Michael Magpusao Email and Phone Number

* Managing the business operations of 2 Alta California Regional Center vendored Adult Residential Care Facilities with 8 developmentally disabled residents * Developed, implemented, and managed standard operating procedures, policies, and programs, ensuring compliance with all state and local agencies* Hired, trained, and mentored 2 facility managers; trained on total operational processes to run an Adult Residential Care Facility to include facility maintenance, transportation, ground maintenance, counselor coordination, physician coordination, accounts payable management, client profile management, medication tracking and record keeping, and emergency planning and evacuation procedures* Developed and implemented policies and procedures to ensure compliance with state and federal regulations governing the operation of adult residential facilities.* Managing the day-to-day operations of the facility, including supervising staff, overseeing resident care, and ensuring the safety and security of the facility.* Maintaining accurate records of resident care, staff schedules, and facility maintenance.* Conducting regular staff meetings to ensure that all employees are up-to-date on facility policies and procedures, and that they are providing high-quality care to residents.* Ensuring that all staff members are trained and certified in accordance with state and federal regulations.* Developing and maintaining relationships with community organizations and service providers to ensure that residents have access to necessary resources and support.* Collaborating with healthcare providers to ensure that residents receive appropriate medical care and treatment.* Managing the facility's budget and finances, including overseeing purchasing, billing, and payroll.* Maintaining a positive and respectful work environment for staff members, and addressing any issues or concerns as they arise.

At TruBlue, our mission is not just a statement; it's the driving force that guides every action we take. Our unwavering commitment is to become the most trusted and respected handyman and home services company. We understand that a home is more than just a physical space; it's a haven where families create memories, where dreams take shape, and where life unfolds. As we embark on this journey to become your go-to-handyman, we embrace a role that goes beyond providing services; we aspire to be your Home Service Ally.

* Conduct Lead Generation and Pipeline Management, identifying and prioritizing new business opportunities* Create target market and client specific proposals* Develop client engagement plan and execute against company- wide objectives* Create and conduct sales campaigns through Salesforce* Manage the RFP/RFQ/RFI/PQQ/EOI process, government and civilian contracting, and prepare the final proposal packet response to meet time-frame and deadline objectives* Developed a sales presentation compatible for all markets and presented to Fortune 500 companies * Manage and maintain customer relationships through Salesforce* Conduct security assessments for a wide variety of industries to include but not limited to, government, property management, retail, distribution, and manufacturing. * Successfully sold integrated guarding services: SaaS, on-site guarding, remote guarding, and mobile patrol services.

Securitas, the leader in protective services, recognizes our industry continues to expand, evolve and diversify. At Securitas, we listen carefully to our clients to explore, discover and offer alternative methods for providing services and resources that enhance security, increase safety, improve efficiencies and result in cost savings. Our client’s missions can be accomplished by leveraging our multiple services. Protective Services includes On-site Guarding, Mobile Guarding, Remote Guarding, Electronic Security, Fire & Safety, and Corporate Risk Management. All are offered by one company, Securitas, with a single point of contact.The benefits include:• Cost efficiencies without compromising your security program.• Flexibility with customized security solutions.• A single provider for all your security services.

Manage the RFP/RFQ/RFI/PQQ/EOI process, government and civilian contracting, and prepare the final proposal packet response to meet time-frame and deadline objectives.Responsible for pre-bid meetings, phone conferences, and presentations.Conduct Lead Generation and Pipeline Management, identifying and prioritizing new business opportunities, develop client engagement plan and executing against company- wide objectives.Identify ad develop SAAS and Hardware Solutions for client needs and vulnerabilities, educate clients in the development of prescriptive security solutions.Developed a sales presentation compatible for all markets that was nationally recognized and implemented into US Security Associates’ new marketing programs.Process management from legal review to execution.Responsible for coordination between clients and operations teams to facilitate team transition. Identify and Assess security market-specific scopes of work, create and offer security solutions and recommendations based on assessments. Coordinate and/or create graphics, flow charts, diagrams, and other images and videos that visually underscore key messages and narratives.

● Provide site wide leadership and direction in all areas of security, loss control, security best practices and security programs including strategic planning and site wide collaboration.● Collaborates with management and external groups to effectively resolve security and public safety related issues.● Monitor and evaluate effectiveness, and effects change required for improvement that will ensure the highest level of security staff and assets and the lowest risk of loss and liability to the organization.● Conduct monthly safety training for all management and security staff.● Plans, directs, and administers monthly operations training for all security personnel. ● Designs, establishes and maintains an organization structure and staffing to effectively accomplish the organization’s goals and objectives● Recruits, employs, trains, supervises, and evaluates staff.● Develops, manages and monitors the security department budget.● Plans, develops and directs the training strategy for the security staff and manages appropriate steps to to ensure site compliance. ● Oversees and provides direction for major security related projects and physical security technologies including but not limited to; alarm systems, video surveillance systems, and security services. ● Oversees security incident response planning and investigations of breaches. Collects investigation data through written incident reports, photographs, and video surveillance footage. ● Reviews and updates Disaster Recovery Plan for site, which involves complete participation among tenants, staff, and local departments.● Conducts monthly facility inspection to include fire, electrical, mechanical maintenance as well as interior and exterior conditions. Advises management on “best practices” and corrective actions to improve deficiencies. ● Coordinates security for special events, such as holiday events, special guest appearances, special item releases, and community outreach.

