Michael Marshall Email & Phone Number

Mansfield, Massachusetts, Us

Following PMI standards and guidelines, led and managed critical infrastructure, security, eCommerce and ERP application projects and programs in support of the company’s market, operational excellence, and “One TriMark” goals.• Improved supportability, stability and feature set of JD Edwards Enterprise One ERP application by upgrading to current service pack; first major upgrade since its original installation 4 years prior.• Stabilized Lawson ERP infrastructure and business continuity capabilities by migrating aging hardware to multi-tenant cloud provider; enlisting IaaS, DRaaS, and monitoring services.• Centralized active directory services to authenticate and authorize enterprise users and computers; globally assigning and enforcing standard security policies.• Standardized how TriMark stored, shared and protected files and documents by deploying and configuring OneDrive for all TriMark employees; reducing costs by eliminating other third-party file storage solutions.• Strengthened company’s cybersecurity posture through implementation of KnowBe4 security awareness training and simulated phishing program.• Leveraging Oracle’s ATG eCommerce platform, replaced antiquated computer-based sales application with custom built, web-based Sales Center Portal; streamlining and accelerating sales ordering process.

Extensive background in IT service delivery and operations, program and project management, data storage and protection, cloud computing, and unified communications and collaboration.

Round Rock, Texas, Us

Newly formed in 2013, lead Unified Communications (UC) Team, a merger of the Messaging (Email, Calendaring, Instant Messaging and Presence), Voice (Phone and Voicemail), Cloud Contact Center, and Conferencing (Audio, Video, and Web Conferencing, HD Video Conferencing, Telepresence, Live Event Broadcast, and Digital Signage) Teams. As I united the team around a new charter, I focused on shoring up the existing foundation while initiating a multi-year UC Transformation Program; developing a compelling multi-million dollar business case and pilot thereby establishing the UC platform of the future, simplifying the collaboration experience and enhancing workforce productivity between colleagues, partners, and customers.• Directed a global team of 25 UC Engineers and a Product Manager that delivered an Anytime, Anywhere, Any Device seamless communication experience to EMC’s business units and employees. • Improved video communication and saved on travel budgets by introducing bridging technology that brought together previously disparate video endpoints into single collaboration spaces.• Proposed and piloted Skype Meeting implementation with projected $8M run rate savings by shifting audio conferencing minutes to Skype over EMC’s IP network.• Stabilized mission critical email service and eDiscovery capability, improving security through introduction of new Anti-Virus/Anti-Spam and encryption solutions, while consistently meeting availability targets.• Enhanced company and business unit internal communications by partnering with EMC TV, delivering Executive-level “Live Event Broadcasts” such as All Hands, Town Halls, Product Launches, and EMC World. • Developed mobile application branded EZ Dialer providing one-touch access to audio conference meetings for mobile workforce.• Promoted from Senior Manager to Director in 2014.

Round Rock, Texas, Us

Round Rock, Texas, Us

Facing increasing pressures for on-demand, agile service delivery, contemporary IT departments like EMC responded with an IT as a Service framework. Optimizing IT production for business consumption.From 2011 to 2013, as Senior Manager, Hosting Services, Private Cloud Infrastructure Group, I directed a global team of 30 IT Professionals, responsible for managing the global demand for, delivery and support of standard Infrastructure offerings.• Transformed organization to run like a competitive service provider; creating chargeable, standard hosting services by bundling compute, storage, and data protection components and associated SLAs. • Streamlined customer engagement process by establishing front-end consultant group and offering delivery methodologies ranging from automated, readily-consumable service catalog services, rapid provisioning, to traditional, custom project deployments.• Decreased time to provision and market, from months to hours and days, and increased supportability and security compliance by sponsoring strategic server life cycle management initiatives, ensuring automated, consistent, secure builds across global install base.• Improved quality and availability of mission critical (MC) infrastructure by launching new MC hosting service; iterative metric-based gap analysis, health checks, and prioritized risk-based remediation.

Round Rock, Texas, Us

IT organizations are challenged with storing, protecting, and managing ever-increasing volumes of information with flat or reduced budgets, the new adage being “do more with less”. It’s no longer a matter of storing more; instead, it’s about storing more efficiently. From 2009 to 2011, I became Sr. Manager, Backup Recovery and Archiving (BuRA), Global Information Infrastructure Services team, managing group of 7 Administrators and Architects with responsibility for designing, building, supporting, and maintaining the overall health and performance of EMC’s BuRA infrastructure and solutions.• Devised and implemented 3-pronged backup and recovery approach in private cloud, including archiving inactive data, backing up same data once by Data Deduplication technology, and automating the real-time identification of problems for quicker resolution.• Reduced the amount of backup capacity required to store data by 49% as the amount of data protected increased by 85%, leading to backup times decreasing by 75% and infrastructure costs reducing by 70%. • Saved $1M annually, decreased data backup volumes by 95%, and nearly eliminated backup and recovery issues for 149 remote offices by deploying a centralized Data Deduplication backup solution.• Introduced self-service backup recovery capability to 48K desktop and laptop users. Prior to implementation, nearly 60% lacked enterprise data backup protection. Eliminated need for service desk intervention.• Collaborated with EMC BuRA engineering and product management, influencing roadmap and best practices. Presented deployment strategy and results to customers at executive briefing center and EMC world.• Selected as EMC President’s award finalist for role in EMC IT proven program.

Round Rock, Texas, Us

Aligned with EMC’s corporate strategy of globalizing engineering and support teams, built and managed new global operations team of 40 IT professionals providing Level 1 and 2 support of EMC’s critical backup and storage environments. Team comprised of badged employees based out of the US and India and an India-based Managed Service Provider.• Realized $4M annual cost savings while increasing quality of service by implementing new global operations support model.• Provided 7x24x365 production support, break/fix intervention and performed proactive maintenance activities, including upgrades, technology platform refreshes, performance analysis, and configuration audits.• Enhanced integrity and reliability of EMC’s tiered storage, SAN, and backup infrastructure; platform on which mission critical databases and applications reside.

Round Rock, Texas, Us

Managed group of 7 administrators and architects with responsibility for designing, building, supporting, and maintaining the overall health and performance of EMC’s Information Protection infrastructure and solutions, providing protection of EMC’s critical information.

Round Rock, Texas, Us

Acted as database architect and administrator; providing database design, build, and run support for various IT project initiatives.

West Hartford, Us

Completed System Engineer Development (SED) Program and subsequently provided onsite system and database consulting services at AT&T in support of its residential billing system.

Supervised team of mental health professionals responsible for delivering instructional and behavioral treatment programs to developmentally disabled adults residing in two community residences. Served as advocate and liaison for clients by communicating with parents/guardians, the Department of Developmental Services, community resources and professional consultants.

Bachelor Of Arts (Ba), Psychology And Arts & Letters Program For Administrators

Master Of Business Administration (Mba), Marketing