Michael Mac Email & Phone Number

Paris, France, Fr

Paris, France, Fr

Paris, France, Fr

- Coordinated and managed the enterprise wide upgrade of Office 2010/2013 to Office 365 ProPlus to 100k+ workstations globally over a 15-month period. - Accountable for the Office suite global configuration and the first introduction of an “auto-update” of the Office suite directly from Microsoft CDN decreasing cost to IT budget/resources.- Introduced the first enterprise wide Office ProPlus auto-update service ring model to identify potential issues/bugs to escalate to Microsoft prior to full production release of semi-annual updates. Leveraged Yammer groups to have open collaboration to share findings for update rings. - Creation of an IS Quality SOP document for validated GxP processes using the Office Suite.- Responsible for providing a self-service windows software App Store (1E, Inc) to provide self-service ability to install applications reducing cost for service desk request for software delivery. This included all types software from free, one-time paid software to subscription-based software. - Developed an automated process business charge model for paid and subscription-based software utilizing the end user’s cost centers (non-IT budget) through the App Store. This included automating manager approvals for full fulfillment of software purchases to occur.- Introduction of a license based “pool” model for subscription-based software to allow users to immediately use paid subscription software when requested while in parallel the purchase of the software would occur to replenish software license “pool” - Enterprise Application ownership for Productivity suite (Office Apps) and alternative modern browser (Google Chrome and Mozilla Firefox). Managed lifecycle for these products including the packaging coordination, testing, security/legal regulations, licensing and operational support processes.

Paris, France, Fr

- Aided in the first ever self-provisioned corporate managed macOS platform for users using industry standard cloud solutions like JAMF for platform management and AWS to allow users to build their own Mac without the need for an IT Technician. - Responsible for the management and strategy for application compatibility of the 3000+ enterprise wide web applications with new macOS platform browser Safari. Focus was on the top 150 “most used” web applications and worked with each individual app owner to ensure compatibility with modern browsers.- Kick off global initiative to identify NTLM v1 web application and transition to Kerberos authentication to allow for SSO. This aided in the usage of macOS on these web apps utilizing Apple Enterprise connect to provide Kerberos authentication and provide a optimal user experience with SSO on a Mac.- Provided backend Citrix XenApp solution to provide IE11 as a fallback for certain web applications that were not compatible with modern browser. - Acted as the liaison between infrastructure teams and application teams to push modernization of web applications to ensure compatibility with modern browsers and push to be browser agnostic. - Created and provided a macOS testing infrastructure based on 15 mac mini hardware and ESX 3.0 allowing application owners/testers to test their web applications on macOS to identify issues and correct to allow for modernization. - Performed all ITSM change and release management responsibilities required as the platform owner for new macOS platform. Accountable for identifying, documenting and communicating all types of software and platform system changes and releases following ITIL guidelines. - First IT Infrastructure team at Sanofi to leverage Scrum Agile methodology to take advantage of the entire team talents to quickly release macOS platform to Sanofi. Responsible for creating Kanban board (Trello) to aid in the use of agile methodology.

Paris, France, Fr

- Platform service owner/manager for the professional platform (office user use case). Managed the platform governance board responsible for reviewing existing components and future components in respects to platform lifecycle. - Globally managed the rollout for 110k workstation migrations from Windows XP (Office 2003) to Window 7 (w/ Office 2010). Worked transversely with various groups within IT and the business to coordinate testing of applications and ensure compatibility over a 24 month period.- Provide a first Windows 7 64-bit platform that can be leveraged by the enterprise. Create a business strategy for implementation of the 64-bit platform while ensuring no disruption to the existing rollouts and providing an option for either a 32bit or 64bit OS platform. - Responsible for the migration of Internet Explore 8 to Internet Explorer 11 (w/ Enterprise Mode) which identifying 3000+ corporate wide web applications and working with the enterprise web application teams to identify the rendering mode. Identified 1500+ distinct web application URLs and the modes that should be rendered in (within the Enterprise Mode SiteList XML file)- Accountable for all browser technologies, introducing the first non-Microsoft modern browser in the standard platform with Google Chrome (w/ Chrome Legacy Browser Support) to all workstations globally. This browser was designed to work side-by-side with IE11 and provide end users a way to access SaaS based web applications requiring modern browsers (non IE11 compatible)- Introduced the first change management process for the workstation platform to track all Platform Standards changes utilizing ITIL best practices and allow for all appropriate Change Advisory Board members and chairmen to review and approve.- Responsible for M&A tasks for identify client platform gaps between acquired companies. Modified the Sanofi standard platform to account for these gaps and ensure business continuity when mergers were done.

