOX compliance sections IA-IT.16 (New User Registration) and MIT 5 (Employee Hires setup).• Responsible for processing all terminations via SOX compliance sections MIT 6 (Employee Terminations), MIT 7 (Network User Accounts in Active Directory management), IA-IT.17 (User Password Management), and IA-IT.24 (Return of Assets) as well as facilitating data transfer protocols.• Launched a local Apple Global Service Exchange Self-Service Account to perform in-office Mac device diagnostics and repairs and also access to shipping to the Apple Depot repair facility. Additionally procured access to Apple’s ATLAS training portal to maintain certifications for all Apple products.• Manage and maintain up-to-date Macintosh and PC workstation images and deploying them to existing and new workstations using OSX Server and Microsoft Deployment Toolkit.• Compile daily, weekly and monthly SOX compliance reports for sections IA-HR-01 (Clean Desk Policy), IA-IT.02 (Backup Reports), IA-IT.08 (Critical OS Patching for workstations and servers), IA-IT.09 (Antivirus) and IA-IT.21 (Device Encryption).• Coordinate and manage workstation monitoring, security, software roll outs, and critical OS patching using JAMF Pro and Landesk/Ivanti.• Established, manage, and maintain the technology Asset & Inventory system as well as managing inventory replenishment/levels to support the business needs.

Boston, Ma

- Delivers up to 7 sessions an hour at the Genius Bar, providing technical support and solutions to OSX and iOS customers. - ACMT certified. Performs hardware repairs on both Macintosh computers and Apple mobile devices. - Serves as leader on the floor, directing fellow technicians to their next appointment, addressing customer concerns, and ensuring appointments run on time. - Facilitates hour-long Personal Training sessions with One to One members involving numerous aspects of their Macintosh machines and associated software. - Preforms data transfers, migrating information from a customer’s original Macintosh or windows based machine to their new Macintosh computers.- Recognized for superior and consistent customer support.

Bridgewater, Ma

Assistant PA, event and scriptwriter, Director, control room and camera operations, audio and video engineer, and editor for the Bridgewater Cable Access station.

Head Cinematographer, Editor, and Motion Graphics/Special FX of this short film submitted to the Campus Moviefest 2013 festival. Winner of Best Picture, Best Special FX, and Best Actress awards. Being Premiered in Los Angeles, CA during the Red Carpet event during June of 2013 for Best Special FX and Best Picture. Also being screened at the 2014 Cannes Film Festival and available for viewing for all Virgin Atlantic flights from June 2013 - June 2014.

Cambridge, Ma

Contracted freelancer assisting in the videography, editing, and motion graphics for client and internal video projects. Additional training involves company marketing strategies, SEO work for client videos, sales, and product development.

Franklin, Ma

Coordinator of the CTI Sales Team tasked with bringing new customers onto CTI's cell phone and broadcasting towers. Responsible for maintaining the Sales Pipeline Report, facilitating all incoming sales documents such as applications, equipment cut sheets, construction drawings, certificate of insurance, Notice to Proceed, and the delivery of fully executed lease agreements to customer/carriers. Additional responsibilities include running weekly Excel reports that support the Sales Team and CEO, maintaining the website, marketing research, and marketing the CTI Towers brand, quarterly newsletters, event planning, wireless trade show planning, sales and executive team travel arrangements, updated Tower lists, and video- related media.

Pembroke, Ma

Managed three adults in a group home, whom have varying mental disabilities. Created Individual Specialized Plans for each resident, assisted in the daily routines of living, socializing, and personal hygiene of each resident. Transcribed, prepared, and administered medication. Actively volunteered in and/or created educational and recreational activities for the residents.

Boston, Ma

Freelance contract work as a videographer, motion graphics, and editor for corporate clients, weddings, and special occasion videos.

Pembroke, Ma

Head Cinematographer and Editor for this documentary, featuring adults with developmental disabilities staying physically fit. Won second place in national contest hosted by The National Center on Physical Activity and Disability.

Hired, trained, and developed successful sales team. Managed inventory, P&L, and monthly and annual store sales gains. Increased store foot traffic through implementation of approved localized marketing, research, and advertising to the community. Other responsibilities included day to day upkeep of store, team building meetings, and weekly goal reviews.