Michael Mandap Email & Phone Number

Rogers, Arkansas, US

• Successfully executed the eCommerce plan, resulting in a 25% increase in online sales.
• Maintained the web and cloud infrastructure, ensuring 99.9% uptime and reducing costs by 15%.
• Led the investigation of security incidents, resulting in a 30% reduction in cybersecurity threats.

El Cajon, CA, US

• Moved the entire ecosystem to the Cloud, this saved 10% of our IT budget and freed up 20% of our Network and System Administration time.
• Leadership role in the ownership of the technology ecosystem of the company including but not limited to: Cloud (AWS, GCP, Azure) network, security, compliance, standards and policies, DevOps / TechOps, Cyber Security.
• Portfolio and Project Management ownership in the development, testing, deployment, release and maintenance of the in-house software of the company.
• Created and led the program strategy for the business.
• Assigned tasks based on priorities, difficulty of the project, and the capabilities of team members, setting short and long-term deadlines.
• Led the investigations of security incidents to include reporting, documenting findings in accordance with policy and recommending corrective actions.

San Diego, CA, US

• Partnered with the CEO and Senior Management to build the online strategy of Boot World. This role was a start-up position within Boot World. The company never had as strong eCommerce presence. Hired to build the team.
• Increased Online Sales by 45% - this was done by improving their integration with the marketplaces.
• Improved Customer Retention by 10% - instituted A/B testing policies on touch-points with the customers.
• Improved Customer Acquisition by 2% - created a smart CRM to understand the customers.
• Shortened the decision making process of upper management in days (from months) by creating a focused Business Intelligence application which leverages on cloud technologies.
• Rebuilt the Bootworld.com website and other online properties – the prior website was embarrassing (really).

• Reports directly to the COO and is a member of the Core Management Team of the company. Manages the software developers, software architects, quality assurance engineers and network engineers. Manages and oversees the.
• Ownership of the IS/IT portfolio including the Enterprise systems and data architecture.
• Ownership of the Cloud and AWS Infrastructure.
• Manages multiple projects with rapidly changing priorities and deadlines.
• Manages and oversees the day to day technical operation of the company website, corporate intranet site, mobile & back office applications and the network infrastructure.
• Creates the company technology plan based on market trends and multiple business metrics.

US

• Led the development and maintenance of the company-wide application architecture, use of current and emerging technologies, and migration from older technologies.
• Worked in a purely Microsoft.NET environment
• Managed and reviewed performance of 3 software engineers, 2 designers, 2 network administrators and several teams of outsourced consultants.
• Prepared and executed development of long-range strategic plans in conjunction with the Architects and Subject-Matter-Experts.
• Efficiently managed several cross-functional and multi-divisional teams, in different locations in the world.
• Provided results-oriented solutions on critical decision points within the project life cycles and project roadmaps.

• Created patent pending technologies that changes how money is remitted overseas.
• Managed development team and interfaced clients in several global locations.
• Documented Intellectual Properties for future-proofing the company in creating quantifiable and measurable values.
• Worked with software and hardware vendors in the evaluation, purchase and maintenance of software packages and hardware requirements.
• Ensures data processing standards for development, maintenance, and documentation.
• Interfaces with C-Level client counterparts to ensure common goals are met within the budgeted cost and agreed timeline.

San Diego, California, US

• Followed-up and monitored vendor progress on outsourced systems and updated priorities, goals and requirements as needed.
• Establishes, plans, and administers the overall policies and goals for online applications, network and systems administration.
• Analyzes the needs of departments and establishes priorities for feasibility studies, systems design and implementation to develop new and/or modify the company's information systems.
• Responsible for the creation of new emerging technologies, products and services.
• Drove new web products from conception through successful launch by working closely with development, sales, and marketing teams.
• Expert in working with sales teams, instructing them on details regarding web product information, presentations, as well as other sales support materials.

• Assumed management responsibility for assigned projects and activities of the web applications including overseeing the development, operation, and maintenance; analyzed and defined each client requirements.
• Managed and participated in the development and implementation of goals, objectives, policies, and priorities for assigned projects;
• Monitored and evaluated the efficiency and effectiveness of methods and procedures; recommends, appropriate service and staffing levels.
• Selected, trained, motivated, and evaluated assigned developer or designer; provided or coordinated staff training; works with team to correct deficiencies;
• Served as the liaison for the application development division to other divisions, departments, and outside agencies; responds to and resolves requests, inquiries, and issues. Attended new product and technology.
• Developed Software Development Life Cycle plan.

Orange, CA, US

• Assisted the Regional Director in all functions including: managing the operations of 11 offices within the county.
• Managed several dental office operation in lieu of Office Managers
• Oversaw the software applications.
• Reviewed OHSA compliance.
• Met with IT vendors ranging for solutions providers to computer and network servicesABOUT WESTERN DENTAL:As one of California’s oldest and most experienced dental and oral health maintenance organizations (DHMOs), the.

Boston, MA, US

• Served as a technical lead in projects involving Supply Chain Management, eMarketplace Solutions, Integration Solutions and Interchange Solutions.
• In charge of the overall Design and Implementation of the UI.
• Identified UseCases for the pre-development requirements definition
• Created Collaboration and Sequence Diagrams based on the defined UseCases.
• Designed Class Diagrams to be implemented for the Implementation phase of the project.ABOUT GE:GE Global eXchange Service operates one of the largest B2B e-commerce networks in the world, with more than 100,000 trading.

• Coded several modules, created several reports.
• Quality assured the data and procedures so that they would be compliant with EDIFACT.
• Created EDI maps for messages: ORDERS, INVOIC and DISPAT.
• Designed and Setup its Network structure.
• Configured fault tolerant Primary Domain Controllers, Network Servers and Database Servers using hard RAID systems for mission-critical servers.
• Responsible for Setting up and Management of the email system using Netscape SuiteSpot.