Michael Marquette Email & Phone Number

Farmington Hills, Michigan

-Help manage and develop a lending team of 40 within all aspects of the loan cycle. Provide assistance with call center efficiencies, loan decision coaching with direct and indirect lending consumer/home loans. Credit Card operations and promotions, dealer relationships. -Provide direct support in managing the accuracy and completeness of lending operations and assist members as needed to ensure the consistent application of policies and practices are in compliance with State and Federal regulations and all other legal requirements.-Participate in the project management and implementation of new lending products including system readiness and testing to ensure project and product objectives are achieved.-Assist with auditors/examiners to ensure the consistent application of policies and practices are within lending guidelines and are compliance.-Prepare and submit reports for tracking and goal achievement to monitor and communicate out business unit accomplishments and/or challenges.-Administration for the loan origination systems, including system updates, new products and user security.-Underwriting analysis, extensive reporting and performance monitoring using the tools available. Including nCino Portfolio Analytics, TCI reports and Symitar reports.-Provide support managing lending loan production, including consumer, residential, and indirect lending. Often using nCino and Decision Lending (TCI) to provide analytics. -Support creating and implementing credit card campaigns to increase production. -Work closely with vendors and contracts for the related systems.Assist with the recruitment and selection of quality applicants to develop an effective and enthusiastic team.-Monitoring daily operational activities and adjust schedules to meet business needs.-Support and conduct monthly one on one meetings to provide mentorship and develop team members to achieve their career goals.-Provide support and at times take the lead in organizational projects.

Farmington Hills, Michigan

•Analyze financial, operational, member, competitor and economic data, pricing, channel usage, product penetration, consumer/member demographics, market segments, ROI, risk management, loan origination processes, credit score performance/underwriting guidelines, collections and profitability•Develop predictive models using data mining techniques for estimating current and future member engagement, prospecting new members, cross-selling to existing members and identifying members likely to leave•Provide timely decision support to key stakeholders, managers, and executives by creating institutional and ad-hoc reports•Navigate databases and build queries/reports to identify trends and perform analytics to turn data into valuable insights•Extract data from databases and data warehouses for reporting and to facilitate sharing between multiple data systems•Perform validation and testing to confirm the accuracy of the information created•Provide education and training to management and end-users to assist in the understanding of business trends and analyses•Analyze the internal and external credit union systems for data quality, efficiency, operation and data integrity

Farmington Hills, Mi

•Management multiple lending related systems to ensure quick and accurate member service experience•Underwrite, review and coach credit analysts to improve loan decisions•Management Visible Equity Analytics to provide Sr. Leaders with timely monthly reports•Ensure accurate reporting with loan balances over $700 million in loan portfolio•Lead project to implement Meridian Link Loan Origination •Data Mine and validate organizations 3rd party reports•Provide key recommendations to Sr. Lending Team to minimize credit loss•Research existing processes and conduct process reengineering practices for continuous improvement and efficiency within the lending process flow •Identify training and procedural improvements in an effort to prevent future errors•Risk base lending program administration ensuring systems for underwriting rules, pricing tiers, and portfolio review are updated and aligned

Lathrup Village, Mi

•Support eight credit union branches with a focus on efficiency and effectiveness. •Provide leadership and support to a staff of over 15 team members with complex client lending situations and administer training and coaching to increase customer services and product sales.•Implement cost-savings procedures that increase customer satisfaction and save 7k per month. •Develop and manage all loan processor schedules and lead daily Stage 5 motivational meetings.•Track and analyze loan activities and procedures and prepare monthly reports for senior leadership.•Conduct monthly compliance reviews in a timely and accurate manner.•Monitor and review home equity files that assist in enhancing monthly compliance reviews. •Underwrite various types of risk based on lending consumer loans, including home equities within Corelation Data Processing System. •Render immediate loan decisions in a fast-paced customer service call center environment and provide sympathetic rationale to escalated loan decision calls. •Conduct client application interviews and assist clients in completing all stages of consumer loan applications.•Serve as point of contact and underwriter for indirect loans provided by area auto dealerships, and lead point of contact for proper vehicle title placement. •Promote Michigan First Credit Union by conducting credit seminars and counseling.•Coordinate projects with the IT Department to improve process efficiency.•Interview prospective team members.•Registered mortgage originator with Nationwide Mortgage Licensing System.

Lathrup Village, Mi

•Utilized Symitar Data Processing to originate, underwrite and troubleshoot consumer loans. •Provided friendly customer service to current and prospective credit union clients. •Equipped individual clients with information on the credit union products and services that would best meet their financial needs. •Implemented methods for team members that focused on effectively building quality credit applications. •Conducted training across departments for existing employees and new hires. •Supervised and tracked daily loan production for more than six employees. •Maintained high levels of sales incentives each month.•Managed various projects including the development of a member showroom and a turning point mortgage program. •Surveyed current and past credit union members on their satisfaction of lending products and needs for new or enhanced services and tools.

•Managed mortgage inquiries, including construction loans, at six branches of the Michigan Educational Credit Union. •Analyzed and determined best fixed or adjustable rate mortgage or refinancing options for clients.•Provided comprehensive and accurate face-to-face customer service to all clients in all phases of the lending process. •Closed 447 loans with a total value of $55 million over a three year period, averaging 12 mortgage loan closings per month.•Successfully processed and underwrote 33 mortgages within 30 days of initial applications while simultaneously managing over 50 loans in various stages of the application approval process. •Ranked as the top loan office for MMS Mortgage Services in 2003 and 2004. •Received quarterly bonuses for five consecutive years for exceeding performance goals.•Consistently received high member satisfaction.

•Supervised daily pro shop operations with a focus on member needs.•Managed corporate golf outings with over 300 participants and directed weekly golf leagues.•Directed golf outing preparations from initial reservation phase through completion of events. •Trained over 20 employees and assisted in creating and adjusting schedules for over 30 staff.•Provided private individual and group lessons to a variety of customers.

·Organized and managed large-scale golf tournaments

·Directed golf outing preparations from initial reservation until departure.

Ms, Masters In Management

Bachelor'S Degree, Communications