Michael Maley Email & Phone Number

- I partnered with a core group of experienced senior leaders to assemble experienced senior professionals to form a firm that delivers consulting services to the IT marketplace.- In a collaborative effort with the senior leaders, we generated and validated ideas, developed a business plan, built a team, agreed on a legal structure, secured funding and.

Fort Mill, SC, US

Developed and refined organizational change management (OCM) methodology, delivery model, and deliverables based on PROSCI frameworks to prepare, manage, and reinforce change.Created deliverables and methods to prepare organizations for change by baselining organizational change profile, defining change strategy, sponsors, and reframing change from the.

Fort Mill, SC, US

Promoted to senior Organizational Change Management role leading adoption strategies for a top Managed Solutions Provider and key partner to leading technology companies. Trusted to pioneer innovative techniques to enhance internal and external adoption of services and solutions. Built, led, and mentored a team of organizational change staff, as well as.

Fort Mill, SC, US

• Promoted to a senior technical role leading data science for this top Managed Solutions Provider. Entrusted with driving cutting-edge methods for improving customer experience while simultaneously reducing delivery.
• Owned, defined, and lead the vision, strategy, and roadmap for new strategic Data Science AI/ML/Data ETL product offering for deep analytics. Owned, defined, managed, and implemented and operated Data Science.
• Automated deep analysis for customer conversations, developing a dynamic experience scoring model with 20+ criteria and creating AI/ML models to provide actionable in near real-time—while automatically driving superior.
• Led the development of all Data Pipeline/ETL solutions from the ground up, creating needed cloud infrastructure, producing initial proof-of-concept, and directing the development of machine learning models to organize.
• Directed, defined, designed, and managed the development of data visualization solutions in PowerBI to present data trends, insights, and recommendations in an easy-to-understand format.
• Collaborated with Finance and Vendor Management teams to identify, evaluate, and select ideal firms to assist with solution development.

Fort Mill, SC, US

Devised the best strategy for achieving business goals and maximize ROI by performing a comprehensive analysis of current management and delivery operations/technology. Develop and implement strategic plans by collaborating with product management teams and vendors as well as operate in enterprise environments. Identify and minimize potential discrepancies.

Leader of a fellowship of Christ-following men, I guide a community committed to developing profound personal relationships with men and the Lord. Our mission is to see the world through Heaven's perspective, doing all things out of love and as a light to the world.We sharpen and shape one another in the image of Jesus, vulnerably supporting each other.

Devised the best strategy for achieving goals by performing an in-depth analysis of current technology management and delivery operations. Enhanced existing processes, technologies, and people within IT Operations by creating services/technology roadmap, implementation plan, and architecture for the organization. Key Achievements: ~Increased global IT.

Management Consultant, Business Optimization, Technology Optimization, Service Delivery Optimization, SaaS, PaaSManagement Consultant: Partnered with client executive and management team to support the development of business strategy, business planning, and capability. Includes - business plans, organization improvement, process optimization, technology.

US

• Developed the requirements and architecture for unified IT Service Management workflow automation software as a service (SaaS) solution.
• Led the SaaS product development of workflow automation solutions for incident management, request management, change management, configuration management, service level management, and service offering management.
• Implemented a scalable SaaS technology solution within the Tier3 hosting infrastructure.
• Created a simplified business intelligence framework for IT service management.
• Lead the design and development of a product for real time ITSM business activity monitoring and business intelligence.
• Designed a simplified framework for service catalogs.

Sunnyvale, CA, US

• Worked with all levels of management within the organization to streamline and improve service delivery, customer satisfaction, and service quality. Worked with key stakeholders to develop a structure of measures, and.
• Drove the transformation of this global IT organization to a service and process management oriented culture that cut critical incidents by 90%
• Mentored over 12 senior level managers in successfully transitioning the culture toward proactive service management and process management
• Certified PROSCI Organizational Change Management Expert

Kirkland, Washington, US

• Directed the delivery of IT services while personally providing high level management over all consulting engagements. Selected and assembled all project teams and guided the design of IT solutions strategically.
• Orchestrated the execution and completion of more than 20 successful client engagements promoting IT Service Management optimization including service catalog, service commitments, incident, request, problem, change.
• Achieved a 30% reduction in cost for the fifth largest bank in the US in only six months through service redesign and process optimization.
• Guided the efforts of 20 teams that streamlined service level, incident, change, problem, capacity, design, and build processes for implementation and management of enterprise wide infrastructure.

• Played a key role in the company’s business development and consulting service delivery that balanced the needs of the customer with the financial, sales, and marketing objective of the organization. Managed.
• Reduced errors by 90% while managing a third generation wireless testing unified messaging engagement for a major telecom application provider.

• Partnered with the practice owner to revolutionize service offerings and delivery while driving continuous improvement in customer service, team leadership, and client relationship management as well as revenue growth.
• Worked in close collaboration with the CIO to cut IT costs 50% and increased reliability from less than 80% to more than 90% by transforming the infrastructure of a national wireless firm.
• Delivered more than $4M in revenue and achieved a 30% profit over three years by transforming service offerings, improving service delivery, building solid teams, and implementing a complex sales approach consistently.

Seattle, WA, US

• Collaborated with owner to develop new business, grow revenue, and enhance profitability. Drove all service delivery by personally managing client engagements, designing strategic customer focused solutions to complex.
• Increased IT service availability to a west coast based utility from 99% to 99.99% by partnering with the company’s CIO and guiding a delivery team in the implementation of integrated enterprise management solutions.
• Partnered with Sales Executive to develop and deliver on over $1.5M revenue achieving 30% profit over two years managing engagements.

Drove all service delivery by personally managing client engagements, designing strategic customer-focused solutions to complex challenges, and implementing those solutions through a closely managed team focused on delivering high value results. Partnered with the management of companies across numerous industries to design and implement enterprise.

Arlington, VA, US

Led the development, implementation, and operations of a program wide collaboration solution that reduced airplane defects to zero on the 777 Design and Development program.Consulted on technology planning, architecture, and design on numerous aerospace, and commercial technology programs.