Michael Mac Email & Phone Number

Paris, France, FR

Paris, France, FR

Paris, France, FR

- Coordinated and managed the enterprise wide upgrade of Office 2010/2013 to Office 365 ProPlus to 100k+ workstations globally over a 15-month period. - Accountable for the Office suite global configuration and the first introduction of an “auto-update” of the Office suite directly from Microsoft CDN decreasing cost to IT budget/resources.- Introduced the.

Paris, France, FR

- Aided in the first ever self-provisioned corporate managed macOS platform for users using industry standard cloud solutions like JAMF for platform management and AWS to allow users to build their own Mac without the need for an IT Technician. - Responsible for the management and strategy for application compatibility of the 3000+ enterprise wide web.

Paris, France, FR

- Platform service owner/manager for the professional platform (office user use case). Managed the platform governance board responsible for reviewing existing components and future components in respects to platform lifecycle. - Globally managed the rollout for 110k workstation migrations from Windows XP (Office 2003) to Window 7 (w/ Office 2010). Worked.

Paris, France, FR

- Developed and supported a single global Windows 2000 and Windows XP Multilingual Workstation Image utilized on 25 different hardware platforms (Laptops or Desktops).- Aided in the creation of an automated workstation build process that utilized Windows PE and PQI deploy allowing for automated updates to support newer hardware without the need to create a.

Chicago, US

• Implemented a single standard Locked Down Windows 2000 Workstation Image which can be installed on 12 different hardware platforms (Laptops or Desktops)- Utilize Scripting applications such as Wise Installation System.
• Manage and provide hardware/software executive home support to high-level executives of the corporation
• Provide the high level executives with broadband connectivity such as ISDN, DSL, Cable Modem setup and maintenance to provide them with network connectivity via VPN
• Plan and Implement home networks setups to high level executives which consisted of the use of Cable/DSL routers and switches, network print servers, and multiple workstations as well as the implementation of 802.11b.

US

- Acted as primary executive support for the Parsippany facility as well as the New York City facility- Provided Level 2 service and assistance to clients in the field as well as corporate headquarters- Developed stronger interpersonal skills through interaction with clients via telephone and/or in-person support- Obtained leadership experience by.

- Configured Windows 95, NT PCs and Laptops over a Novell Network for use with company standard programs.- Handled Help Desk calls that consisted of software and hardware difficulties -Level 0, 1, 2. Handled tasks such as password reset requests, printer and print queue problems and connectivity troubleshooting- Tested programs for Y2K compliance before.

Bachelor'S Degree, Economics

High School Diploma