Michael Mak Email & Phone Number

Manchester, United Kingdom

Salford Quays

Solar Communications is an ambitious and growing telecommunications Company whose competitor advantage is down to its determination to deliver client satisfaction through its great staff. Solar provides communications solutions from devices to contact centre. The Company has been on an exciting journey since its conception in 1988 and has won several prestigious awards such as being recognised as a Sunday Times Fast Tech 500 company, within the Circle of Excellence for the Top 10 partners of… Show more Solar Communications is an ambitious and growing telecommunications Company whose competitor advantage is down to its determination to deliver client satisfaction through its great staff. Solar provides communications solutions from devices to contact centre. The Company has been on an exciting journey since its conception in 1988 and has won several prestigious awards such as being recognised as a Sunday Times Fast Tech 500 company, within the Circle of Excellence for the Top 10 partners of ShoreTel and is the No 1 reseller of ShoreTel IP telephony in Europe. Solar acquired Armstrong Communications in 2013 and more recently RDC and Denwa in 2016. Its Head Office is based in Chippenham, with further offices in Manchester and London.Working closely with senior management to drive and improve business performance, through providing constructive tension in to decisions, delivering financial and commercial support, and giving insight in the business performance whilst ensuring appropriate governance and control is in place. Show less

Salford Quays

Solar Communications is an ambitious and growing telecommunications Company whose competitor advantage is down to its determination to deliver client satisfaction through its great staff. Solar provides communications solutions from devices to contact centre. The Company has been on an exciting journey since its conception in 1988 and has won several prestigious awards such as being recognised as a Sunday Times Fast Tech 500 company, within the Circle of Excellence for the Top 10 partners of… Show more Solar Communications is an ambitious and growing telecommunications Company whose competitor advantage is down to its determination to deliver client satisfaction through its great staff. Solar provides communications solutions from devices to contact centre. The Company has been on an exciting journey since its conception in 1988 and has won several prestigious awards such as being recognised as a Sunday Times Fast Tech 500 company, within the Circle of Excellence for the Top 10 partners of ShoreTel and is the No 1 reseller of ShoreTel IP telephony in Europe. Solar acquired Armstrong Communications in 2013 and more recently RDC and Denwa in 2016. Its Head Office is based in Chippenham, with further offices in Manchester and London.Responsible for owning and managing the whole mobility product portfolio to enable the business to sell, bill and support the products and services contained within the mobility solutions set. I lead and maintain the entire mobility product roadmap and lifecycle to ensure the business is kept at the forefront of offerings within the highly competitive and fierce mobility solutions space.Key Achievements:• FY16 - 56% increase in billed mobile revenue compared to FY15 • FY16 - 47% increase in billed mobile margins compared to FY15• FY16 - 66% increase in mobile connections and subscriptions compared to FY15• Responsible for negotiating bespoke tariffs and enhanced commercial rates with key partners as well as securing additional substantial commercial bonuses driving additional revenue and profit.• Expanding the mobility portfolio to include additional enhanced over the top services – MVR, M2M, Pre-Ethernet Show less

Salford

Headhunted to help the business penetrate into the mobile market, grow recurring revenues and deliver a strategy to align the existing mobile offering to the organisation’s core product line. The strategy employed allowed the business to bill revenues directly and deliver improved profit margins whilst enhancing the service and support wrap. Tasked with P+L responsibility for the mobile portfolio and owning the relationships with partners/vendors and manufacturers as well as liaising… Show more Headhunted to help the business penetrate into the mobile market, grow recurring revenues and deliver a strategy to align the existing mobile offering to the organisation’s core product line. The strategy employed allowed the business to bill revenues directly and deliver improved profit margins whilst enhancing the service and support wrap. Tasked with P+L responsibility for the mobile portfolio and owning the relationships with partners/vendors and manufacturers as well as liaising with the sales team to deliver volume and margin targets. The role also involved shaping the mobile product strategy and delivering compelling propositions into B2B verticals.Key Achievements:• FY15 - 87% increase in billed mobile revenue compared to FY14• FY15 - 77% increase in billed mobile margins compared to FY14• Negotiated wholesale Telefonica O2 and Vodafone network agreements leading to Solar’s status as a Virtual Service Provider in mobility solutions• Developed and delivered a wholesale B2B mobility proposition in line with the business’s strategy to grow recurring revenues• Led and supported the sales team to several large wins across education, finance and retail sectors that allowed the upsell of additional mobility solutions into key accounts. Show less

Didsbury

Originally headhunted by Totility founder and owner to help set up and manage an operation responsible for servicing the northern customer base and seek out opportunities to retain and grow revenues. The business was acquired by Maintel in 2011 and I assumed management responsibilities for the operations of the northern office.Key Duties:• Choosing a suitable location to situate the northern base office. Strategically located in the close vicinity of a key service… Show more Originally headhunted by Totility founder and owner to help set up and manage an operation responsible for servicing the northern customer base and seek out opportunities to retain and grow revenues. The business was acquired by Maintel in 2011 and I assumed management responsibilities for the operations of the northern office.Key Duties:• Choosing a suitable location to situate the northern base office. Strategically located in the close vicinity of a key service provider.• Responsible for the recruitment of key roles required and co-ordinating sales, purchasing, distribution and staff.• Developing, implementing and maintaining a business plan for the branch.• Driving customer retention and cross selling of the business’s other products and services.• Inspiring and motivating staff, holding regular performance reviews and manage capability.• Addressing team training and development needs to be more effective.• Interpreting, analysing and producing sales & financial data. Show less

Towers Business Park, Didsbury

Part of an extremely competitive sales team with responsibilities in managing the relationship with the partner base, driving sales and retention to achieve set targets and KPIs. Key Duties:• Working closely with Business Partners to prospect and support their growth of new business as well as retention of their existing base.• Gaining a strong knowledge and understanding of each Business Partners' brand and products.• Organising weekly teleconferences with each Business… Show more Part of an extremely competitive sales team with responsibilities in managing the relationship with the partner base, driving sales and retention to achieve set targets and KPIs. Key Duties:• Working closely with Business Partners to prospect and support their growth of new business as well as retention of their existing base.• Gaining a strong knowledge and understanding of each Business Partners' brand and products.• Organising weekly teleconferences with each Business Partner to forecast and pipeline opportunities and prospects.• Involved in the day-to-day management of Business Partners and the structuring of commercial deals.• Building strategic framework of commercial bonuses for Business Partners to encourage growth of business.• Performance monitoring of key accounts and management of partner status.• Maintaining contact with partners - providing regular product and commercial updates.• Delivering ongoing market analysis and assessment of competitors.• Retain accounts through the development of strong relationships with key decision makers. Show less

Bachelor Of Arts (B.A.), Business Studies

A Levels

Education record