● Managed $5 million in annual security contract business.● Managed approximately 100 security personnel that include Salaried Account Managers, Badge Room Operators, Security Operation Command Operators, Scheduling Supervisor and Shift Supervisors.● Managed physical security operations at 4 separate campuses throughout Berkeley and Oakland.● Mentor and trained key personnel.● Created and updated policies and procedures.● Coordinated access control and video surveillance needs of all campuses with IT vendor. ● Represented Security Department in various committees throughout medical center.

Provide human resource and management for 25 Telephone Operator and Medical Support Assistant direct reports of the Department of Veteran Affairs Hospitals in multiple locations. Serve as the primary liaison to the VA Palo Alto and VA Livermore Hospital. Personnel management including recruiting, hiring, training, disciplinary action, evaluating, and scheduling. Human Resource project leader of the Veterans Advisory Council for the Wounded Warrior Workforce program. Developed a veteran applicant outreach and tracking process to interpret and analyze HR data for the purpose of recruiting new veteran clients. Developed Temp Services intake and job matching process for a 1000+ client database.● Manage, recruit, hire, train, and conduct performance reviews for 25 medical assistant direct reports.Manage on boarding for all new hire contractors. ● Project leader of the Veterans Advisory Council for the Wounded Warrior Workforce program. ● Develop a veteran applicant outreach and tracking process to interpret and analyze HR data for the purpose of recruiting new veteran clients. ● Coordinate and develop Temp Services intake and job matching process for a 1000+ client database.

Ordered, purchased, maintained and reconciled prosthetic equipment stock. Reviewed provider consults to determine proper prosthetic equipment to be issued to patient. Evaluated and improved the efficiency, effectiveness, and productivity of prosthetic equipment and supply distribution. Maintained and compiled records of internal audits consisting of prosthetic medical supplies. Contacted government contracted vendors regarding government pricing for prosthetics. Certified government micro-purchaser under $3,000.● Managed and reconciled prosthetics equipment stock through Vista (VA data tracking application). ● Purchased over $53,000/Annually of Reusable Medical Equipment and Durable Medical Equipment for veterans.● Successfully exceeded service level agreements over 95% of the time by completing purchase orders in a timely manner, exceeding peers in other locations.

Monitored and updated job requisitions per human resource regulations. Communicated hotel job openings internally and externally, via bulletin board postings, telephone, letters, referral contacts, and telephone Hot Line. Coordinated pre-selection activities, including drug testing, reference checks, IVR telephone screening, etc., to ensure compliance with all units (Marriott and legal procedures). Coordinated and conducted training for associates to include orientation and supervisor classes. Produced daily news packet using Microsoft Publisher to inform associates of the hotel's daily, weekly, and monthly events. Performed administrative and office support activities for multiple supervisors. Acquired proficiency in sales software (New Generation System-NGS, Sales Force Automation-SFA). Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. Excellent Internet research abilities and strong communication skills. Conducted data input for sales leads to include contracts and detailed event agendas. Generated sales contracts for events and complete billing for events such as weddings and corporate meetings and seminars. Coordinated client needs regarding events (face to face, email, phone, and mail).● Managed job announcement data using PeopleSoft human resource tracking application. ● Coordinated and conducted New Hire Orientation for over 100 new staff members.● Managed 300+ staff files for the Director of Human Resources and managers.

Managed, supervised, and coordinated analysis, planning, production, and dissemination of tactical, strategic, and consolidated psychological operations (PSYOP). Identified, collected, and reported PSYOP-related information through written reports and daily briefings with base leadership. Processed information into intelligence to support PSYOP. Evaluated and analyzed current intelligence and PSYOP studies and estimates to determine PSYOP targets. Established and maintained situation maps to provide current intelligence/PSYOP information. Maintained and operated equipment, generators, and organic PSYOP production. Established and maintained systematic cross-referenced PSYOP records and files. Operating with a Secret Clearance safeguarded classified information.● Led global operations to acquire, analyze and disseminate critical intelligence to a population over 300,000.● Marksmanship Instructor and Range Safety for three separate M16 zero/qualification ranges; assisted with planning, execution of training, and qualification of over 200 Soldiers with zero incidents or injuries.● Unit Leader in a joint service environment for 30 service members acting as the liaison between the civilian teaching team, the Military Language Instructor, and the students. Leadership directly contributed to a low attrition rate and 98% pass rate on the Defense Language Proficiency Test (language fluency test).

Directed all human resource functions, recruiting, hiring, training, employee relations, disciplinary procedures and performance reviews. Directed and coordinated all departments of an Adult Residential Care Facility for developmentally disabled and mentally ill clients. Managed three Adult Residential Care Facility locations with 36 developed mentally disabled clients. Developed and managed standard operating procedures, policies, and programs which comply with state and local agencies. Managed fiscal operations with funds up to $600,000.● Managed the business operations of 3 Adult Residential Care Facilities with 36 developmentally disabled residents. ● Developed, implemented, and managed standard operating procedures, policies, and programs which comply with state and local agencies.● Successfully hired, trained, and mentored 4 facility managers.● Ensured 100% occupancy throughout 7 years due to earned recognition from the Far Northern Regional Center.