- Supervise a core team of one Multicultural Manager and four Multicultural Recruitment Coordinators; identify recruitment markets, schools and educational programs.- Facilitate team member development through setting clear job expectations, supporting growth in application review, recruitment, and yield work, encouraging ongoing professional development, and completing mid-point and annual reviews.- Serve as a member of office leadership. Assist in the development of admissions and enrollment objectives, ensuring appropriate use of financial, administrative, and staffing resources, as well as alignment with the strategic plan.- Oversee domestic multicultural outreach and recruitment. Support outreach, recruitment, and related processes: develop/train team members from across the office in responsibilities related to enrollment of a dynamic student body.- Communicate information about UW-Madison's academic and co-curricular opportunities to prospective students, their families, school counselors, Community Based Organizations (CBO), and College Transfer Advisors, among others.- Identify strategic opportunities for CBO and other partnerships for strategic territories as defined by Senior Associate Director of Recruitment, Outreach and Communications.- Conduct webinars, information sessions, and school visits, attend college fairs, and participate in other activities that support enrollment for prospective students and their families, school counselors and others.- Collaborate with office communications, marketing, events and recruitment teams to develop communications, publications, events and recruitment travel.- Use data to inform recruitment strategies. Review, edit, and share key recruitment goals with office leadership on a quarterly basis.- Manage a budget, including travel and on and off-campus outreach programming.

- Advocate for equitable admissions practices that support the admission of underrepresented and first-generation college students through implicit bias trainings and test optional studies.- Supervise two professional staff members and conduct the onboarding process, weekly check-ins, and yearly performance evaluations.- Design the Milwaukee Area recruitment and communication plan to enroll 13% of the incoming class, in additional to meeting institutional goals and regaining local market share.- Create a recruitment plan that includes prospective students, families and high school counselors in the assigned territories: Alaska, Hawaii, Idaho, Montana, Oregon, Washington State.- Maintain enrollment pipeline through the annual on-site admissions process at 11 partner schools that yield 7% higher with fewer applications.- Manage the institutional Dual Enrollment program for high school students through enrollment.- Collaborate with faculty and staff to achieve office enrollment goals for ROTC, TRiO Offices and the College of Education through communication and recruitment efforts.- Coordinate the recruitment, interview, and selection process for 45 tuition scholarships in con-junction with the program director.- Organize a five-day tour that provide visits, college fairs and counselor events in the Midwest.- Holistically review 1,500 admissions and scholarship applications annually.- Serve on the admissions review committee to discuss difficult or sensitive applications.

- Annually reviewed 800 undergraduate applications for admission to one of seven academic colleges.- Recruited and advised prospective students within Milwaukee county and Minnesota.- Leveraged Slate CRM to provide information to prospective students and coworkers.- Managed the Dual Enrollment program for high school students from application to enrollment.- Coordinated the student caller program that makes 30,000 calls each year.- Connected with students and families through weekly presentations and email, phone, and virtual inquiries.

- Designed and implemented transfer recruitment plan for colleges in Wisconsin and Illinois- Reviewed transfer applications on behalf of Marquette University.- Performed credit evaluations through transferology for prospective and admitted students.- Hosted individual appointments for transfer students to discuss admissions requirements, transfer credits and other requested information.- Awarded transfer scholarships based off academic records and supplemental materials.- Edited communications that are sent to all prospective and admitted transfer students.- Hired, trained and co-managed the admissions telecounseling student workers, who make calls on behalf of the office.- Delivered information to prospective students and guests via phone and email.- Conducted weekly freshman admissions presentations to daily visitors and their families.- Provided support travel for freshman recruitment events when assistance is needed in the office.

- Implemented freshmen recruitment strategies for counties in Washington State: Island, King (13 school districts), Mason, Pierce (six school districts), Skagit, Snohomish, Thurston, Whatcom.- Counseled prospective freshmen students with the college admissions process at high school visits, college fairs, and workshops.- Assisted first-generation, low-income and ethnic minority students with pre-admissions advising.- Review freshmen and transfer applications on behalf of the University of Washington Tacoma.- Sustained close relationships with three local school districts through Pathways to Promise (an outreach program promoting college-going culture with an assured admissions component).- Responded to emails and phone calls daily to provide answers and the best customer service.- Lead admissions advising appointments with prospective students (freshmen and transfer).- Met with denied applicants to discuss best ways to become a more competitive applicant.- Assisted with planning and daily tasks of the fall large open house and spring yield events.- Planned admissions celebrations with local high schools for their admitted students.- Attended transfer visits and fairs when coverage in the office is not at full capacity.

-Provided backup to offices within Campus and Visitor Relations. -Periodically gave tours throughout the week to prospective students and visiting school groups.-Worked closely with the Campus Area Housing and Campus Visit Program to ensure the completion of new projects and day to day tasks.-Identified staffing trends and implemented new strategies to increase tour guide dedication and efficiency.-Collaborated with professional staff members to revamp campus tour and other services offered within the office.

-Co-managed the tour guide operations of CAVR by overseeing a team of 55+ campus tour guides to ensure program success and customer satisfaction.-Worked for the office of admissions to deliver their tours, assisted with large yield events and created logistics for high priority visits. -Extensively trained tour guides and supervisors to serve as representatives of UW-Madison and Admissions. -Reviewed over 200 tour guide applications, conducted several interview rounds and hired candidates. -Administered staff and supervisor meetings to disperse information and develop leadership abilities. -Partnered with Campus Visit Program to accept/decline specialty visits based off staff levels and budget. -Devised and implemented new program availability requirements to better meet demand for campus tours.

-Promoted after serving two semesters as Tour Guide.-Served as an exemplary leader in the office while regularly performing tour guide responsibilities.-Supervised two to three tour guides to provide tour feedback and discuss areas of opportunity. -Liaison between tour guides and coordinators, and point person for high priority tours. -Represented the University as an ambassador at the Wisconsin State Fair.

-Served as a student ambassador for the University of Wisconsin - Madison. -Gave tours to prospective undergraduate and graduate students, K-12 school groups, alumni and life-long learners. -Represented the University at several local events, such as WIAA basketball tournaments and Badger Bash, to provide information and assistance which allowed these events to run without a hitch.