Michael Marayag Email & Phone Number

Doha, Qatar

• Install, configure and maintain PCs, peripherals, IT tools/equipment, packaged software, antivirus.• Assisted users in setting up their work email accounts and online timesheet.• Responsible for installing new computers and assessing and implementing upgrades as needed.• Handled monthly user data backup.• Troubleshoot problems arising from hardware, software, network connection and virus-related issues.• Setup an inventory system using Snipe-IT (open-source).•… Show more • Install, configure and maintain PCs, peripherals, IT tools/equipment, packaged software, antivirus.• Assisted users in setting up their work email accounts and online timesheet.• Responsible for installing new computers and assessing and implementing upgrades as needed.• Handled monthly user data backup.• Troubleshoot problems arising from hardware, software, network connection and virus-related issues.• Setup an inventory system using Snipe-IT (open-source).• Coordinated with IT vendors for IT items ordered and delivered, repairs, and equipment maintenance.• Assisted the admin supervisor in formatting and preparing financial statements in English and Arabic, and also on other admin-related tasks when needed. Show less

Doha, Qatar

- Oversaw the installation, configuration, and maintenance of IT infrastructure, significantly reducing downtime and enhancing operational efficiency by 25%.- Managed multifaceted systems, including Avaya IP Phones, HikVision CCTV, and Suprema Biometric Access Control, ensuring uninterrupted functionality and security compliance.- Coordinated with IT vendors, optimizing equipment delivery, repairs, and maintenance, ensuring minimal disruptions in operations.

Pasig City, Philippines

- Led a team in providing IT Support to both staff and clients, and in researching and implementing cutting-edge IP-based broadcast systems for TV and Radio broadcast and helped drive up sales by 30%.- Created marketing materials, proposal diagrams, and maintained the company website, showcasing design prowess and amplifying brand visibility.

The Fort, Taguig City Philippines

- Provided remote assistence TELUS Premium Care subscribers in Canada, consistently achieving high performance ratings and being recognized as one of the Best Agent in 2013.- Excelled in asking probing questions and researching, analyzing and rectifying desktop-related problems.- Documented all issues and troubleshooting steps used on each remote session.

The Fort, Taguig City Philippines

- Provided exceptional and effective technical support to Telus Canada clients for ADSL Internet Connectivity and IPTV services.- Collaborated with Tier 2 and Tier 3 peers in Canada to resolve intricate technical issues, showcasing exceptional teamwork and problem-solving skills.

Makati City, Philippines

- Provided Tier 1 support for complex internet connectivity issues, demonstrating adeptness in problem-solving and customer service.- Escalated to Tier II when necessary to resolve complex problems or to report possible outages.

Bachelor Of Science (Bs), Major In Computer Education

Activities and Societies: Football and Basketball Varsity. Arts/Design Club Graduated with a Bachelor's Degree in Secondary Education.

Advanced Adobe Photoshop Cs3 For Print Production, Advanced Adobe Photoshop Cs3 For Print Production

Finished a course on Advanced Adobe Photoshop CS3 for Print Production.

Playbox Automation System, Metus Ingest & Mam, Broadcast Automation

Training Course on PlayBox Technology Automation System and Metus MAM & Ingest Softwares

Training Bootcamp – Ccna Course, Information Technology

Activities and Societies: Training Bootcamp in preparation for Cisco Certified Network Associate Certification Exam.