Michael Martellacci Email & Phone Number

New York, Ny, Us

Montvale, New Jersey, United States

Montvale Nj

I currently work within the Digital Business Transformation practice where my responsibilities include, but are not limited to, the following:• Monitor service desk for over 5,000 users• Receive issues through multiple points of contact; Phone/ Chat/ Support Form• Identify and report issues trends to application owners and stake holders• Serve as ‘Subject Matter Expert’ for multiple programs while also keeping a working knowledge of over ten applications• Create Documentation• Create End User facing documentation utilizing screen capture software• Document and distribute team ‘best practices’ guides• Monitor Shared Mailboxes

Montvale Nj

Currently assigned to KPMG LLP for application support within their Tax Transformation and Technology. Troubleshoot, diagnose, and escalate procedural or application errors. Understand and conduct support for 5 Tax programs simultaneously. Run and monitor application processes. Maintain contact with user throughout the support process utilizing multiple channels of communication including: email correspondence, phone conferencing, and video conferencing.

Montclair, Nj

Created and deployed instructional technology training courses for students and faculty. Created end-user documentation for an array of software including 'Microsoft Office for Mac'. Provided end-user support to a Learning Management System of over 19,000 users. Created and deployed REST API calls. Provide asstance to instructional designers.

Greater New York City Area

Assembling and managing court documents. Conducted detailed legal research and analysis for the office's practicing attorneys. Produced Appellant Briefs for the office's practicing attorneys.

Certificate Program, Paralegal, 3.42

Bachelor'S Degree, Philosophy