Overview:Develop, execute, and evangelize the product strategy for an enterprise, web-based Learning Management System (LMS) providing adaptive math instruction for over two million students nationwide. −Lead an Agile, cross-functional team of Engineers, User Experience Designers, Content Editors, and Business Analysts to ensure on-time delivery of 15 product feature backlogs in alignment with the 2013-2014 roadmap. −Evangelize the Think Through Math product and vision to clients and key stakeholders in order to drive engagement using 6 integrated marketing channels including: product blog posts, Twitter, live product demos, HTML email marketing campaings, performance metrics, analytic dashboards, and leading product presentations. −Serve as Liaison between CEO, CTO, VP of Product Management, Managing Editor, Customer Support, and Account Reps to understand and communicate all product updates. −Proactively engage clients and stakeholders to capture and solidify product requirements leading to an accurate depiction of scope and overall decrease in risks found before product release. −Actively promote and implement Agile product development methodologies including; continuous integration, test driven development (TDD), minimum viable product (MVP) feature sets, daily stand-ups, user story development, and task estimation to ensure well-timed completion against product plan.−Adapt to any and all issues that are of impact to the user experience and bring teams together to understand and remove roadblocks quickly and effectively. −Research, capture, and present industry trends to senior executives and management. −Coordinate user acceptance testing (UAT) of key application features.−Participate in rapid development utilizing ruby on rails framework, javascript, HTML5, CSS, Git, Github, Heroku, and Amazon Web Services (AWS).

Led adoption of quality assurance / project management best practices within TMG Health's Pittsburgh Technology Center. Responsible for assembling and leading an in-house team of test analysts providing test coverage and support for the development of TMG's flagship Medicaid Pharmaceutical Benefits solution. Oversaw strategic direction of offshore vendor to provide 24 hour manual/automated/performance test support within an agile development lifecycle. Administered SaaS tools such as Jira and Confluence for effective workflow and knowledge management. Worked alongside Director of Development to provide day to day leadership to a remote workforce.

Responsible for ensuring the highest quality product offering and user experience. Bossa Nova Robotics creates advanced robotic toys that provide higher level intelligence, interactivity, personality and environmental adaptability than any other platform or device. Through a proprietary robot cloud services platform, each consumer product seamlessly integrates off-line and online play and can support thousands of connected users through a reliable cloud infrastructure.

Provided support to Highmark's testing center of excellence to develop and execute testing strategy at a program wide level within the Independence Blue Cross conversion to the Highmark Insurance platform. Mitigated risks to multiple projects within the program through managing a centralized pool of test analysts. Organized and facilitated meetings between stakeholders, project managers, development leads to solidify project requirements, coordinate test data creation, and keep the project within budget and scope.

Supervise the Interactive Quality Management Coaches’ contributions to EDMC Interactive, education systems’ online marketing and cross-functional agile or traditional project and product development teams to ensure that interactive deliverables meet the highest standards of quality. This includes, but is not limited to, accessibility, usability, functionality, security, browser compatibility, defect management and overall website performance. Directs quality efforts on the high-performing agile or traditional project team and empowers subordinates to infuse sound quality practices throughout the project life cycle.

Oversee quality assurance to ensure proper functionality, usability, security, and accuracy of lead generating website properties for Artinstitutes.edu, SouthUniversity.edu, BrownMackie.edu and Argosy.edu. Develop, review and revise processes, procedures, workflows and standards to serve as foundation for Interactive QA department.

- Directed client services department in diagnosing usability obstaclesThis led to an overall increase of transactions to $14,000,000 in 2007; an increase of 30% over the previous year. - Managed business transactions between national and international service providers and buyers ranging from $1,000 to $30,000 daily. - Oversaw remote support team in providing high quality personal interaction to clients. - Analyzed and distributed user data interdepartmentally for continuous improvement and goal congruence. - Performed research and analysis to identify supplementary revenue streams. - Coordinated, and produced instructional multimedia to illustrate impact of new business tools for clients.

- Conducted college level courses in communications and information systems to senior level students and serve as an academic advisor. - Prepared and presented lectures to students on document design practices, research and compile specialized materials for outside reading assignments and stimulate class discussions.- Extensive knowledge and application of classroom technology (Smartboard, computers, digital multimedia, and Blackboard)

Recruited out of FedEx Kinko’s Leadership Program by Pittsburgh district to turn around operations of three underperforming centers that were negatively impacting the district’s profitability. Hired and supervised team members for each location performing the following Human Resource roles; interviewing, evaluating, scheduling, counseling, coaching and professional development. Highlights:- Reorganization of lowest performing center showed immediate improvement through the development and coaching of team members. Recognized as #1 in the United States for Overall Customer Service (4th Qtr 03/2006 – 05/2006). - Contributed to district sales goals in FY 05/06 by increasing sales growth 30% in peak production and shipping months.