Michael Martin Email & Phone Number

Brøndby Municipality, Capital Region Of Denmark, Denmark

København, Capital Region, Denmark

Led the End-of-Life (EOL) and data migration project from an internally developed Learning Management System (LMS) to CornerStone (Saba SBX) which required coordinating activities with IT, HR, and learning professionals across a 200,000 employee company. Complete the assignment 3 months prior to deadline. Managed migration criteria, communications, testing, content migration, stakeholder engagement, and final EOL activities. Client: Intel Corporation

Charlottenlund, Capital Region, Denmark

Drove the review and documentation of local and global HR processes with a directive to standardize or eliminate processes to aid migration into Oracle HCM. Removed 12% excess/redundant processes and aligned ~90 of local processes with global processes. Client: Milestone Systems A/S

Hillsboro, Oregon, United States

A dual role of people manager for a team of 7 and product owner of HR SAAS solutions including Saba SBX which transition to Cornerstone (LMS), Concur (Expense and Travel), and survey platforms (various). • Managed seven senior system analysts while driving successful, on time and per agreement, team KPIs that included team and tool performance/improvements, customer successes and vendor management. • Lead HR/IT Agile projects to add new features including the integration of Access Governance System (AGS) with the LMS. Was a key contributor on the integration with BI.• Implemented data-driven changes to processes resulting in an 85% incident rate reduction reported in ticket system, ServiceNow.• Increased efficiency of the first level service agents by improving the quality of information provided in documentation and training while increasing their tool permissions to give them broader access and capabilities resulting in faster resolution to customer issues. Reducing my team’s workload as much as 75% in most areas. Average L1 ticket resolutions dropped to below 2 hours for low security issues versus 24-48 hours.

Portland, Oregon Area

Analyst charged with LMS (Saba SBX/Cornerstone) configuration management, user issue resolution using ServiceNow, tracking of issue trends and collaborating with service desk to improve training/knowledge of service desk personnel and end users. Partnered with IT to drive digital integration with IT tools. • Drove LMS go-live issues from +300/day to below 50/day in 3 weeks using reports generate in ServiceNow and Excel advanced skills to determine trends and organize responses/fixes.• Continuously worked with end users and super user population to understand needs and improved knowledge of tools under or not used functions. Resulted in over 25 major configuration changes that drove reduced course/class creation times and end of class activities.

Portland, Oregon Area

Oversaw phased onboarding of a health and insurance benefits site for +40 countries. Required the directing of IT and HR resources for launch coordination, data migration verification, change communication to end users, testing of site, and stakeholder management.

Portland, Oregon Area

Liaison between product development, marketing and engineering and our external clients like ASUS, Dell, and Lenovo. Accountable for the tracking of customer submitted issues against Intel software and hardware and reporting status of issues weekly. This done by reproduction of the issues, creation of logs, working with internal engineering to understand the issue and provide or obtain additional data from the customer or additional testing on my part, and testing of possible fixes.

Portland, Oregon Area

Validated wireless module software and optimization of proactive test plans. Also created and provided vendor training on software abilities.

Portland, Oregon Area

Directed product development activities, design reviews, and requirements gathering for LAN and WiFi hardware and software projects. Lead team consisting of hardware design, software, product documentation, and packaging.

Hillsboro, Oregon, United States

• Reviewed hardware design for DFM. Worked with hardware engineering to refine LAN products for manufacturability and optimized functionality.• Supported local vendor factories’ production of test products to final design before sending production requirements to offshore vendor. Activities included verification of parts, quality of production, and testing.

Hillsboro, Oregon, United States

• Planned and managed silicon fab layout and tool installations.• Created models to calculate throughput of factory for various product mixes.• Responsible for the ergonomics of tools and training in my areas.

Tempe, Arizona, United States

Project to improved factory layout and production processes by impacting configurator process.

Maintain aircraft equipment for airborne weapon systems.