Paris, France, Fr

- Developed and supported a single global Windows 2000 and Windows XP Multilingual Workstation Image utilized on 25 different hardware platforms (Laptops or Desktops).- Aided in the creation of an automated workstation build process that utilized Windows PE and PQI deploy allowing for automated updates to support newer hardware without the need to create a new image- Managed the Windows Patch management process globally at Sanofi-Aventis. Responsibilities included MSI packaging of Microsoft hot fix, certification and communication of availability to all IS entities around the globe. Certification process consisted creating detailed delta logs (before and after snapshots) on Windows 2000 and Windows XP platforms- Created and developed update scripts that would bring older platforms to the latest revision of our platform image. This consisted of gathering components, security patches, hardware drivers as well as application upgrades and placing them in an automated process which was deployed via software distribution. - Acted as a liaison between the Platform group and outside vendors. Worked with each vendor to create standard global workhorse hardware platform/configurations. Assisted hardware vendors by providing feedback and recommendations in the development of future hardware platforms- Utilized hardware/software knowledge to implement new hardware without the need to create a new single image. This consisted of using tools such as Windows PE to manipulate the loaded image before first boot to allow support for new devices, additional mass storage devices, as well as new chipset platforms- Involved with the implementation of our automated deployment tools to other global IS regions allowing deployment of our platforms on multiple hardware platforms. The automated process included the installation of Tier 1, 2, 3 applications specific to their region, business group.- Provided Third Level Support to Global IS entities to support global standards

Chicago, Us

- Implemented a single standard Locked Down Windows 2000 Workstation Image which can be installed on 12 different hardware platforms (Laptops or Desktops)- Utilize Scripting applications such as Wise Installation System, SMS installer, or Winbatch to aid in the Image Build process to allow for a more automated process- Implement Computer/User based Group Policy within the Active Directory Forest to be applied to AD objects within a Kraft Foods Site, Domain, or Organizational Unit- Aided in the deployment of standard workstation image that consisted of migration of user’s data using an in house migration tool- Create MSI application packages to be used on Standard Windows NT 4.0 and 2000 images- Produce and package enterprise-wide software updates (ex. Internet Explorer Browser updates, Windows NT 4.0 or 2000 OS updates) using scripting utilities which were deployed via SMS- Utilized Imaging Utilities such as Norton Ghost or Power Quest Drive Image Pro to create the standard Workstation image- Provide Level 3 service and assistance to all end users in the field or corporate headquarters- Manage and support various Logon Scripts for previous Kraft Operating Divisions- Maintain and manage previous Windows 95/NT 4.0 images for all supported hardware at Kraft- Act as a direct Liaison between our Standard Workstation group and many of the in house applications group• Manage and provide hardware/software executive home support to high-level executives of the corporation• Provide the high level executives with broadband connectivity such as ISDN, DSL, Cable Modem setup and maintenance to provide them with network connectivity via VPN• Plan and Implement home networks setups to high level executives which consisted of the use of Cable/DSL routers and switches, network print servers, and multiple workstations as well as the implementation of 802.11b wireless networks

Us

- Acted as primary executive support for the Parsippany facility as well as the New York City facility- Provided Level 2 service and assistance to clients in the field as well as corporate headquarters- Developed stronger interpersonal skills through interaction with clients via telephone and/or in-person support- Obtained leadership experience by providing proper fixes to various problems experienced by other team members with their specific clients- Assisted the Information Server Security Group by dispatching virus detection notification to clients in the field pertaining to their email attachments- Acted as the Primary “handheld” (Windows CE, Palm OS) support analyst to the Client Services group- Worked as a direct liaison between the Desktop Support Group and the Workstation Developers Group

- Configured Windows 95, NT PCs and Laptops over a Novell Network for use with company standard programs.- Handled Help Desk calls that consisted of software and hardware difficulties -Level 0, 1, 2. Handled tasks such as password reset requests, printer and print queue problems and connectivity troubleshooting- Tested programs for Y2K compliance before installation of software on PC- Responsible for performing daily back-ups on the NT server, VAX, and Unix Systems- Participated in a worldwide PC Standardization Project that provided a common platform for hardware and software to all BASF employees- Assisted in the installation of a Y2K compliant digital phone system- Developed Microsoft Access database for employee hardware inventory.- Built, repaired, upgraded and configured NT 4.0 workstations and servers, as well as Windows 95, 98- Used ArcServe Enterprise to configure Tape backups for multiple servers within a domain- Diagnosed, repaired and upgraded all aspects of IBM Compatible PC’s as well as Dell Computers- Configured and Administrated Microsoft Exchange Mail Servers- Used troubleshooting skills to establish the Network Connectivity between AS/400 and PCs.

Bachelor'S Degree, Economics

High School Diploma