An operations professional leveraging COPC, ISO 9000, Lean Six Sigma techniques and methodologies, and cGMP in the chemical, petroleum, BPO, and financial services industries. A recognized expert in analyzing operations and implementing strategies, processes, technologies, and training to improve performance and quality, reduce expenses, and enhance the customer's experience. I can lead a transformation initiative within your company or drive the alignment of functional processes to your customers' CTQs (Critical to Quality characteristics) resulting in higher revenue, reduced costs, and improved customer loyalty, or institutionalize key performance indicators (KPI's) that provide transparency to the executive team.My professional credentials include certifications by the American Society for Quality as a Quality Engineer and Quality Auditor; international certification as a Quality Systems Lead Auditor by the Registrar Accreditation Board; Six Sigma Master Black Belt through General Electric; and a member of the implementation team which established the Arkansas Quality Award.Please contact me at 727-482-4374 to discuss your specific needs.
Listed skills include Six Sigma, Business Process Improvement, Process Improvement, Outsourcing, and 44 others.
