Utilizing RPA to take the robot out of our jobs, while enriching employee experience. Creating processes that are repeatable, scalable, and efficient.

Process Experts at ING Australia facilitate process improvement initiatives spanning the entire product range covering retail, business and internal processes. We work closely with first-line employees all the way to senior management on an ongoing transformation to:• Create market superior customer processes (spanning from all sales channels to back-offices);• Increase sales force effectiveness and operational management at individual departments and operations teams;• Increase the effectiveness of internal processes (such as securitization, marketing and HR);• Design processes as part of core projects (process redesign program, key IT projects and organizational restructuring initiatives).Black Belts at ING aim for sustainable results by inspiring to act on continuous improvement. We do this by an approach based on facts, both on the content-side (clearly articulating a value-adding goal and focus on the root-causes) as well on an interpersonal level (discussing observations on behavior with the organization we support).

I provide strategic consulting services and expertise to a variety of clients across a range of sectors including; financial services, mining, aviation, telecommunications, and government. My areas of expertise cover strategy, HR, procurement, financial management, model building, and database creation. As a result of my premier client service, I have received performance based awards every year that I have worked for IBM.

As a member of IBM's public sector consulting team I provided procurement, management, and technical advice to a wide range of government clients. My dedication to my clients success was well recognised, leading to opportunities all over the US and internationally.